Still fairly new to Turo and learning. I want to make your experience as positive as possible. Every rental includes a free wash and vacuum at Bubble Wash. Airport parking fees are covered for all multi-day rentals. All pickups are via lockbox or similar device. If you prefer to meet face to face, please message me before booking so I can make arrangements to meet you. I’m also happy to provide pick up and drop off for airport travelers when prearranged. There are limits to what I can do though...I cannot cancel your rental to avoid fees for you and do not have control over Turo’s refund process. Communication is the key to ensuring a positive experience. So please let me know if you have any questions or concerns.