I am a dot com entrepreneur - and travel abroad 9 months of the year. The security man for my building handles the pickup and delivery. His name is Coby. I prefer messages via Turo or my toll free voice message number 1 877 896 0125. I'll message you with Coby's 831 area code cell phone and contact you ASAP. The first trip via Turo went to Tahoe and Yosemite and went super well as have others. If you want unlimited mileage it's only $15 extra per trip. I rented it out on another service a few times as well but use Turo exclusively now. I set the price lower as Turo's auto pricing had it listed too high. In all the car has been rented out over 70 days. Great car.