This was my first go-round w/ RelayRides, so I was a bit tentative when selecting the vehicle. After much review I decided to work w/ an experienced lender - one w/ multiple positive reviews. Good thing I followed my instincts because Alejandro's rating is truly warranted. Alejandro is accessible, communicative and courteous - this made for a good introductory experience w/ RR. The car is as advertised - no frills here. We spent our time in the mountains, so be mindful the Outlander is a 4-banger. Be gentle on the steep grades and the car will be good to you. Granted, we didn't drive much when we reached our destination, but I only burned through one (!) tank of gas. Needless to say, I will work with Alejandro C. again.
At one point, the car was making noises so I called and texted Alejandro, but received no replies. It eventually went away but was worrisome that I didn't hear back from him in the event of a real problem.
Also, the car is not at the airport as stated. It's parked at an airport hotel, in which I had to wait 30 minutes to take a shuttle to, after a long day of traveling with my dog. Not a perk of the trip. This should be stated on the profile. I did ask him to meet me at the airport directly but he said it was inconvenient. (I once rented a relayride from a different person who had parked the car for me AT the airport, and I was able to walk to it). If Alejandro is not willing to do this, I think it's not right to say it's at the airport.
This was my first Relay Rides trip and the whole thing form beginning to end has been an awesome experience! This car is perfect i like older not so fancy cars so i was very happy everything worked except the heater. But i knew that from other reviews. if ever i make it back to denver i will most certainly use this car and owner again.
Alejandro was wonderful! We were in the city a day before the rental was to begin and Alejandro saved us a trip to the airport by dropping off the car within a few blocks of where we were staying. The car was very clean. My only complaint is that the moon roof did not open, which was unfortunate as it was very sunny during our stay. Regardless, I would rent from Alejandro again soon.
Great car. There's a reason this was one of the best SUV's of it's time. No it is not new, but it is clean and reliable and totally functional. We are a family of four and we had an amazing 2 week ski trip without incident. Good tires, great locking ski rack, good mileage. Throw in an ice scraper and you're crazy to pay more just for that new rental car smell.
Alejandro was great to work with, very responsive and friendly. Car was clean, handled perfectly, easy to pick up and return - was exactly what we were looking for - a cheaper alternative to renting an SUV through a rental site! Our only complaint is that the car's heat did not work - the dial was stuck and couldn't be turned to produce warm air - and we were driving around Colorado in February so it got a little chilly!
Great, clean, well maintained vehicle. Alejandro was fantastic to work with. He followed up to ensure everything was fine, and left us his contact info if we had any questions or problems. There is now a ski rack on the vehicle which was very convenient. We plan to rent this vehicle the next time we return to the area.
Great experience! Alejandro was soooo easy to work with and very accommodating. He was constantly on point with communication and made everything a breeze. He will work with you for pick up and drop off and figure out the best way for you to get the car. The car itself was as advertised. It ran perfectly and had everything I needed to drive all over the mountains. The handling was superb for winter driving, as I found out the day after I picked it up and drove up I-70 to Breckenridge in the middle of a raging snowstorm. The all-wheel drive is just as good as my Subaru Outback and the MPG was also good. The tires are brand new, the radio has an iPod input, phone charge adapter in the cig-lighter and there is even a TomTom GPS for navigation. Plenty of room for all my ski gear and passengers. Terrific!!!
This vehicle was just what I was looking for. It was clean, ran great, and was very spacious. Alejandro was friendly and helpful. I will definitely seek out this vehicle again for family mountain excursions in the future.
The car ran well and all arrangements were satisfactory. The heater control is quite sticky. Thought it might break turning it . Watch out for the rear hatch. hold it up for a little bit or it will drop and smack you on the head.
Alejandro is wonderful and incredibly easy to deal with! He is over-the-top when it comes to communication and responsiveness. Alejandro was helpful with everything from his vehicle to directions to even helping load our luggage. We needed this size vehicle after a smaller size fell through at a corporate rental company and Alejandro was quick to come to our rescue and was incredibly affordable for the size. Of course his vehicle is not new so it'll take a few more moments to get up to speed but we could not have been happier with the service from Alejandro and his vehicle.
Absolutely wonderful experience. Alejandro was a joy to work with. He was incredibly responsive and incredibly helpful. Car was immaculate. If you want to cut the price of a rental car in half - this is a great option. We went deep into the mountains and got totally snowed in... this car plowed through the snow like it was nothing. You wouldn't believe it. For the sake of full disclosure: the only downside was the car's pickup going uphill, which wasn't amazing. It's definitely not a car you can speed up mountains with, but it'll sure as heck get you where you're going. Very reliable. Highly recommended.
Alejandro is the man! Awesome communication, very flexible, and has a reliable car. Despite it being a 10 year old car, it always started up without a problem and the four wheel drive was a huge help in the snow. Coming from Florida, I was a little hesitant driving it he snow for the first time in a while, but this thing handled it like a champ. If you are flying into DIA and need a car, this is the one. Great deal for a reliable, clean car with a great owner. I will defintely use this car again if im in the area. Thank you Alejandro!