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This was my first time sharing a car using Turo. It has been many years since I’ve used car share, previously with Zipcar in SF, getting registered and verified was not smooth using the app, but worked out. Amy and her VW Tiguan were seamlessly 5 stars! Professional, courteous, thorough, prompt, amenable to describe Amy. She brought the car within blocks of where I am staying with family so that I could leave my vehicle parked in a familiar area. Pickup was contactless, car was exceptionally clean, ran great and were no surprises. In addition to curiosity using this budding car share service for myself, I also wanted to test the waters to see if this is something my recently widowed Mother could handle, as she has family in the mid Atlantic requiring a rental, rental no more. Turo prices for more standard type vehicles (not Porsche Tesla, etc.) hands down beat car rental quotes. If Amy has something available, you would be privileged to share with her. Thanks again, Amy! If the stars align for my next trip, she is at top of my list. Turo, first impressions…,you showed up! Regards, Chris.
Long review but worth leaving a review due to a GREAT experience with Amy!!! I rented the 2011 Volkswagen from Amy and I have to first acknowledge that she was professional and patient with me from start to finish with the rental process! ***Two thumbs up!!** Initially, I assumed I would only need the car for one day. However, my appointments weren't completed as promised in one day, and therefore I had to go back the next day and request to rent the car again. Amy approved it immediately and I was not only excited, yet relieved. At the end of the second day of my appointment, I had to schedule the last part of my appointment AGAIN for the next day and of course I had to request the rental. TMI: I was so embarrassed to request the car from Amy again that I almost gave up asking and was ready to turn the car in; but, I requested it anyway for a third day (with my fingers crossed), even though I wasn't sure if the same car would be available; which meant I would've had to find other arrangements to get to my appointment for the third time. SMH. Side note: I flew in from another state and had to make extended arrangements for travel back and that made me upset. However, after Amy approved the rental, I knew I could handle the frustration with my appointment situation and move forward because Amy was so polite and patient, I damn near said I would buy the car!! Lol. About the rental: the car was ready with a full tank of gas, cleaned, and sanitized before I arrived. I returned it the same and even left some Chlorox wipes in the car for her after I retuned it! The Volkswagen rides smooth, no mechanical issues, no tire issues, PLENTY of space, and I like how I was sitting just as high as some trucks. About Amy: I hope what I'm about to say is no pressure on her. However, when I first booked the rental and messaged her, Amy responded like a bee to honey and response to me right back (and it was 2am in the morning!! :-) She provided her cell which made me feel even more comfortable, as well as she made sure I had exact directions before I arrived to pick up with the address location and exact instructions before it was time for me to drop off. My point: rent your next rental from Amy!! I promise you won't be disappointed and if you have the chance to speak to her like I did, she is genuinely a pleasant person. Just keep communication open and honest with her if your situation changes and she will definitely try her best to accommodate you. Enjoy your next rental trip with Amy and have the AMAZING day(s) you deserve on purpose with the assurance that she's the best to rent from!! -Gee
I rented this vehicle while mine was in the shop for one day! The car was clean, and everything worked perfectly. Heather was very easy to deal with, highly recommended!
Definitely will use Chris' Acura again. Ride was so smooth and reasonably priced. Everything was clean. Chris was very responsive and professional. Easy to extend our trip as well.
Rented heathers car while I was in town. It was super convenient and clean. Everything was ready when I arrived. The car even had several different chargers, extra masks, and bottled water! Everything looked great and was easy to process through.
Due to me not wanting holds placed on my care a friend referred me to Turo. I quickly zoomed in on reading the taxes n fees section to be sure no hold was placed. Unbeknownst to me there was limited mileage in which I didn't think to check that before as rentals always had unlimited mileage. Needless to say I went way over my limit. As a Host I feel as you are going over terms face to face as it relates to no vehicle damage, scratches n dents, full tank of gas etc.that you would mention the limited mileage to ensure guest are aware Turo isn't ran like other rental companies. Now im trying to figure out how can payments be worked out as I have no money to cover the cost. This is a lesson for sure...
Excellent very friendly person and the Vehicle in excellent condition, I would recommend it 100%.
Kind and accommodating! He really helped me regardless of having a maintenance appointment!
Casey was AMAZING! I frequently drive rental cars and this was by far one of the BEST cars to drive. He also offered incredibly low rates and an open line of communication. All ready looking to book again.
First time using Turo and she made it real easy for me. Car was nice and clean
the car was extremely clean. pick up & drop off was easy. the car drives really well & is good on gas. the rental rate was affordable & well priced. i’ll look for this rental again in the future.
Working with Heather was so easy. The car was a dream, so clean and well maintained! Highly recommend her.
Very quick and easy transaction. Nice ride. Ryan is very responsive and accommodating.
The host were amazing and very accommodating, and the car was clean and it drove great! Would definitely book with them again!!
Casey was great to work with and even showed me the ropes using the app as this was my first time using it. Everything was clean and convenient, and I could even extend my rental with no problem! Thank you so much Casey!
This was my first Turo trip, and I will definitely rent with Anthony again. The pickup location was convenient, car was clean, and Anthony was attentive and very easy to work with! Thanks for a great trip!
My first experience here on Turo, and it was amazing! This experience was ten times better than any previous rentals at a car rental business such as Enterprise, Hertz, etc. Amy, thank you for being professional, on time, and the cleanliness of the vehicle. I truly am grateful for you and your vehicle. Thank you!
Clean nice jeep, was friendly and timely for pickup and drop off. Will try to rent again.
Casey has Awesome Energy and The Best Customer service. All together wonderful experience.
Excellent experience. Was my first time renting on Turo. Casey was great and the car was nice and clean.
Michael is the best host I could have asked for. After a last minute cancellation from another host (model 3 in Richmond), Michael had the car spotless and ready to go with less than 24 hours notice. He is a very friendly guy, and was extremely accommodating and professional for my rental. My wife and I loved the car, and highly encourage anyone looking to experience a Tesla to rent from Michael! Once you drive it, you’ll be looking for your own Tesla. I know I am. Thanks for the wonderful experience.
Had a good trip with this vehicle and Chris was nice and made sure the vehicle was all ready to go!!! Anyone who rents this vehicle will be in good hands it’s worth it .
Anthony was on time, personable and checked on my trip experience. Would definitely rent from him again. The car drive perfect.
Ryan was able to help me at the last minute and set me up with a wonderfully maintained Jeep. I couldn't have asked for a cleaner and nicer looking vehicle! I highly recommend Ryan!!
Great jeep! Wonderful first Turo experience. Dontavious was quick to communicate and very helpful. Super clean car.
Chris's Acura was great. My family and I took it to the mountains and it drove great. Pick up and drop off was super easy too. Only bummer was paying for premium gas, but for what we saved in rental fees it was not a turnoff. I appreciated being able to rent a 7 seater which was not easy to find on Turo when 2 i had booked canceled on me.
Chris was amazing, super flexible and communication was excellent. Super comfortable and good on the highway. Most important can’t beat the price for a 7 passages vehicle. Will be my Richmond vehicle when I need the extra room
Trip was great! Anthony was an awesome host. Definitely looking forward to renting from him again.
Chris was great!!!! This was my first experience and I'm glad to have had Chris as my host, he was very helpful. I would definitely rent from Chris again and also recommend him to others.
Very nice and detailed renter. When I had to extend the rental twice, it was quickly accommodated and the entire experience was simple and easy. This was a great one.
Had an excellent experience renting from Ryan. Very safe car in great condition. Would rent again!
Car drove great && was great on gas ‼️ Host was very polite && approved my extension 🙃 .. I would definitely rent again in the future ☺️
Awesome rental experience. This was my first with Turo and the owner made the process easy. Would definitely recommend! 5 stars
First time using Turo. Car was just what I needed and definitely more economical than commercial car rental agencies.
Good person to deal with. Vehicle was clean and operated well during our trip to North Carolina.
We rented Chris’s Acura to take a vacation to the mountains and it was fantastic. Super easy pick up and drop off process. The vehicle was in great shape and drove wonderfully. Chris was super friendly and I would absolutely love to rent from him again in the future.
The trip was great The car was great customer service was great there was a slight odor in the car but not unbear would rent it again all in all great experience
Anthony was a great host. Vehicle was very clean and the car drove so smoothly. When I needed to extend Anthony quickly accepted. I definitely will be renting again!
Great vehicle, and Chris was wonderful to rent from, as he planned in advance and communicated well.
Ryan is a great host and I loved the wrangler. Will definitely rent from him again in the future!
Great experience! Car drove great and was clean. Easy drop off and pick up with the owner.
He was very professional and Polite Vehicle very good clean Enjoyable ride.
Amy was great. Very detailed on how to get the vehicle. Replied in a timely manner and Very nice.
Anthony was extremely accommodating, professional, and delivered wonderful service. Will definitely use this again!
Great trip, smooth ride! Amy was easy to communicate with and very thorough. I will definitely take another trip with Amy!
Kevin is a great host, he bent over backwards to accommodate my family and I. If he allows I will be returning. Thanks Kevin and his beautiful wife.
Anthoney is really not just a good business owner, he’s a great person. You would be very satisfied with your exp. I will recommend his services for time to come. I am also going to use his services again when I need a car. Keep up the great work and customer service always👍🏽
* Any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan, except in limited situations for trips booked in Maryland, but this protects your own wallet. Liability insurance is provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company. Terms, conditions, and exclusions apply. The policy does not provide coverage for damage to a host’s vehicle.
For questions or information about the third party liability insurance that is included in protection plans in the US, consumers in Maryland and the licensed states listed here may contact Turo Insurance Agency at (415) 508-0283 or [email protected] For questions about how damage to a host’s vehicle is handled, visit the Turo Support site.
When a trip is booked in the state of Washington, physical damage to the host’s vehicle is covered by insurance purchased by Turo, but the Turo insurance does not change the contractual responsibilities of hosts or guests with respect to physical damage to a host’s vehicle.
** Terms, conditions, and exclusions apply.