Nan took good care of my car, but doesn't seem to be very respectful of others' time. She was 45 minutes late picking up, but didn't contact me until prompted when I inquired. She also wanted to return the car a full 13 hours before it was due back and seemed annoyed that I was not available to pick up the keys until 1.5 hours later. Ultimately, I had to get up at 6am the next morning (2 hours before the rental end time) and walk to meet her at the nearest train station because she didn't want to walk the few blocks to my place. Perhaps she just needs to learn better Turo etiquette, but I would not rent to her again.