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Average ratings in Richmond (4.7 stars)

Honda Civic 2013
This is the response for the one star review made by Bowdy M. On Feb 6th Bowdy make a reservation for renting the Civic form Mar 5th 10:30 AM - Mar 12th 1:30PM On Mar 4th 9:30 evening i got his phone call telling me that he had landed, need the car now. I was totally caught off guard because he DID NOT make the trip change from Mar 5th to Mar 4th, and on Turo's guideline it is very clear that our business hour 9:30AM to 6:00 PM. But anyway I immediately dragged myself out of my house in dark cold night and drove 1 hour back to office to deliver the car. When I got back to my office, Bowdy was not willing to pay one more day rent which was $40. I was surprised because now you pick up the car on March 4th not 5th, every car rental company would be one day more, Eventually he paid $40. When he returned the car, he gave us one star rating for this $40. The reason why he didn’t change the trip pickup time on Turo was he was thinking changing the pickup time would cost $40(Turo will automatically charge one more day), picking up the car 12 hours earlier would save some money. That night when I got back my house it was 11:45 PM, you think I spent whole night away my family just to make extra $40? Anything I mentioned above we have documents to support. (such as official pickup time) Tim
Zhenting Y. - March 24, 2019
Ford Mustang 2017
Hands down the best car rental agency to rent from in BC. Very punctual, streamlined process, friendly staff, mint vehicle. Will always rent on Turo from these guys.
Osama B. - December 15, 2017
Nissan Altima 2012
The car rental company provided a very good service .I got a free ride to airport when I returned the car!
Jiang W. - December 5, 2018
Volkswagen Jetta 2013
Great rental car company. Zhen responded very quickly and offered to drop us off at the airport. I would recommend anyone to rent from them.
Michael O. - April 15, 2019
Chevrolet Cruze 2011
I needed a car on very short notice and Tim was so accommodating! The car was ready, with a full tank when I needed it. Tim responded within minutes anytime I messaged him with a question, and was very understanding when I was a bit late to drop off the car because of traffic. Him and his staff even called me a taxi after I dropped off the car. Highly recommend and will definitely be renting his cars again whenever I visit Vancouver
Raluca T. - April 8, 2019
BMW i8 2014
Very very fun and amazing car , really was highlight of the trip
Yassir A. - March 19, 2019
Mitsubishi Lancer 2015
Hassle Free, car worked without any complaints and any questions I had during the drive were answered basically instantly!
Paul P. - March 24, 2019
Hyundai Accent 2012
The car was nice, clean and exactly as advertised.
Alistair G. - March 26, 2019
Volkswagen Jetta 2013
Everything was on point. Car worked flawlessly and communication was very good. Would book again!
Stanislav T. - March 20, 2019
Toyota Corolla 2006
Car was ready when I arrived, cleaned inside and out. Car itself was in really good condition, barely any bumps and marks, and was also very good on gas. Owner even gave us a ride on our way home!
Le C. - March 31, 2019
Toyota Corolla 2010
Zhen was very easy to communicate with and he was very flexible upon arrival when our train arrived late. Great customer service, thorough explanation of terms and conditions, and easy to rent from. Would recommend anyone to rent with Zhen if staying in the Vancouver/Richmond area!
Jaime E. - January 24, 2019
Nissan Juke 2016
Will book again, was flexible with time
Brian M. - March 27, 2019
Toyota Camry 2015
Very nice owners, good service. Car was clean and no problems during rental period. Would definitely recommend to anyone in the Vancouver area who is in need of a rental.
Sophia G. - March 6, 2019
Honda Civic 2012
very friendly and accommodating
Lily T. - April 6, 2019
Porsche Panamera 2014
Easy and convenient, friendly service, would rent again from them next trip
John N. - January 22, 2019
Honda Civic 2016
Very nice car, great price, super clean. I will rent from them again.
Robert K. - February 19, 2019
Chevrolet Cruze 2017
I rented a car for the week to take a trip to a course I was taking in Whistler. The staff at West Coast were super helpful making sure that the car I did end up renting had winter tires, which were required for the drive. Overall, it was a good experience and I wouldn't hesitate to rent from them again.
Christina A. - November 29, 2018
Volkswagen Passat 2014
Excellent experience. Great car, and they also dropped me off at the airport. I would recommend getting a vehicle from them and will likely Turo with them again.
Jeff T. - January 27, 2019
Honda Civic 2012
Needed a car with winter tires and this did the job fine!
Jonathan B. - February 18, 2019
Volkswagen Jetta 2013
They really well organized and trusted people. Checked several if I have confirmed with my credit card offering CDW to no have to expend more if not required too. Easy to communicate with. Fast replies. Recommend.
Ricardo R. - March 4, 2019
Toyota Corolla 2012
Thank you! The car is very good!
Wesley A. - March 5, 2019
Chevrolet Cruze 2011
Zhen was really helpful throughout the whole process, always available to answer my questions regarding the car, and even had me save money with my credit card insurance. Would definitely recommend his agency and team to anyone!
Marina S. - March 13, 2019
Honda Civic 2013
Great experience with the car. The staff when we dropped off weren’t very friendly but the original man who helped us fill out paperwork for the car was great and answered all our questions. Car was clean, suitable and exactly what we needed. Thank you!
Marissa J. - February 26, 2019
Honda Accord 2016
Was nervous about working with a dealership but everything went smoothly. Pickup and return were easy and the car was clean and in great shape. Would rent again.
Danna C. - June 25, 2018
Toyota Corolla 2016
They were easy to talk to, fast, quick response and very accommodating to the clients need.
Emad O. - January 21, 2019
Volkswagen Golf 2015
Great company with a wide selection.
Mitchell P. - February 7, 2019
Mercedes-Benz C-Class 2017
Low mileage, excellent condition.
Steven H. - February 18, 2019
Mitsubishi Lancer 2015
Zhen I great. Highly recommended
Mitchell P. - February 26, 2019
Mercedes-Benz C-Class 2017
Aiyihao C. - March 18, 2019
BMW 7 Series 2010
Chaz was an absolute pleasure to deal with. Professional, punctual and very easy to communicate with. The car was clean and very enjoyable to drive and it looks great! I will definitely be using Chaz’s services again and recommend him to everyone. You won’t be disappointed!
Sandeep B. - November 1, 2017
Ford Mustang 2017
Great guys, great cars, I’ll definitely use them again.
Gary B. - January 6, 2018
Hyundai Accent 2015
Zhen is an amazing person to rent from, and I have no negative things to say. He was flexible, and made sure we felt welcome in Vancouver. 10 stars if I could!!
Peter N. - January 3, 2019
Hyundai Accent 2012
They upgraded me a better car, every thing is smooth, no selling extra things, thanks
Jiang W. - January 3, 2019
BMW 5 Series 2017
Very easy to deal with would definitely recommend
Gian C. - January 3, 2018
Toyota Corolla 2016
Car was clean and good. Go a little bit early for pickup as it takes about 10-15 minutes to fill up all the forms and everything.
Nishchay K. - February 2, 2018
Porsche Panamera 2014
Ev was exactly as advertised! Car was clean, fun to drive and a unique driving experience rather than the same ole same ole. I would recommend ev services to all friends families and future Turo mates
Kevin B. - May 28, 2018
Tesla Model 3 2018
Jason was great to work with! What a great vehicle! -B.Kelly
Brandon K. - October 30, 2018
Chevrolet Cruze 2017
Amazing service and very reasonable price, I will for sure use them again.. thanks for everything
Noor Z. - October 25, 2017
Honda Civic 2016
I Really recommend this service!
Eduardo N. - December 21, 2017
Subaru BRZ 2013
Jerry is so nice. the experience was very smooth.
Xiuqi L. - April 2, 2018
Porsche Panamera 2014
Only goods things to say here. Great service and vehicles at a competitive price.
Raveen S. - April 30, 2018
Honda Civic 2017
Amazing service and really satisfied! Would definitely recommend and be back next time!
Scott T. - August 22, 2018
Honda Civic 2016
Easy pick up and return. Had the vehicle i requested and was very clean.
Ricardo L. - September 22, 2018

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