The customer service was great, especially the young lady who I dropped off with. The car was a mess. Here are the issues that I had. 1. I reserved an accord, got a cobalt. 2. The drivers rear light had been broken (was in trunk) and a new one installed but apparently never hooked up. The left blinker never worked and I got pulled over for it. Thankfully no ticket 3. The aux port had a broken cord stuck in it- couldn't be used. 4. Headrests were broken 5. Shift knob piece broken 6. A/c makes a loud noise, radio has to be turned on loud to drown out. 7. Brake rotors are warped and makes it scary to slow down from highway speeds, death wobble. 8. Headlights are messed up. 9. Car smells really bad. I bought air fresheners. 10. Has a hitch extension that can't be removed. Super annoying. All in all, this car was a piece of junk and should be removed from the system.
Service was great. Quick turn around on getting another driver signed up. Unfortunately the car was not up to par. You would assume that a 2015 vehicle with only 27 thousand or so would be fantastic. Not the case. The shocks were non existent, and every time the wheel was turned to the left after 20 minutes of driving, it made a squealing sound. The vehicle did not feel safe. But at that point we were hours from the pick up point in the middle of our trip. Definitely would consider this before booking again.
The bus driver for the Aloft/Westin hotel dropped us in front of the Aloft hotel building. It would have been fine if there were signed showing us where to go. We walked around for a bit and then asked people who told us to walk to the back of the building. This was our first time renting from Turo.
The car drove as expected but a few hours after renting the car the replace engine oil pops up and we were concern that prolong driving may damage the owner's car since we are renting for three days.
3 is bcz of they gave me the car on starting which is not mailed me nd that car was not good condition later u cld them nd said my problem then they exchanged vth other car If they given the second car on first time I would have rated them vth 5 stars
My husband and I rented the Subaru for 2 days; it was a great experience with Turo! The Turo staff was very accommodating and understanding with our needs. Very affordable, car drove great and gas mileage was good. We rented a cabin up in the hills and this car was perfect for all the windy roads; we felt very safe and secure!
Everything was very smooth, convenient and nice. As well as fast. The best part was having an inconspicuous car to travel the city in. With the Turo car we looked more like locals so we weren't calling out much attention.
I would love to give this trip 5 stars, the car was awesome, the Turo staff was awesome, but because of the shuttle ride to the car it looses a star. The shuttle driver was very rude and would not drive to the Turo area and instead told me I could walk and pointed.
SFO turo experience was awesome. Lot attendant Mychal was efficient, fast, funny and handsome as heck. Has to add that in there. :) If you're renting the smart car and have never driven one before, it's definitely a different experience!
Rather poor experience - booked a car and got confirmed. Then they downgraded the car because the category I requested had somehow wasnt available. I asked for a refund for the rental price difference whic was promised - yet to see that come through.
Easy to get to the turo location. Car is small and doesnt have a lot of power but was great for city driving. I thought it had a bad transmission because it can lag if you gas it but its just the way they drive. Got great parking and gas mileage. Wouldn't recommend this car for someone who needs to do a lot of highway driving as you cant go very fast before the wind pushes you pretty dramatically. Turo attendants were great and gave me a credit when the car was late for pickup because the person before me was late dropping off. Will rent from turo again.
DO NOT RENT FROM TURO SFO. THEY ARE THIEVES. THEY WILL STEAL FROM YOU.
I called them saying i got a $68 ticket, and they told me over phone that i can just leave the money inside the car with the ticket when i drop off the car.
I DID IT.. i PERSONALLY SHOWED their employee when dropping off and they STOLE THE MONEY, DIDN'T PAY the ticket and CHARGED ME $78 dollars for something i PAID ALREADY. THat's not the first time one of their employees try to STEAL from customers.
DO NOT USE TURO. Contact me if you experienced something similar with them, because i'm preparing a big lawsuit against TURO with a couple of other people. The more people the better. I will provide the lawyers for free. Don't worry about it.
I arrived at the Turo Kiosk to find the car in front and waiting. The agent was super quick about the pics and video taken of the car and I was on my way. The car itself was a great ride, clean inside and out. Can't beat the price.
Oddly enough, there was no windshield wiper fluid but it wasn't a big deal.
Overall, it was fantastic service and I look forward to the next time I use Turo
The car runs greater and it's a gas saver. But it smells like cigarettes insides, especially when you turn on the heat or AC. It makes me nausea quite often. The interior could have been cleaner. Other than that, service was great and beyond what I expected. The attendant waited for me after midnight just so I can pick up the car after landing. Also, another awesome staff just drove me to the airport since she saw me in a rush. I can't ask for more for this service! Big thumb uppppp
Audi was a great machine! Thank turo staff for their support. I liked very much to cooperate with the parking at the airport, because it flew to 11 p.m. and lekostyu got to the parking lot at the shuttle, took the car for a few minutes and went to rest. Thank you for the service class.
Steve and Mark and Kevin (I think) were so very awesome to deal with. They upgraded my car because one of the tires on my reserved car needed to be changed. However, I wound up having a blow out on the upgrade. There was no way of anticipating that, but they were very apologetic about the incident. They never once asked about the car, but repeatedly asked if I were okay. They had me come in at my convenience to get another car. Their genuine concern and eagerness to rectify the situation will have me returning to them the next time I am in town.
The car was great and exactly what was advertised! Car was clean, good on gas, and extremely fun to drive up around Napa. Would definitely rent it again the next I'm back in town given it's very reasonable price.
We are was booked Mazda 3 or same car, but turo give us this car. Communication with managers 5 stars. Very fast answer for any questions! Car is big and all our baggage (3 bags), babysit and stroller are fits in the car. Easy to drive, but no parktronic. Rear windows toned, which can make it difficult to ride at night for beginners. Minuses: This car "eats" fuel fast. And if you have headaches, this car not for you- smell in the car is like not fresh car+very sweet odor remover... Many thanks to Steven B. for communication with me about all questions! Thanks TURO for good service!