My first RelayRides experience, and I can't say I'm either satisfied or unsatisfied. Firstly:
Louis was very understanding and accommodating, offering me leniency on mileage and flexibility on the pick-up and drop-off meetings. He's a good guy, and I'm happy to have rented from him.
That being said, the car is in rough shape. The exterior is damaged and the paint worn through in numerous places; every passenger door in the car has some issue, either having no power locking or having a broken handle, meaning lots of crawling through the car whenever loading/unloading passengers/luggage; the trunk key doesn't work; the entire car shakes when the transmission is in Drive and the car is at a stand-still; the transmission is sluggish and indecisive, especially when cold; the ride is mushy and unsatisfying; and the mileage was quite poor for the class of car (I barely managed 30-32 MPG with lots of highway driving).
On the bright side, the engine still has decent power. The car sports okay speakers and an updated, aftermarket stereo head unit, but radio reception was quite bad in my experience.
Also disappointing was that Louis, a mechanic, loaned me a car with low tire pressure (25-27psi depending on the tire, with recommended pressure at 30psi) and with a check-engine light (although it was only indicating an emissions control failure, to be fair).
If you're indiscriminate about your cars, simply looking for one that runs and won't cost you much, this is for you. More discerning drivers, on the other hand, should look for a car in better condition. This car is barely worth the $550 it cost me to rent it for the month. The four-star rating I'm giving the trip is more for Louis than the car.