Brittany
5.0
Brittany
5.0

Brittany

Kailua Kona Hawaii
2 voyagesMembre depuis : avr. 2018
Informations vérifiées
  • Conducteur vérifié
    Brittany a obtenu le statut de conducteur vérifié après avoir fourni son numéro de permis de conduire et passé le processus de vérification des conducteurs de Turo.
    En savoir plus
  • Adresse courriel
  • Numéro de téléphone
  • Facebook

Commentaires des voyageurs

53 voyages

4.57

(42 commentaires)

Matthew S.

Matthew S.8 janvier 2020

Brittany was a pleasure to deal with. We originally reserved her Tacoma for a week and thought it was a 5 passenger vehicle. When we arrived and discovered it was for 4 people only, and one of us would have to ride in the outer cab, Brittany was willing to work with us in to rectify the situation. Brittany offered for us to take one of her other vehicles with more seats, but we had plans to drive north to Waipio valley and needed the truck. She even told us we could return at any time if we felt it didn't suit our needs.. We hesitantly took the car for the day, to avoid wasting more time l, and let one of our daughters ride outside for the day, since it is legal in Hawaii. Although our daughter was thrilled riding back there, we felt it was unsafe and requested to return and end the rental. Brittany was incredibly accommodating and agreed to let us return the car. This was a relief since we had to rent another car from Hertz and the host is not required to accept a cancellation, once trip begins. She also sacrificed making over 1k for the remainder of the trip. Her Tacoma is a really fun ride and she was wonderful to work with. Would definitely rent from her again.

Cristina P.

Cristina P.29 décembre 2019

DO NOT RENT! The car is unsafe to drive and should not be on the road. The brakes completely failed after 1hr of gentle driving on the highway. We were inches away from crashing into a wall. Also, in the trunk of the car Brittany was careless and negligent enough to leave what looks like the old part of a brake component that was recently replaced - clearly the car has had issues. In balance, communication with Brittany throughout the entire trip was good. She was responsive to the accident, however, at that point we spend the rest of the day waiting for the car to be picked up by a tow truck. Turo reimbursed the cost of the trip but there was exactly one car available on the big island to be rented (across Turo and all rental car agencies) that was 4x more expensive than this car and also only available for 2 out of the 3 days of our trip. We have used Turo many times before but this experience exposed us to some of the risks of using this app. We’ll be thinking twice before renting from Turo again.

Turo25 décembre 2019

The host cancelled this trip last minute. This message was automatically posted by Turo.

Commentaires des hôtes

2 voyages

5.0

(2 commentaires)

Carlos R.

Carlos R.16 janvier 2020

Amazing client, really recommended

Serge M.

Serge M.7 juin 2019

Easy breezy, thank you Brittany. See you soon.

Brittany
5.0
Brittany
5.0

Brittany

Kailua Kona Hawaii
2 voyagesMembre depuis : avr. 2018
Informations vérifiées
  • Conducteur vérifié
    Brittany a obtenu le statut de conducteur vérifié après avoir fourni son numéro de permis de conduire et passé le processus de vérification des conducteurs de Turo.
    En savoir plus
  • Adresse courriel
  • Numéro de téléphone
  • Facebook

Commentaires des voyageurs

53 voyages

4.57

(42 commentaires)

Matthew S.

Matthew S.8 janvier 2020

Brittany was a pleasure to deal with. We originally reserved her Tacoma for a week and thought it was a 5 passenger vehicle. When we arrived and discovered it was for 4 people only, and one of us would have to ride in the outer cab, Brittany was willing to work with us in to rectify the situation. Brittany offered for us to take one of her other vehicles with more seats, but we had plans to drive north to Waipio valley and needed the truck. She even told us we could return at any time if we felt it didn't suit our needs.. We hesitantly took the car for the day, to avoid wasting more time l, and let one of our daughters ride outside for the day, since it is legal in Hawaii. Although our daughter was thrilled riding back there, we felt it was unsafe and requested to return and end the rental. Brittany was incredibly accommodating and agreed to let us return the car. This was a relief since we had to rent another car from Hertz and the host is not required to accept a cancellation, once trip begins. She also sacrificed making over 1k for the remainder of the trip. Her Tacoma is a really fun ride and she was wonderful to work with. Would definitely rent from her again.

Cristina P.

Cristina P.29 décembre 2019

DO NOT RENT! The car is unsafe to drive and should not be on the road. The brakes completely failed after 1hr of gentle driving on the highway. We were inches away from crashing into a wall. Also, in the trunk of the car Brittany was careless and negligent enough to leave what looks like the old part of a brake component that was recently replaced - clearly the car has had issues. In balance, communication with Brittany throughout the entire trip was good. She was responsive to the accident, however, at that point we spend the rest of the day waiting for the car to be picked up by a tow truck. Turo reimbursed the cost of the trip but there was exactly one car available on the big island to be rented (across Turo and all rental car agencies) that was 4x more expensive than this car and also only available for 2 out of the 3 days of our trip. We have used Turo many times before but this experience exposed us to some of the risks of using this app. We’ll be thinking twice before renting from Turo again.

Turo25 décembre 2019

The host cancelled this trip last minute. This message was automatically posted by Turo.

Commentaires des hôtes

2 voyages

5.0

(2 commentaires)

Carlos R.

Carlos R.16 janvier 2020

Amazing client, really recommended

Serge M.

Serge M.7 juin 2019

Easy breezy, thank you Brittany. See you soon.

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