Your vehicle will be remotely unlocked at your scheduled check-in time. Simply head to the designated parking spot (the exact spot number will be provided 30 minutes before check-in), and you’re ready to go!

• Smoking and Pets Policy

  - No Smoking or Pets: Smoking and pets of any kind are strictly prohibited inside the vehicle. - A $150 fee will be charged for any signs of smoking or pet hair.

• Adding an Additional Driver

  1. Sign into the app or log on to turo.com and open the Trips tab 2. Choose Upcoming trips and open the trip you’re interested in 3. Scroll down to the section labeled ADDITIONAL DRIVERS 4. Tap “Add driver” 5. Enter the email tied to your driver’s Turo account; if they don’t have one, enter an email they check regularly 6. Tell your driver to check for an email from Turo; it could end up in their spam/junk folder

• Extra Mileage Policy

  - The mileage allowance is set by the host and displayed during booking. If you exceed the limit, you’ll be charged a fee per extra mile. - The per-mile fee varies by vehicle and is detailed in the "Trip Details" section of the Turo app. - To avoid unexpected charges, review the mileage allowance and per-mile fee before starting your trip.

• Fuel Policy

  Please return the vehicle with the same level of fuel or battery charge as when you picked it up. - Fuel Requirement: This vehicle requires 91 premium fuel only. - Charges for Incomplete Refueling: If the vehicle is not returned with the same fuel or charge level, a refueling cost plus a $10 convenience fee may apply. - Fuel Quality: Please treat the car as your own and use the correct fuel grade to ensure optimal performance.

• Late Return Policy

  - 0-29 minutes late: No charge. - 30 minutes to 1 hour 59 minutes late: Half of the average daily trip price, plus a $50* improper return fee at Turo’s discretion. - 2 hours or more late: One full day’s average daily trip price, plus a $20* late return fee and a $50* improper return fee at Turo’s discretion.

• Vehicle Cleanliness Policy

  - The car will be provided clean. Please return it in the same condition. - If the car requires more than a quick wash and mat shakeout, a cleaning fee may apply. For more details, review Turo’s official Cleaning Policy. https://support.turo.com/hc/en-us/articles/360000808347-Cleaning-policy

• Free John Wayne Airport Delivery and Parking Fee

  We proudly offer free delivery to John Wayne Airport — there is no delivery fee from us. However, please note the following: Parking Fees Pickup: Guests are responsible for paying the actual parking fee when picking up the vehicle (typically $8–$16 for 2–4 hours). Return: Guests are also responsible for the return parking fee. We will pay the fee upfront for vehicle retrieval (up to $30) and request reimbursement for the actual amount paid after the trip. This allows us to offer flexible airport delivery while ensuring smooth handoffs, even if your arrival or return time varies. SNA Airport Fee (Charged by Turo) John Wayne Airport requires Turo to collect and remit an airport usage fee for all deliveries at this location. Turo handles this fee directly. We do not set, mark up, or retain any portion of it. We appreciate your understanding and support in helping us keep our service convenient, transparent, and fairly priced for all guests.

• Eating Policy

  Eating is allowed inside the vehicle. Please be careful to avoid spills and keep the car as clean as possible. We recommend ventilating the car while transporting or consuming food to minimize any food odors.

• FREE delivery in South Orange County (minimum three-day rental)

  Service Area: 1. Ladera Ranch (92694): Any location within a 10-mile radius. 2. SNA - Irvine (92612): Any location within a 10-mile radius, excluding Newport Beach, Portola Spring, Orchard Hills, Tustin, etc. 3. Additional Cities: Laguna Niguel, Dana Point, Ladera Ranch, San Clemente, Aliso Viejo, Ranch Mission Viejo, Mission Viejo, Irvine, etc. (If your city is not listed, please contact for more details.) Rental Requirements: Minimum three-day rental is required for free delivery. Exclusions: Free delivery is unavailable during holidays. Advance Notification: Please notify at least 48 hours before the start of the rental if you are requesting the free delivery service.

• Damaged Vehicle Policy

  - If the vehicle is damaged, follow these steps: 1. If the vehicle is undriveable: - Contact your host immediately. - Call roadside assistance at +1 (415) 965-4525 for help. 2. If the vehicle is still drivable: - Notify your host. - Continue your trip, but report the damage through the Turo Damage Reporting Center within 24 hours of the incident. 3. If involved in an accident with another vehicle: - Record the other driver’s full name, address, and contact information. - Get the vehicle’s registration number and insurance provider details. - Take clear photos of the other vehicle and any damage. - Collect contact information from any witnesses. - Share the Turo Incident Information Card (left in the vehicle) with all involved parties.

• Flat Tire Responsibility Policy

  Guests are responsible for any flat tires or related damage that occurs during the trip. If a tire replacement is necessary, you must: - Obtain approval before replacing the tire. - Replace it with a tire of equal or greater quality. If the Vehicle is Undriveable: - Contact your host immediately. - Call roadside assistance at +1 (415) 965-4525. If the Vehicle is Drivable: - Notify your host. - Continue your trip, but report the damage through the Turo Damage Reporting Center within 24 hours of the incident. If Involved in an Accident with Another Vehicle: - Record the other driver’s full name, address, and contact information. - Obtain the vehicle’s registration number and insurance provider details. - Take clear photos of the other vehicle and any damage. - Collect contact information from any witnesses. - Provide all involved parties with the Turo Incident Information Card (left in the vehicle).

• Guest Cancellation Policy

  - 24 Hours Before Trip Start: Free cancellation if canceled at least 24 hours before the trip starts. - Less Than 24 Hours Before Trip Start: Charged for one day’s trip price. - For Trips 2 Days or Less: If canceled after the trip starts, no refund is provided. - For Trips 3 Days or More: You’ll be charged for two days of the trip price if canceled after the trip starts.

• Extending Your Trip

  - To extend your trip, go to Trip Details and click Extend Trip. - If the car is available, We’ll approve the request. - Be sure to submit your request before the current trip ends.

• Toll Responsibility

  - Guests are responsible for any tolls or fees incurred during the trip. - Toll invoices are typically received within 90 days after the trip ends, usually around mid-month. Once we receive the invoice, we will send it to you. - Once you receive the invoice, you’ll have 48 hours to pay or dispute it. 1. Check the link in the email or notification, or go to Trips > History > Trip Details to view the invoice. 2. Tap “Accept and Pay” or “Dispute” to respond.

• Improper Return Policy

  Return Time: ✔️ Please return the car on time—not earlier or later than your scheduled time. ✔️ If you need to adjust your return time, let us know at least 24 hours in advance for approval. ❌ Early return without notice – $50 improper return fee. Parking & Key Drop-Off: ✔️ Take a photo of the parked car. ✔️ Send us a photo of the key and parking ticket before leaving. ❌ If these steps aren’t followed, a $50 improper return fee may apply, plus any extra costs. ❌ Late return without notice – $50 improper return fee (plus any Turo late fees).