YITONG
4.9
YITONG
4.9

YITONG

Jersey City
37 FahrtenMitglied seit Apr. 2019
Verifizierte Informationen
  • E-Mail-Adresse
  • Telefonnummer
Sprachen
  • English, Mandarin
Beruf
  • Oscar Health
Ausbildung
  • University of Texas
Vermieterstatistik
  • Antwortquote
    100%
  • Antwortzeit
    0 Minuten
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Ort

Bewertungen von Mietern

37 Fahrten

4.83

(35 Bewertungen)

Drew K.

Drew K.23. Februar 2020

Overall trip was very tough but many things weren’t Yitong’s fault. Showed up late with a dirty car, snowboard in the back and low battery charge. Not a big deal. The only supercharger around was in a pay parking garage at the mall which meant we got out of the city 2 hours later than we wanted. Drove up to Boston through the night stopping at multiple superchargers and everything was fine. Next morning, the destination charger at our hotel wouldn’t work so we went to the closest supercharger. That wouldn’t work even after we tried 4+ stalls. The car now has very low range left so we essentially had to leave it at the destination charger back at the hotel and have my fiancé’s dad come pick us up to do wedding errands all of which we were late for. I contacted Yitong immediately to advise on what to do as the car wasn’t taking a charge. Communication wasn’t great and ended up agreeing to send out Tesla roadside assistance the next morning at 10:30am. They didn’t show up so I had to contact Yitong again. A tow truck came a couple of hours later to just take the car to a service center (which was closed on Sunday). He originally wanted me to go with the car to the service center, but I ended up having to just buy expensive train tickets. I was charged for 2 days even though the car literally worked less than 24 hours. Because I didn’t contact turo immediately on that first day and all communication was done outside of the app, there was nothing they could do about refunding the extra day. Overall an unfortunate situation.

Antwort von YITONG

It’s unfortunate for what happened to Drew. The Tesla service center did a thorough investigation on why the car couldn’t be charged at charging stations in Boston. It turned out that it’s because of the charging station, not the car, and below is the message from Tesla: “They found the wiring harness on the backside of the charge port was misaligned and causing it to put pressure against a protective cover for the back of the charge port.”

Angus H.

Angus H.13. Januar 2020

Yitong is a friendly guy. Book with him and you won't have any issue.

Turo21. Dezember 2019

The host cancelled this trip 3 days before it started. This message was automatically posted by Turo.

YITONG
4.9
YITONG
4.9

YITONG

Jersey City
37 FahrtenMitglied seit Apr. 2019
Sprachen
  • English, Mandarin
Beruf
  • Oscar Health
Ausbildung
  • University of Texas
Vermieterstatistik
  • Antwortquote
    100%
  • Antwortzeit
    0 Minuten
Verifizierte Informationen
  • E-Mail-Adresse
  • Telefonnummer

Ort

Bewertungen von Mietern

37 Fahrten

4.83

(35 Bewertungen)

Drew K.

Drew K.23. Februar 2020

Overall trip was very tough but many things weren’t Yitong’s fault. Showed up late with a dirty car, snowboard in the back and low battery charge. Not a big deal. The only supercharger around was in a pay parking garage at the mall which meant we got out of the city 2 hours later than we wanted. Drove up to Boston through the night stopping at multiple superchargers and everything was fine. Next morning, the destination charger at our hotel wouldn’t work so we went to the closest supercharger. That wouldn’t work even after we tried 4+ stalls. The car now has very low range left so we essentially had to leave it at the destination charger back at the hotel and have my fiancé’s dad come pick us up to do wedding errands all of which we were late for. I contacted Yitong immediately to advise on what to do as the car wasn’t taking a charge. Communication wasn’t great and ended up agreeing to send out Tesla roadside assistance the next morning at 10:30am. They didn’t show up so I had to contact Yitong again. A tow truck came a couple of hours later to just take the car to a service center (which was closed on Sunday). He originally wanted me to go with the car to the service center, but I ended up having to just buy expensive train tickets. I was charged for 2 days even though the car literally worked less than 24 hours. Because I didn’t contact turo immediately on that first day and all communication was done outside of the app, there was nothing they could do about refunding the extra day. Overall an unfortunate situation.

Antwort von YITONG

It’s unfortunate for what happened to Drew. The Tesla service center did a thorough investigation on why the car couldn’t be charged at charging stations in Boston. It turned out that it’s because of the charging station, not the car, and below is the message from Tesla: “They found the wiring harness on the backside of the charge port was misaligned and causing it to put pressure against a protective cover for the back of the charge port.”

Angus H.

Angus H.13. Januar 2020

Yitong is a friendly guy. Book with him and you won't have any issue.

Turo21. Dezember 2019

The host cancelled this trip 3 days before it started. This message was automatically posted by Turo.

Teile dieses Turo Profil.