Your vehicle will be remotely unlocked at your scheduled check-in time. Simply head to the designated parking spot (the exact spot number will be provided 30 minutes before check-in), and you’re ready to go!

Beginner's Guide: 1. Unlock the Car: - Tap the key card on the driver's side door pillar (right under the side camera) to unlock the car. The mirrors will fold out, and the car will wake up. 2. Start the Car: - Place the key card on the center console right behind the cupholders (there's a specific spot marked for the card). - Press the brake pedal — this will power up the car. 3. Drive Off: - While the key card is still on the console, press the brake pedal and push the gear selector (on the right side of the steering wheel for most models): - Up for Reverse - Down for Drive - Press the button on the end of the stalk for Park 4. Remove the Key Card: - Once the car is on and in gear, you can remove the key card from the console — it’s only needed to start the car, not to keep it running. 5. Lock the Car (when leaving): - Tap the key card back on the same door pillar to lock the car when you're done. https://www.youtube.com/watch?v=7xxCgtXEMVY

• How to Create a Tesla Account Using an Access Link

  1. Open the Access Link You will receive an Access Link through email or SMS from Tesla (it’s typically sent after purchasing a Tesla vehicle or for certain services). Click on the link to be directed to the Tesla website or app. 2. Create an Account If you don’t already have a Tesla account, you’ll be prompted to sign up. Fill in the required information like your name, email, phone number, and password. You may need to confirm your email address. 3. Connect Your Vehicle (if applicable) If you're setting up your account for your vehicle, you may need to link your car to the account by entering the VIN (Vehicle Identification Number) or following any additional instructions provided by Tesla. 4. Payment Information (if applicable) If you're buying a Tesla or activating services, you may also be asked to provide payment information, like a credit or debit card. 5. Access Your Account Once your account is created, you can log in anytime using the Tesla website or app. From here, you can manage your vehicle, services, Supercharger access, billing, and more. https://www.youtube.com/watch?v=BB3zGvLAK2o

• Are Tesla Superchargers Always Open

  Tesla Superchargers are generally available 24/7, but there may be some exceptions.

• How to Open the Glovebox in Your Tesla

  1. On the Touchscreen: Tap the "Car" icon on your Tesla’s touchscreen (usually found at the bottom of the screen). Select "Glovebox" from the menu. The glovebox will automatically open. 2. Using the Tesla App: Open the Tesla app on your phone. Tap "Control" and select "Glovebox". The glovebox will unlock and open remotely. https://www.youtube.com/watch?v=Xt7ub0tN6ec

• Locating Supercharger Stations

  1. Open the Navigation System – Tap on the map on your car's touchscreen. 2. Tap the Charging Icon – This will filter the map to show nearby Superchargers, Destination Chargers, and other charging locations. 3. Select a Supercharger – The system will display details like charging speed, availability, and estimated arrival time. 4. Start Navigation – Simply tap the Supercharger location and set it as your destination for automatic route planning, including battery preconditioning for faster charging. https://www.youtube.com/watch?v=C0QjB6HzzGo

• Tesla Standard Range vs. Long Range

  1. Standard Range: Offers a shorter driving range on a single charge. Typically around 250 to 300 miles (depending on the model). 2. Long Range: Offers a significantly higher driving range. Typically around 350 to 400+ miles (depending on the model).

• How to Use and Pay for Tesla Superchargers

  1. Park and Plug In: Simply park your Tesla at an available Supercharger stall and plug in your vehicle using the connector at the Supercharger post. 2. Charging Starts: Once plugged in, the vehicle's charge port LED will flash green to indicate charging has begun. 3. Automatic Payment: Payment is processed automatically from the payment method linked to our Tesla account. A reimbursement request will be sent after your trip if applicable. https://www.youtube.com/watch?v=ShA8XTqAFlQ

• What Happens When Your Tesla Battery Reaches 0%?

  1. Once your Tesla’s main battery pack runs out of power, the car will no longer be able to drive. You can monitor your battery’s power level by checking the range and battery meter located at the top of your car’s touchscreen display. The small battery icon changes color—from green to yellow to red—as the battery level gets lower, much like the low-fuel light on a gasoline car or the battery indicator on your phone. Tesla provides plenty of warning when your battery is nearing depletion. Multiple notifications will pop up to let you know that the battery is running low and needs to be recharged soon. 2. When your battery is critically low, Tesla will suggest nearby charging locations, such as the nearest Supercharger, and will notify you when you're getting out of range of the nearest one. With these ample warnings, you're unlikely to get stranded—so it’s important to heed the alerts and recharge when needed. https://www.youtube.com/watch?v=eFC2rvY8Qek

• Recharging & Fee Policy

  1. Return the Vehicle with Same Battery Level: Please return the vehicle with the same battery charge as when it was picked up. 2. Recharging Fee: You will be charged the difference between the battery level when you picked up the car and when you return it. 3. Convenience Fee: A $10 fee will be automatically added to your recharging invoice. 4. Low Battery Level Fee: A $20 fee will apply if the battery level is below 20% when the vehicle is returned. 5. Eligible Battery Level Charges: 0%–10% Battery Difference: Complementary (no charge). 11%–30% Battery Difference: $5 charge. 31%–60% Battery Difference: $15 charge. 61%–80% Battery Difference: $20 charge. 81%+ Battery Difference: $25 charge.

• FREE delivery in South Orange County (minimum three-day rental)

  Service Area: 1. Ladera Ranch (92694): Any location within a 10-mile radius. 2. SNA - Irvine (92612): Any location within a 10-mile radius, excluding Newport Beach, Portola Spring, Orchard Hills, Tustin, etc. 3. Additional Cities: Laguna Niguel, Dana Point, Ladera Ranch, San Clemente, Aliso Viejo, Ranch Mission Viejo, Mission Viejo, Irvine, etc. (If your city is not listed, please contact for more details.) Rental Requirements: Minimum three-day rental is required for free delivery. Exclusions: Free delivery is unavailable during holidays. Advance Notification: Please notify at least 48 hours before the start of the rental if you are requesting the free delivery service.

• Smoking and Pets Policy

  - No Smoking or Pets: Smoking and pets of any kind are strictly prohibited inside the vehicle. - A $150 fee will be charged for any signs of smoking or pet hair.

• Free John Wayne Airport Delivery and Parking Fee

  We proudly offer free delivery to John Wayne Airport — there is no delivery fee from us. However, please note the following: Parking Fees Pickup: Guests are responsible for paying the actual parking fee when picking up the vehicle (typically $8–$16 for 2–4 hours). Return: Guests are also responsible for the return parking fee. We will pay the fee upfront for vehicle retrieval (up to $30) and request reimbursement for the actual amount paid after the trip. This allows us to offer flexible airport delivery while ensuring smooth handoffs, even if your arrival or return time varies. SNA Airport Fee (Charged by Turo) John Wayne Airport requires Turo to collect and remit an airport usage fee for all deliveries at this location. Turo handles this fee directly. We do not set, mark up, or retain any portion of it. We appreciate your understanding and support in helping us keep our service convenient, transparent, and fairly priced for all guests.

• Toll Responsibility

  - Guests are responsible for any tolls or fees incurred during the trip. - Toll invoices are typically received within 90 days after the trip ends, usually around mid-month. Once we receive the invoice, we will send it to you. - Once you receive the invoice, you’ll have 48 hours to pay or dispute it. 1. Check the link in the email or notification, or go to Trips > History > Trip Details to view the invoice. 2. Tap “Accept and Pay” or “Dispute” to respond.

• Extending Your Trip

  - To extend your trip, go to Trip Details and click Extend Trip. - If the car is available, We’ll approve the request. - Be sure to submit your request before the current trip ends.

• Guest Cancellation Policy

  - 24 Hours Before Trip Start: Free cancellation if canceled at least 24 hours before the trip starts. - Less Than 24 Hours Before Trip Start: Charged for one day’s trip price. - For Trips 2 Days or Less: If canceled after the trip starts, no refund is provided. - For Trips 3 Days or More: You’ll be charged for two days of the trip price if canceled after the trip starts.

• Late Return Policy

  - 0-29 minutes late: No charge. - 30 minutes to 1 hour 59 minutes late: Half of the average daily trip price, plus a $50* improper return fee at Turo’s discretion. - 2 hours or more late: One full day’s average daily trip price, plus a $20* late return fee and a $50* improper return fee at Turo’s discretion.

• Damaged Vehicle Policy

  - If the vehicle is damaged, follow these steps: 1. If the vehicle is undriveable: - Contact your host immediately. - Call roadside assistance at +1 (415) 965-4525 for help. 2. If the vehicle is still drivable: - Notify your host. - Continue your trip, but report the damage through the Turo Damage Reporting Center within 24 hours of the incident. 3. If involved in an accident with another vehicle: - Record the other driver’s full name, address, and contact information. - Get the vehicle’s registration number and insurance provider details. - Take clear photos of the other vehicle and any damage. - Collect contact information from any witnesses. - Share the Turo Incident Information Card (left in the vehicle) with all involved parties.

• Eating Policy

  Eating is allowed inside the vehicle. Please be careful to avoid spills and keep the car as clean as possible. We recommend ventilating the car while transporting or consuming food to minimize any food odors.

• Fuel Policy

  Please return the vehicle with the same level of fuel or battery charge as when you picked it up. - Fuel Requirement: This vehicle requires 91 premium fuel only. - Charges for Incomplete Refueling: If the vehicle is not returned with the same fuel or charge level, a refueling cost plus a $10 convenience fee may apply. - Fuel Quality: Please treat the car as your own and use the correct fuel grade to ensure optimal performance.

• Flat Tire Responsibility Policy

  Guests are responsible for any flat tires or related damage that occurs during the trip. If a tire replacement is necessary, you must: - Obtain approval before replacing the tire. - Replace it with a tire of equal or greater quality. If the Vehicle is Undriveable: - Contact your host immediately. - Call roadside assistance at +1 (415) 965-4525. If the Vehicle is Drivable: - Notify your host. - Continue your trip, but report the damage through the Turo Damage Reporting Center within 24 hours of the incident. If Involved in an Accident with Another Vehicle: - Record the other driver’s full name, address, and contact information. - Obtain the vehicle’s registration number and insurance provider details. - Take clear photos of the other vehicle and any damage. - Collect contact information from any witnesses. - Provide all involved parties with the Turo Incident Information Card (left in the vehicle).

• Adding an Additional Driver

  1. Sign into the app or log on to turo.com and open the Trips tab 2. Choose Upcoming trips and open the trip you’re interested in 3. Scroll down to the section labeled ADDITIONAL DRIVERS 4. Tap “Add driver” 5. Enter the email tied to your driver’s Turo account; if they don’t have one, enter an email they check regularly 6. Tell your driver to check for an email from Turo; it could end up in their spam/junk folder

• Vehicle Cleanliness Policy

  - The car will be provided clean. Please return it in the same condition. - If the car requires more than a quick wash and mat shakeout, a cleaning fee may apply. For more details, review Turo’s official Cleaning Policy. https://support.turo.com/hc/en-us/articles/360000808347-Cleaning-policy

• Extra Mileage Policy

  - The mileage allowance is set by the host and displayed during booking. If you exceed the limit, you’ll be charged a fee per extra mile. - The per-mile fee varies by vehicle and is detailed in the "Trip Details" section of the Turo app. - To avoid unexpected charges, review the mileage allowance and per-mile fee before starting your trip.

• Beginner's Guide

  1. Unlock the Car: - Tap the key card on the driver's side door pillar (right under the side camera) to unlock the car. The mirrors will fold out, and the car will wake up. 2. Start the Car: - Place the key card on the center console right behind the cupholders (there's a specific spot marked for the card). - Press the brake pedal — this will power up the car. 3. Drive Off: - While the key card is still on the console, press the brake pedal and push the gear selector (on the right side of the steering wheel for most models): - Up for Reverse - Down for Drive - Press the button on the end of the stalk for Park 4. Remove the Key Card: - Once the car is on and in gear, you can remove the key card from the console — it’s only needed to start the car, not to keep it running. 5. Lock the Car (when leaving): - Tap the key card back on the same door pillar to lock the car when you're done. https://www.youtube.com/watch?v=7xxCgtXEMVY

• How to Use a Tesla Access Link to Unlock and Drive | Step-by-Step Guide

  1. Open the Access Link - The host will send a Tesla access invitation link (via SMS, WhatsApp, or email). - Click the link — it will redirect you to download the Tesla app if you haven't installed it yet. 2. Login or Create a Tesla Account - If you already have a Tesla account, just sign in. - If not, create a new account with your email. 3. Accept the Invitation - Once you're logged in, you'll see the vehicle invitation request in the app. - Tap Accept Invitation. 4. Wait for Pairing Confirmation - It may take 1-2 minutes to sync. - Once paired, you'll see the car's name and battery status on the Tesla app home screen. 5. Unlock and Drive Using Tesla App - Use the Unlock button in the app to open the car. - Once inside, press the Brake Pedal — the car will automatically start without needing a key card. - Shift gears with the gear stalk and drive. 6. Lock the Car - Use the Lock button in the app when you're done.

• How to Pair Your Phone as a Tesla Key | Step-by-Step Guide

  1. Ensure Bluetooth is Enabled - Make sure Bluetooth is on on your phone and that location services are enabled for the Tesla app. 2. Enter the Car - Get into the car and make sure it's powered on (either by placing a key card on the center console or using the Tesla app to unlock and start the car). 3. Open the Tesla App - Open the Tesla app on your phone. - If you haven't already, sign in with your Tesla account. 4. Go to "Security" Settings - In the app, go to the ‘Security’ section in the settings menu. 5. Select “Phone Key” - Tap on Phone Key or Add Phone Key option. - 6. Add Your Phone as a Key - The app will prompt you to pair the phone with the car. - Follow the instructions to complete the pairing process. You may need to confirm the pairing on your phone and Tesla screen. 7. Confirm the Pairing - The car should show a confirmation once the pairing is complete, and you’ll be able to use your phone as the primary key. 8. Test the Phone Key - Lock and unlock the car using the Tesla app or simply walk up to the car with the app open on your phone. The car should recognize your phone and unlock. https://www.youtube.com/watch?v=EhP6olRGXYQ

• Improper Return Policy

  Return Time: ✔️ Please return the car on time—not earlier or later than your scheduled time. ✔️ If you need to adjust your return time, let us know at least 24 hours in advance for approval. ❌ Early return without notice – $50 improper return fee. Parking & Key Drop-Off: ✔️ Take a photo of the parked car. ✔️ Send us a photo of the key and parking ticket before leaving. ❌ If these steps aren’t followed, a $50 improper return fee may apply, plus any extra costs. ❌ Late return without notice – $50 improper return fee (plus any Turo late fees).