car was great. only hitch - maintenance required light was on at 9am when I got into it which made me concerned to use the car at all. Boyi didn't respond to texts or call, and I had to call Relay Rides emergency service, they thought it would be okay to drive. Boyi didn't get back to me until 4pm that day telling me it was related to the oil and fine to drive ..... I would have appreciated earlier contact. Otherwise, was fun to drive.
Once I figured out how to start the car, it was a pretty great ride for the price. The car definitely has a lot of miles and has had a tough life parked on the streets of SF but it was great for a drive to the Sierra foothills. No issues, comfortable, good gas mileage, and a good stereo.
My trip with Boyi's Prius was awesome super convenient!
Easy lock box key accessible for pick up and drop off....quick response for the pick up & when I requested an extended trip... Car was Superclean and had a full tank which made it easy for me to gauge how much gas I used... Also awesome gas mileage!
Overall, good car for the value and good gas mileage. Biggest issue-- almost every time I turned the car on, shifter would not go into drive or reverse, only neutral. I would have to turn the car off and on several times to remedy. Made me afraid to get stuck somewhere! If this issue was remedied I would rent again. Also, car rattles and has a higher level of road noise which could bother some on longer trips.
- Boyi approved my trip almost immediately
- lockbox makes pickup & drop-off super easy
- great gas mileage
- it took a few days for Boyi to respond to my messages BUT when I got into the car at first and had a question, I called and he answer immediately
- lack of adequate instructions on how to start a Prius. it's super easy after you learn, but I had never driven a Prius before
The car was easy to pick up, the lock box made the process seamless. I would rent this car again. Thankfully there was an audio cable in the car, making it easy to play music from my phone. The only issue was that car could've been a little cleaner inside. I figure that's par for the course with a rented car. Otherwise, it's a Prius, as advertised.
I hope my experience was a fluke, but I had planned to pick up BOYI's car late at night upon flying into SFO. I took a taxi to the car and attempted to use 2 different codes to unlock keys for the car, and neither code worked. I tried for 20 minutes, and my taxi driver did the same. Instead of getting the car, I ended up using the taxi to get last minute accommodations in SF, and renting a different car 2 days later. BOYI did not return phone calls or texts, which would have helped resolve the situation more easily and quickly. Instead I had to go through relay rides customer service to resolve everything, which was more time consuming and less direct since BOYI did not communicate with myself or relayrides to confirm that I did not ever receive access to the car.
Boyi was nice and the car was perfect! I was able to extend the trip as well and had an overall great experience visiting Monterrey and camping with 2 friends. Only complaints were receiving the wrong code for the key lockbox and having to wait 40 minutes to get access to the car after making my way to Excelsior, which isn't the most accessible neighborhood by public transit, and upon returning it having to take another 45 minutes just to find a parking space in the area. (it was at night, so that's understandable, but it is a parking problem area, and I was charged extra for the gas that was used to find said spot and an administrative fee from RelayRides just to return the car to a legal space, which kind of sucked and used my time.) Car gets great gas mileage and can fit a bunch of stuff comfortably!
Outstanding MPG. I drive the car in and out of the city for in about 80 miles. My MPG was 45 miles per gallon. It's cost me $10 to refill it. The owner answer all my questions very fast and accurate. I will rent it again.
i just rented Boyi's 2008 Prius, the car was great! Drove smoothly with no issues and since its a hybrid gave great MPG. Boyi was super easy to communicate with even after the rental period when I left some personal belongings in the Prius. She made sure to remove the items from the car, since it was booked the next day and gave me a response on when was a good time for me to pick up my items. Would definitely rent again!