Customer service is my priority; thus, saddened to read your review. After being informed of the unpleasant odor coming from the A/C, providing full amends for your concern took precedence. Promptly picking up the vehicle at the time and location of your choice. Authorizing Turo to process a full refund for time vehicle was used, waiving both drop-off and pick-up fees. The smell has since been eliminated. Thank you for your feedback. Wishing you and yours all the best.

Amazing guest. It's was a pleasure meeting you and doing business with you. Thank you