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Notes moyennes près de Kalaoa, HI
Pros: 1. Fast responses from and easy communication with Tom and Kelly (Kelly dropped and picked up the car at the airport) throughout the trip. Kelly even messaged me to check how I am doing in the middle of my family trip. 2. Pick-up/drop-off location (KOA airport parking lot) 3. Good car operating condition overall (conditions that you can expect for 5-year old car). There were scratches on wheels and small dents on bumpers so I took pictures and posted them on the Turo as it's suggested by Turo during check-in. 4. Reasonable price as compared to other listings at the time of my reservation, considering busy season with high demands. Cons: 1. I had to replace the car key fob battery in the middle of trip. This is unforeseen issue for the car owner so I am not complaining. But it could been nice if an extra battery was available in the car :) Anyways, Kelly reimbursed me the battery price immediately after my trip with apology. Thanks, Kelly. Mahalo~~
Easy communication. Seamless pick up and drop off. Way cheaper than mainstream car rentals right now (if you’re lucky enough to even secure a reservation). We were in desperate need of a car for our vacation, Turo and Ugly Duckling were very reliable, the car was in great condition and we enjoyed our road trips in it. Thank you!
John was responsive to my questions about the rental and process. He made it super easy to pick up near the arrival gate. SUV was clean and smelled fresh. Good gas mileage and AC worked great. Thanks for making our first Turo experience pleasant!
Great Car. It was perfect for driving around the big island with my family of 4. The pick up and drop off process was super easy and much better than the normal rental car experience of taking a shuttle to the rental car lot.
Tiffany was amazing. Not to many hosts will deliver to the airport. If you have a question, she answers back quickly, her car was very comfortable and perfect for our trip. It’s great for someone to trust you with there personal car, I treated it like it was my own. Thank you Tiffany for the rental, we had a beautiful time. Couldn’t have done it with out you.
Top notch! Thomas has that island spirit. His jeep was immaculate, a looker, all for a great price.
Julie was very friendly and accommodating. Her car was very nice and clean. Perfect for our family’s island adventure. She was quick to return messages and helped us feel confident on our first Touro rental!
This was definitely the most I've ever paid for a rental car but that certainly wasn't Shawna's fault. The rates were very competitive given the crazy market on the Big Island at the time and Shawna and her husband were so easy to work with. Shawna even suggested I might be able to rebook at a lower rate! I just didn't want to risk anything once we were able to secure a car. Couldn't even find a Uhaul or line up an Uber from the airport. The Nissan Rogue totally saved our trip. We were traveling with our two year old and could not have experienced the island without this car. Shawna was also so quick to respond and accommodate our needs. The car was in great shape and super clean when we got it. I just wish I'd been able to clean it better upon return. I wanted to make things as easy for Shawna as she made them for us. If I ever need a car on the Big Island again, I'm skipping the rental agencies and contacting Shawna first.
Peter was very responsive to any questions we had. The Subaru was a great rental. We will definitely rent from him again in the future.
We rented this car for over a week. It was literally brand new and in excellent condition. Al was very responsive from the start and very pleasant to deal with. Pick up and drop off was very smooth and fast! Mahalo Al! Hope to deal with you again the next time we visit the Big Island :)
This was an absolutely pleasurable experience for a day rental. The host was gracious and Jeep was the perfect thing to rent, extremely clean and well maintained .. Easier pickup and returning then a Rental Car.. I would definately encourage a rental from this Gentleman ..
Very responsive and helpful host, easiest rental car pickup we’ve ever had on the island.
Rob is very responsive to our questions, and very flexible to accommodate our changes. The restaurants that he recommended, those food are amazing. This is our 1st time to rent the car through TURO. I am highly recommended to any visitors visiting Kona , Big Island to rent his car than regular car rental company
We rented this Tahoe for our first trip to Hawaii and had a WONDERFUL experience with the owner. She was not only kind and accommodating, but she was very helpful in providing information to help us navigate the island. The vehicle was very clean, full of gas, and in overall great condition. I would definitely recommend this vehicle/owner to anyone visiting the big island and we will definitely use them again when we return. Kimrah was an absolute delight and the bigger vehicle made our trip enjoyable, as there was 6 of us so we needed the room. A+++++++ experience!!
Great car and amazing experience with Andriy. He was prompt, friendly, and very accommodating. He was ready with the car at the arrivals area when we arrived. He handed us the keys and we just got in and drove away. An awesome experience relative to standard car rental services. The car was in immaculate condition and we didn’t worry at all. He also provided us with some snorkeling gear, body boards and info for the Big Island. A really nice touch that we appreciated. He was also available by text or phone and he freely shared information about the island. When it was time to go home, he was waiting at the departures area and it was a simple as turning over the keys and that was all. I highly recommend Andriy and his service.
Thomas and his wife are amazing hosts! They were beyond accommodating and the jeep was fantastic. I do hope to rent from them again upon our return to the island. Ten stars!!
Great communication, easy to follow instructions both leading up to the trip and as we arrived. The car was exactly as advertised and worked great. 10/10 would recommend.
Peter's Suburu was perfect for our trip! It was very clean, and fit all of our snorkeling and scuba gear perfectly.
I was very grateful for the strong communication and readiness to help during my first trip! The Subaru Ascent was a perfect fit for my needs and served me well in my time on the island. I washed and vacuumed the car at the host’s request, but that wasn’t much trouble as I had the time to do so before catching my flight home. I would recommend this app, host and car to anyone hoping to make a trip to the Big Island!
Tim was very responsive to emails and extremely accommodating. He put together a welcome folder with useful information and even had a gift bag with water, sunscreen and hand sanitizer. He patiently showed the function of his SUV. He was very professional and we had a great experience. Thank you Tim
Absolutely Wonderful. Becky and family were super helpful. It was nice to have use of their vehicle to drive around Hilo/Pahoa and Kona. I truly recommend their vehicle. Don't hesitate.
Bethany was wonderfully communicative in setting up our transportation for our trip to the big island! The car was clean, drove well and was brand new. Such an amazing vehicle to get us around the island during our 6 day trip! Drop off and pick up was SO easy as well. Thanks Bethany!
Easy pick up and drop off. Great communication and excellent SUV. Perfect for families.
Thomas and Becky are the most wonderful hosts ever. The rental experience was smooth and the car is absolutely fantastic to drive around the island. Unfortunately we had an accident and the Jeep was damaged a bit, but we were well protected by the car and cared and looked after by Thomas and Becky. Truly grateful for all their kindness. Also the rate they charge is the most honest and friendly, despite the island is running out of rental cars and almost all other hosts surged their rental price to at least 2x of what they are charging. Wish them all the best and if you can book with them, consider yourself lucky. We definitely feel that way.
Wonderful and solid car for getting around the island especially with a bigger group. Seats 8 very comfortably. Host was kind and thoughtful and even told us about her family’s shaved ice business on the island which we were sad to miss. Next time!
Such an amazing car to take around the island – super spacious and easy to drive. Andriy was very communicative and helpful throughout the trip!
Robert was very friendly and helpful! It was our first time using TURO and he assisted us through the process and went above and beyond. Would definitely rent it again from him!
Andriy was so accommodating and very helpful from the minute we booked our rental to the very last second of our trip! He absolutely saved our trip as we struggled finding a cost effective rental car for weeks! Thank you so very much Andriy for being so kind, welcoming, and truly amazing!!! Our family appreciates you! You deserve more than a 5 star rating!!!! Mahalo until next time!!!
We used Julie’s car and it was perfect for our family of 8! Julie was super helpful and pick up and drop off! Highly recommend using her vehicle. She even gave us ideas on what to do while on the island!
This car was PERFECT for our trip. Fit all our friends and belongings awesomely. Blake was responsive and helpful. Even came with a little travel guide book for us to use! Nice clean car and a great ride!
Andriy was very helpful and everything worked as advertised. Car was conveniently located in the airport parking lot and instructions were spot on. Highly recommend Andiry and will look to use him on my next trip to the Big Island 🤙
Great car, clean and great condition. The owner was kind, communicative, and really made the process go smoothly.
Rudy was amazing! He met us right at the airport with a big aloha smile. The process was super simple, we had not used Turo before. We will definitely do this again and we hope to see Tudy again. Rudy’s Rubi Rocked!!!
Great experience! Rusty was very helpful and responsive. Made the process super easy and convenient. Vehicle was great for getting around and did great on gas. Would definitely use again!
Bethany was great! Answered my questions quickly. Her car was clean and got great gas mileage!
Timm is such an amazing host! Amazing personality and even went the extra mile to provide a goodie bag and a binder with a few places of interest. Car was spot on. Definitely a must!
This was the best rental ever!! Car was exactly where we were told and so convenient!! Excellent communication from owner as soon as we rented! Car was immaculate and my husband enjoyed driving it!! Very comfy! Was our first time using Turo and their customer service is also very helpful! Would highly recommend this to anyone and easy return also!! No lines at counters is a bonus too!!! Jeffrey from Drive in Hawaii was also helpful with any questions we had and very responsive!! Thank you for everything!!!
Great experience! Loved the car and all the safety sensors. Easy to drive and the mph display on the windshield was a first. The car was in very good shape for a 2017. Tom was very easy to work with. A+ experience.
Great car. Andriy was very responsive. Easy to pick up the car in the lot just out from arrivals in Kona.
East pickup and dropoff at airport. Friendly owner, fabulous car with amazing gas mileage!
Andriy was great! Car was clean as a whistle and pickup and drop off were effortless. Mahalo!
Great car and experience. Car we comfortable and easy to drive and get where we needed to go on Kona. Tina was awesome to work with. A++
Shawna is super attentive and totally goes out of her way to make the experience pleasant and easy. For example, she left $5 to pay for airport parking - awesome! Her car is clean and in great condition. Totally recommend!
The car fit our needs perfectly. Nic always responded quickly duting booking, preparation, and use. Was also helpful with tips for area during our stay.
Host ensured car pick up and drop off were convenient; car is brand new and got good gas mileage. Thanks!
Appreciated the smooth experience for our first foray into TURO. Not only was the car impeccable in appearance and function, but Bethany is nothing short of delightful and happy to assist. 2 Thumbs up! 4 if you count my wife!
Ella was wonderful. She was prompt, diligent and friendly. She always answered any questions I had and was super responsive.
Moani is a great host who is very responsive. The car was wonderful. Very clean. Extremely smooth ride. Makes everyone look at you with awe.
Easy pick up, clean car. Tiffany is very quick to respond and super pleasant. Best car rental experience I’ve ever had.
Robert was very helpful with tips about where to eat, places to visit and options for a variety of activities. Pick up and return was very easy. When we arrived he had two bottles of water, a book about the Big Island, plug for charging phones. He was prompt in responding to questions.
Andriy is a great host. Very easy to communicate with. He provided all the detailed instructions on how to retrieve the vehicle and also went one step beyond to wait for us at the airports departure so that we can save more time. The car is pretty new, clean and runs great!
This car was amazing, but the host was even better! The entire experience was seamless and incredibly friendly and welcoming. I would definitely recommend this card to anyone looking to experience Hawaii 🏝🌋🐬 Mahalo!
Thank you andriy for your welcome to the island ! The car was perfect in a brand new condition clean and efficient for all roads .. With new technology Thanks again for making the process easier than any other car rental ! Definitely recommended