I had a horrible experience with this Suburban. It broke down on my way to drop off my family to Dulles Airport in D.C. At first, the volt meter was dropping so I managed to stop the car in a safe place and then it died without warning. The roadside assistance guy tried to jump the battery but it did not work. It was clearly the alternator that caused the problem. Because of the delay the baggage did not arrive on time and my family (including my 75 y/o mother and my 14 months daughter) had to spend their first night without their belongings.
I have to say that process was smooth at the beginning of the rental and Jason was professional, but the car is old and has high mileage so it needs more maintenance to avoid such breakdowns.
And by the way, RelayRide roadside assistance is a joke, they sent me a guy who doesn't speak proper English and know nothing about cars.
After all the tension the last rental caused, this is my first and last rental with RelayRides.
The Suburban is in excellent condition inside and out. In spite of it being a large SUV, it drives and parks beautifully. The steering and braking were responsive and the sight-lines are good. Jason is always so easy to work with and friendly -- he is a pleasure. The only issue was with the locks on the back seat doors. They unlocked inconsistently, so sometimes I had access to the back seat, and sometimes not. The front doors and rear hatch door opened fine.
GREAT rental!!! The truck was the perfect size for our trip and had plenty of power to haul my big family around. Jason was absolutely great to deal with. Very courteous and punctual with questions. I look forward to my next trip with this truck. Thanks!
Since this was our first time renting a vehicle from RelayRides, we were somewhat skeptical. However, Jason was so cooperative and personable during the entire process that he put us at ease and addressed all of our concerns. Vehicle was perfect for our needs, and we would not hesitate to rent from Jason again. RelayRides Support Center was also prompt and thorough in answering our questions. Just wish there were more available large SUVs or passenger vans in this particular classification within our area from which to rent
Jason was very nice and professional. It was a pleasant experience dealing with him. The Suburban was in great shape and very clean when I picked it up. It drove very nice and smooth. We took it from NJ to ME while towing a small trailer. The 6 of us were all very comfortable inside the spacious truck, and the V8 engine pulled the loaded trailer like it was nothing. We will be using this vehicle again for our next trip!