Onur is a nice guy. Punctual, courteous and flexible with his time. He even agreed to add 100 miles to our trip for free AND give us a ride to SJ airport to make the drop off easier (our friends ended up taking us). The car is fine and easy to drive. All the listed features worked well. Bluetooth ONLY connects to your phone calls, NOT to your phone/iPad for streaming music, so bring a CD or a cassette adapter (yes there's a cassette player) to connect to your phone if you don't want to listen to the radio. Gas mileage is modest for a hybrid (155 miles = about half a tank of gas/hybrid mixed driving).
Onur failed to mention in his description that he was a SMOKER and that this car was heavily smoked in and REEKS OF CIGARETTES. I found ash in the driver side door well (next to power window controls) and took a picture. At first I didn't notice the smell because the 2 front windows were already all the way down during pickup, and because it was a nice day, I left them down when I drove back to the hotel. After my gf got in the car and the windows were rolled up we both noticed the stench right away. Our first trip after getting the car was to whole foods to buy air freshener spray and a bag of coffee beans to suppress the odor. It literally gave us headaches and we had to drive the rest of the trip with windows down and moonroof open.
We never thought to contact Turo at that time because we didn't have a plan B for a car that size/price, especially thru the retail chain companies (Hertz, Dollar, etc.), so we literally took one for the team hoping that Turo would take care of us.
Obviously I report this incident right away after we return the car, but because we didn't alert them at the point of rental, we got a $30 voucher for my next rental instead of a full/partial refund. Turo told me that they gave me their entire commission for this rental, which means the owner kept the lion's share of the $247 transaction. They also told me that when they contacted Onur, he said that he didn't smoke but he let friends smoke in the car (really?). Either way, this little detail wasn't communicated in his description, so....Lesson learned I guess.
I will still use this service because the idea is genius, but smoker's cars should either be listed as smoking vehicles or not be on this site at all. If you smoke, this car is perfect for you. If you don't smoke, now you know.