Please call me 5 mins before you arrive, so I can meet you in the lobby of my building to go over check in formalities and hand over the keys. On reaching the entrance, use the touchscreen to open the '2119' directory and search for 'ZSFleets' to buzz. You can have a seat in the lobby while I make my way to meet you.

COVID-19 Update: All of our vehicles are sanitized before and after trips by EPA certified cleaner and wipes. We ask that you try to sanitize the vehicle before returning as an extra precaution. Primary driver to be present for pick up only, please bring license with you. Any secondary drivers need to be added on for insurance coverage, this is a no-fee add on but is compulsory if anyone other than the primary driver will be driving the vehicle. The car will almost always be handed over to you with a full tank of gas. It is expected that the renter return the car with a full tank of gas as well. If gas is not topped up, there will be a $10 convenience fee upon the gas price for the vehicle, issued through Turo. Our cars are always handed over to you after being washed, detailed and vacuumed. We request, if the car gets extremely dirty during the trip, to please take it for a car wash. If the interior of the car is muddy please dust out the floor mats and try to remove as much of the dirt as possible (use a coin vacuum, if necessary). If we receive the vehicle in an extremely dirty condition we will charge up to $100 as a cleaning fee. If the vehicle is used in the 407/412/418 or any other toll road, the bill will be sent to you on the 21st of the month and reimbursement will be requested through Turo. Please inform us if you feel you have accidentally or knowingly used any toll road. If we are not informed, we will automatically add a $10 convenience fee. If a parking ticket is issued while the vehicle is in your possession, please inform us, we will request reimbursement through Turo. If we receive a letter in the mail, we will automatically add a $30 convenience fee on top of the fine. If you are pulled over while the vehicle is in your possession, you need to inform us of the details of the traffic stop. Failure to do so will result with the case being referred to Turo and consequent action being taken at their discretion. We have a $20/hour charge for a late return. We do this because our cars are often rented out back to back and a late return by one person can affect several others! No Smoking in car at all, $250 cleaning fee will be charged. Evidence of use/transportation of Marijuana or any other drugs in the vehicle will levy a $500 charge through Turo and consequent action at their discretion. The vehicle is strictly not to be used for any ride sharing or food delivery services like Uber/Eats/Lyft/Foodora/Skip etc. There is a Snow Brush(Winters only), Tissue box and car charger provided for your convenience, please do not take these out of the car. Loss of the snow brush or car charger carries a fee of $10. You will be given 1 full set of working keys for the car. For loss of keys, renting party will incur all costs associated with lock set replacement and new keys from the dealership. If you need to move your pets for short distances, please add pet-fee in trip extras and we will make arrangements.

• Bluetooth?

  Unfortunately not, AM/FM, CD, Aux are the only ways you can listen to the Radio. However, we are working on a new stereo setup so we can make your trip all the more enjoyable.

• Are your prices similar to traditional car rental companies like Avis, Budget and Enterprise?

  YES! We are aware of their prices and try to offer pricing and facilities very similar to theirs without the extra hassle of unavailability of cars, last-minute car switches and long wait times.

• Where is the fuel door release lever?

  There isn't an internal fuel release, just pull the gas door from the outside, while vehicle is unlocked.

• How do I open the last row of seats?

  Follow the tabs and pull in order (1,2,3,4) and you'll see the seat vanish into the floor!

• Am I flexible with extra mileage?

  An extra 20-30km is no trouble for me. If we find that you have gone above that you will be charged at the per km rate for the total number of kilometers gone over. To avoid overage charges kindly message us if you feel that you are going to go over the limit so that we can come to a more cost effective agreement.