Brittany was wonderful and very accommodating! We had such a great time with this little convertible. It was the perfect way to get around during my time in California. Make sure if you're using it during traveling that you pack lightly! Thankfully me and my friend only had 2 carry on sized luggage bags total--anything more would definitely not fit in the trunk. Overall a fantastic first time using Turo and if I am ever in the San Francisco area again I will absolutely be requesting this car again!