Nancy was very accommodating. I originally rented a Toyota Prius from Nancy but on the day I was to pick it up I received a text from her telling me that the battery was dead on the car and since it is a hybrid she didn't know if the car would be usable for when I needed it. But she then went on to say that she had a Hondia Accent I could rent. Everything worked out and I was even able to get it for a few more days. I would highly recommend renting from Nancy.