Donald's car is on the older side - slightly beat up but sturdy. And the owner makes up for the car's misgivings by being extremely helpful. Things to note: it has a few dents, broken fog lamp, cracked mirror, sluggish response on slopes, low on gas mileage and a small gas tank. On the other hand, it is a large SUV, will run tirelessly even on long road trips, and is the best price you can get. My car broke down due to a battery failure on 25-Dec, but even on Christmas Day Donald was responsive helped me out with instructions. I got the battery replaced and he paid me in full for battery and consumables like oil. He also has fast track in his car which makes tolls super easy and charges you the exact rate - no additional convenience fee. After dropping the car, he even offered to drive me to the Caltrain station so that I would not have to walk. All in all I'd say Donald was a fantastic owner to interact with, the car was good enough and the price was unbeatable.
The car is perfect. It's fast and stable. I enjoy my road trip through route 1 very much. What's more, the owner is very nice, telling me every thing about the car. If I have chance next time, I will rent it again.
I Used Donald's Ford Escape for a 4 day trip to Tahoe, I couldn't be more please. The car itself is reliable, spacious, clean, had the xm radio attached and Great on gas. Donald was very informative and friendly when i picked up the car and I would rent from him in the future!
Needed car for just 1 day to drop my family to SFO airport with good number of luggages. Donald was very flexible during picking up the car and dropping car back to his location. I will ride his car again during my need in future!!
Would rent again, great experience! Donald was very friendly and explained everything about how the car worked. We needed a car with more space for my out of town relatives who were visiting, and this car fit the bill perfectly. It drove great and, as an older vehicle, I was a little less stressed out about the whole experience than normal.
We did a family trip and instead of driving our 2 cars, it was so nice to rent one and go together. Donald was very easy to work with and his minivan was clean and comfortable. Just what we were looking for!
Donald was great. Super accommodating with pickup and dropoff times. He took the time to remove the seats from the back of the van when I said that I wanted to use it for moving. That was much appreciated.
The Sienna was very easy to drive and got great fuel mileage.
We had a good trip on Donald's Toyota Sienna. It was able to sit 2-kids and 4-adults comfortably and of course had space to seat 1-more adult if there was one ;)... Don was very flexible right from the beginning and it was great to borrow the vehicle from him. It was great interacting with Don in the process. Thank you very much for everything, Don!! Highly appreciate it.
About Turo: This was our first time using Turo, and the process was really smooth. We made a reservation online, just like we would with a regular rental car agency, and picked up and dropped off at the owner's location. We also had a fairly last minute change of plan and had to postpone our trip by half a day. Turo does not allow renters to edit the start time of a trip, only the end time - you have to email support to make the change. Fortunately, support was responsive and was able to resolve the issue in time, but it was a bit stressful until that was taken care of. It would be nice to allow renters to edit the start time, subject to approval by owners.
About the owner and the car: Donald was super responsive (replying with an hour) and flexible wrt our change of plans, and when we left the kids' boosters behind.
The car lived up to its billing - it could seat 7 comfortably, got reasonably good mileage, and the seating area was clean. It is clearly not a brand new car off the lot, but we didn't really care about that anyway. No mysterious stains, ground-in goldfish crackers, or layer of random junk on the floors - it's cleaner than our car :)
And we saved $120 over Avis and $50 over enterprise. Will definitely use Turo again, specially for hard to find cars like minivans.
This is my first time with Turo.
Donald was really nice. The car was as promised and clean. Everything functioned as needed and the minivan gave a milage of 23MPG - I will definitely go with Turo(Donald) again !!
Van was in a great running condition. Air conditioning, brakes worked very well. Went all the way up to Yosemite and it had no issues negoitiating the elevations and descents.
Plus, Donald was wonderful to work with. Thanks for the great trip.
Easy rental, great roomy, mechanically solid, and clean minivan. Thanks, Donald! I wish the remote key and power doors were working, but for the price you can't really complain. A friend of mine spent 4 times as much as me renting a similar vehicle for the same time period at SFO.
Donald was really great! Was really kind and very understanding. He was flexible with our pickup and drop off times and very accommodating (on drop off day, we only had one set of keys, he was completely okey for us to drop the other set the next day)!
The car though wasn't the cleanest. It felt the car was used activity with a lot of the owner's personal belongings still tucked away in all compartments in the car. No offense Donald, but there was even chewed gum (yes, I meant chewed gum) in the center compartment. Maybe with a thorough clean-up and lesser stuff lying around, I would definitely rent again.
Donald is great and very accommodating to meet our need. I wasn't able to do the pickup and return during a time that works for him so he used a lockbox method to give me the key. I rented this car for a snowboarding trip to Tahoe. The car itself is fully functional with no problems whatsoever as we navigated through the mountain.
Unfortunately, I need to dock 1 star on the overall rating on the cleanliness as it was a bit dirty on the inside. I have communicated this to Donald so he can improve on this.