Ajoutez des Extras à votre voyage à la finalisation de la transaction.

Contact-less check in via lock box. Guest will need to upload a photo of themselves next to their drivers license for verification. Instructions will be sent once the vehicle is parked at location (usually day before or a few hours before delivery).

Destination Convenience Fee: Our destination convenience fee ensures a seamless experience, saving you time, the hassle of waiting, and money compared to traditional ride-share and rental car options. We offer no-cost pick-up and drop-off from our three home bases: the Manhattan Beach area (closest to LAX), Torrance, and Cerritos (closest to Long Beach airport). Delivery Process: All deliveries are contact-less, and guests will perform a self-check-in via a secure lockbox. Verification Process: To ensure security, guests are required to upload three photos for verification: 1. A photo of themselves with their driver’s license next to their face. 2. A photo of the front of their driver’s license. 3. A photo of the back of their driver’s license. Instructions for vehicle pick-up and returns at airports are as follows: Instructions for All Airports: 1. For Vehicle Pick-Up: • The vehicle will be parked at a designated parking garage based on availability. • Guests may or may not need to take a complimentary airport shuttle to reach the parking garage. • Deliveries to the parking structure will be arranged either the day before or up to 1.5 hours before the guest’s scheduled arrival time (communication will be provided). • The delivery fee to airport locations does not include parking fees to exit the garage/lot. Guests are responsible for any associated parking fees. 2. For Vehicle Returns (when guest is returning a vehicle): • Guests will receive instructions on where to return the vehicle. • The vehicle must be returned/parked at the instructed parking garage/lot at the end of the guest’s booking time. If returned over 30 minutes before the booking end time, an incidental fee for additional parking fees may apply. • Guests may or may not need to take a complimentary shuttle back to departures terminal. • Guests should ensure that the parking ticket remains visible inside the car; if lost or missing, an incidental fee for the lost/missing ticket will be charged. We aim to provide a convenient and worry-free experience for our guests at multiple home bases while adhering to all platform policies. If you have any questions or concerns, feel free to reach out.

• Will car come activated with toll pass?

  Car will have license plate that is registered with the toll roads that is accessible at all California toll roads and bridges. We will ask for reimbursement at end of trip and payable via Turo app.

• Do I have to fill up the gas upon return?

  We will give you the car with a full or almost full tank of gas, and ask that you return it at the same level. We use Premium Unleaded gas (91). If you are unable to return the vehicle with a full tank of gas, you will be charged and incidental fee of $10 plus the cost of gas. ***SAVE TIME & purchase post re-fueling to avoid charges***

• What happens if I get into an accident?

  If you happen to get in a car accident, First, make sure you are ok and safe. Call Turo 24/7 Customer Support and Roadside Assistance # (415) 965-4525 support.turo.com The glove box will contain the Turo Incident Information card. Please follow the instructions on the card, which reads: "This card must be kept in the insured vehicle and presented upon demand"; "In case of accident during the Turo reservation period"; "Report all accident to Turo as soon as possible. Always obtain the following information - The name, address, and phone number of each driver, passenger, and witness - The insurance company and policy number for all vehicles involved".

• What if the 'Check Engine light happens to turn on during my reservation period?

  In general, it is still safe to drive the vehicle if the check engine light pops up (this usually means that there could be a loose gas cap, an O2 sensor, etc). These are not vital, so please just message us that it is on, and we will be in contact with you. IF the check engine light is continuously BLINKING ON AND OFF - Please PULL OVER and contact us immediately.

• Is smoking permitted in the car?

  NO SMOKING! If there is any lingering smell cigarette, marijuana, vaping smell we will report to Turo. Turo can charge in excess $250 for detail and cleaning services

• Why am I not allowed to travel out of state (CA), or beyond 200 miles of home location?

  We are only covered for 200 miles for towing in the event of any incidents on a trip. If we approve an exemption, the GUEST WILL BE RESPONSIBLE for any additional costs beyond what host is covered for.

• What happens if I get pulled over for a traffic violation?

  If you happen to get pulled over, the glove box will contain the owner's registration, insurance, and Turo Incident Information card. Let the police officer know that the vehicle is being rented through the TURO platform.

• Do I have to wash the car upon return?

  We will give you the car cleaned and disinfected, per Turo Policy. We ask that you return the vehicle in the same condition it was given to you. We are not responsible for any items left in the vehicle.

• What happens if I discover that my tire pressure is low, or I happen to run over a nail while driving?

  If you happen to run over a nail while driving, or discover that the vehicles tire pressure is low: - Do not remove the nail from the tire - If the vehicle is drivable, take it to the nearest America's Tire or American Tire Depot for free air and nail patch. For nail patch repair, you will need to provide the vehicles "PO" number, which is the vehicles license plate number - in order to receive services for repair.

• How do I connect my phone and music to Bluetooth?

  Please keep in mind, this is a 2010 MB GLK model, so technology is not up to date 😊. Therefore, some things to note: - You can connect Bluetooth for phone function ONLY via the phone settings menu > search phone. - For music, we’ve installed a Bluetooth Auxiliary inside the car, so you can use for listening music (hanging from glove compartment). To connect to the Bluetooth auxiliary: 1. Select the car to audio menu 2. Scroll down to auxiliary. 3. Next, on the Bluetooth aux (near glove box), hold down the button until the lights flash blue and red (pair mode). 4. Search on your phone for “MaedHawk BTR005 to connect.