Stephen was so gracious to meet me at the airport with his car full of gas, right outside baggage check so I could be on the road right away while my bosses went off to the rental car terminal. It was great! The car had a small issue with engine noise so Stephen was generous enough to allow me to return the car without refueling the tank for the inconvenience of having a loud engine. The car had been returned with the problem and since there wasn't enough time to have it fixed before my rental, Stephen contacted me the night before to offer a cancellation. Since he seemed to think the car would be fine to drive, which it was, I didn't feel like rushing to find another relay rides rental on short notice. The return was just as fast and convenient as the pick up since we met at the same spot and I was off to the terminal. Thank you Stephen for making this rental process so easy!