Boyi & his Toyota were perfect for my needs! Excellent Communication, Perfect Pick-Up Directions, Car Drove Very Well, Everything Clean (even the trunk!), Great Price, took a bit of time to find Drop-Off Parking, but Awesome Rental Deal!
Had this car for a month! Everything went smoothly. Picking it up and dropping it off couldn't have been easier. Great communication when I first arrived. The car ran well, reliable. I would definitely rent again.
Pickup was super simple, the code i received worked perfectly the first time (which i was a little worried about!) and I was glad to discover that it was kept in a relatively safe and convenient neighborhood so I didn't feel too nervous about dropping it off once our trip was over. This car was a great little trooper for our weekend trip to the mountains. We were so happy we even named her; in case you were wondering her name is Sofia Corolla (like Sofia Coppola? Get it?). We even thought about extending our reservation so we could just ride around the bay area for awhile because we didn't want to return her yet! I would definitely rent this car again.
Renting Boyi’s car was an extremely frustrating experience.
Boyi provided me with a code for accessing the key-box that did not work. After pressing the same code again and again for a number of times I give up and call Boyi, who doesn’t answer. I call again. Still no answer. I call him about half a dozen times over the course of about half an hour before he answers.
He informs me that the code I have is the old code (as if I should have known better than to use the old code. Doh!). Anyways, he texts me the new code, which works. No apologies. No “I am sorry I gave you the wrong code, so you almost missed your appointment and wasted half a day biking up Bernal Heights Hill.” Rude.
Also, Boyi didn’t tell me where the car was located. It was parked near his house, though not on the same street, and I did end up spending about ten minutes looking for it.
The car itself is what you can expect from a 15 year old Corolla; it has some wear, tear and bumps, but drives quite nicely and it was reasonably clean.
The car worked perfectly! We took it on a road trip to a wedding and then camping and it help up wonderfully! The pick up for the car was super easy and Boyi was really helpful. I will totally rent from him again, thanks Boyi!
The overall outcome worked out, but unfortunately I had a blowout because the car was not maintained. The tire tread was nonexistent and the whole rental time was spent replacing the tires. Boyi was nice enough to reimburse me the cost of the tires and Relayrides reimbursed the rental price for the day I spent fixing the car. Other than that, the rental was easy and smooth. I would rent from Boyi again but just double check that the car is safe to drive (not just with Boyi, but with every rental).
Zero stars for communication. This time (and this is the 2nd time I've rented from this owner) I could never reach Boyi. I double checked the phone number that is listed on the RR site. I called and left messages.. 3 times. I tried to text.. got an error message saying that text messages are not possible. The car's front right tire was flat. I had to put air in it 3 times .. not a very slow leak. The parking brake was stuck.. I could not release it, until I finally had to hit the button with a hard object. I never used it again, just in case. Until the owner fixes these problems, I would not recommend renting the car.. not that these are hard things to fix, but his/her lack of communication is really the safety issue.
BOYI was really quick in her response and car was very easy to use and get to. There is even a gas station close by perfect to top off. The car worked perfect and I enjoyed working with her! Hope to rent again in the future :)