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Ibrahim contacted me shortly after booking the trip to confirm the dates and times. The night before the trip, I contacted Ibrahim to get detail on pickup location and what to do. The process was simple, took less than 5 minutes and we were off with the car! The Pilot handled amazingly on the hills and mountains we had went to in Boone (the car also has a snow mode for bad weather on hills and mountains), and had tremendous space for 5 people and their luggage. The third row can be pushed down or kept up and the trunk has a false bottom with some extra space for luggage. It was also a very quiet and comfortable ride with a good audio system. Some of its features were Apple CarPlay, lane keeping assist, and a helpful brake detection system. Returning the car was also very simple and took less than 5 minutes to do the return process. If I need to make a local trip with a big car, I would definitely consider this Pilot again!