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Average ratings near Kailua, HI
Great experience! The car was nice and clean, and was perfect for our trip w/ a family a 5. Paul and Nicolette were great- very helpful! We would definitely rent again if we came back this way and would recommend to anyone who needs an suv rental...thanks!!!
Excellent service and communication, from time of rental request, to pre-arrival to Kona, to arrival for our family vacation, Joe's is above all 5-star plus. His vehicle is clean, safe, and runs well. Joe even threw in a things and places to go and see book for our family. Best regards Peter Lerma
This was a perfect jeep for us as a family of four to explore the Big Island. Jodie also offers some great additional services such as itinerary planning, beach rental items and groceries to get you started. We didn’t need beach items, but took advantage of the other services and they were a tremendous help! Everyone we interacted with from Jodie’s group was helpful and made our trip so smooth. The pick up and drop off at the airport was flawless and I am not sure I ever want to rent a car from a car rental company again! I give this Jeep and everything else 5 stars and would give more if I could.
Little bit of a struggle when we arrived at the airport when finding the vehicle but Wesley was helpful in helping us find our vehicle rental. Vehicle ran good and was great for our family trip.
Joseph and Terra were the best! Extremely flexible and easy to communicate with. The Jeep is in great shape and is the perfect vehicle for adventures. They also provided a cooler bag to keep our drinks, beach chairs, and a mini speaker. We had the best time cruising the Jeep all around The Big Island! Our vacation was a success! Thanks to Joseph and Terra for the rental.
Very responsive and hospitable car host. I was hesitant to use this service but I couldn’t have asked for a better experience. The car was perfect for my tall family, all our luggage, and the beach rental supplies. Their chairs(which were easy to carry as backpacks), snorkel supplies, and ice chest made our trip a breeze. I was grateful to not have to spend money and then trash things at the end. What a wonderful way to eliminate trash.
Tom and his team made our rental experience extremely easy. The car was clean and ready at the airport when we landed. Instructions were clear and simple for pick up and drop off. We also got plenty of tips about things to do while on the island. Thanks for a great trip!
Awesome rental overall! Mark was super responsive and flexible during our trip. The Jeep was nice and clean and it was the perfect vehicle to get us around the island. Would definitely rent with Mark again in the future.
Mahalo to David and his team for making my rental experience effortless. The entire process was smooth and a great way to begin our vacation. I will definitely use them again. A hui hou Deborah G🌺
This 2017 Chevy Yukon was essentially brand new and very well maintained. It had all of the amenities one would expect from a large SUV and we were comfortable as a party of 6 people with plenty of room for luggage. Kelsie was great and met me as soon as I landed. I estimate that I saved at least 2 hours avoiding the awful car rental lines currently in Kona. This was a huge benefit after a 6 hour flight. I would highly recommend Kelsie and her Chevy Yukon.
Car was amazing (lots of useful bells and whistles helpful for an unfamiliar ride), but honestly the best part of the rental experience was Timm. He provided us with detailed instructions on picking up/returning the car, had water and other essentials waiting, and gave us a phenomenal demonstration of the vehicle before we departed for our journey. I would rent a vehicle from Timm even if was not as nice.
This was my first rental through Turo and I glad I did. Claude ( the owner of the vehicle) went above and beyond to help me with my trip on things to do in the Island. Vehicle is fairly new and it was great on gas. I recommend this vehicle to everyone.
This was by far the best Turo experience we've had. Erick went above and beyond to accommodate us. He provided some important items that made our experience on the island even more enjoyable! He is quick to reply. The car was immaculate and perfect for our family! There was not one thing he missed...extra masks, sanitizer, phone holder, beach chairs, cooler...awesome! Hope to rent from Erick again!
Laurel kept the entire process simple. Picked up and returned at the airport. Big SUV with plenty of room for my family and my wife's excessive packing lol. Will definitely rent from Laurel again.
Great ride. Car was super clean with a full tank of gas and easy to find after getting out bags. Smooth ride during our vacation and the direct drop off at the airport beats a rental car shuttle any day. Highly recommend.
Mahealani was a pleasure to work with from the moment we indicated interest in the car she posted. The car was perfect for our needs and was delivered to us in spotless condition. She even had 2 chocolates for us. This is one Turo rental you should trust and use with confidence. She and the car she listed made our trip even more pleasure able.
Perfect location in Kailua, just what our family needed to get around the Windward side!
Super easy our family was staying at the Hilton Grand Islander it was much easier than the on property chain rental. Thank you.
Dylan was great and his car was too. The car was in the parking lot upon our arrival with no wait. Other family members rented a car with the big companies and waited hours to get one. We were able to get our luggage and go directly to the car and leave. We were able to travel all over the island and went to many locations with no issues at all. Any time I had a question, Dylan answered very quickly and was willing to help in any way he could to make our trip easier. I would get another vehicle from him anytime. This was our first time using Turo and Dylan made it a very positive experience. The car was clean and new. All the things you would expect from the big guys but without any hassles and a way to talk to the person quickly without calling and waiting on hold. Way to rock it Dylan!
Great rental. Worked perfect for our trip to Oahu. Easy to drive and great on gas. Thank you so much Jona !
Scott is excellent to work with and professional. He had the Jeep delivered early and clean. The Jeep worked well for our trip and was reliable. Scott cares about your rental experience and goes out of his way to ensure your trip is easy. Thanks Scott for an awesome rental. We look forward to renting from you again. With Aloha-Peter
We had a family of 8 use Alealani car for several days and we absolutely loved her car. It was very comfortable and I was able to drive around Kona without any issue. She was an excellent communicator and was available at any time to answer our questions. Based on our experience, I would recommend her car rental service.
Adrianna was awesome! I had never done Turo before and was hesitant but because the Big Island had no rental cars available from traditional rental companies I had to go with Turo and Adianna. You know what? When I come back to the Big Island I will only rent a car from Adrianna! She communicated great, easy pick up, easy drop off, and the car was great. With her there was no rental car shuttle, no lines, no BS “up-selling”, so much smoother and faster than traditional rental car places. The car (Kia Soul) worked great for a family of 4 and was only tight to/from airport. After that it took us everywhere we needed to go in comfort. Use Adrianna, you wont regret it!
The car and service were great. It was nice having the chairs and umbrella with the car to avoid an extra trip to the rental shop.
Brianne was absolutely amazing. Her car was spotless. She picked us up at the airport, which made it much easier then a rental. She thought of everything. She included: phone chargers in center console, extra masks and sanitizer in glove box, beach chairs, a Yeti bag complete with Yeti towels, cups and thermos and a beach umbrella. Prior to the trip we messaged back and forth several times and she so helpful and comforting since this was my first time using Turo. I could not have been happier with the car and Brianne. At the end of our stay she met us by our condo and drove us back to the airport. When she found our my husband was flying out much later than me, she allowed him to keep the car for awhile longer. She truly went above and beyond. I truly can't sat enough or thank her enough. Thank you Brianne.
Jonathan was super friendly, punctual, great communication. The car was perfect for our family of 5 (plus 5 large bags). Extremely convenient pickup & drop off - way better than legacy car rental companies. Highly recommend!!
Fantastic experience, Mahealani is the best to rent from, she is so quick to reply to messages and her information is spot-on with directions. It was a pleasure to rent from her. I only wish she had rental vehicles everywhere I need/want to travel. Her vehicle is immaculate and in perfect working order. Mahalo nui loa ia 'oe!
Damien was super friendly and flexible on pick up and drop off! Perfect rental for family adventures on island.
Fantastic experience with Jodie and her lovely X5. Jodie was very responsive to messages and added some great suggestions for our trip. She coordinated drop off & pick up at the airport which made thing so much easier for a very reasonable price. The SUV was fantastic! Clean, spacious and in great condition! Loved the extra space of the SUV and 3rd row seat for space for 7. The 3rd row is best for kids. Apple CarPlay made connecting my iPhone super easy. I highly highly recommend her and the X5! Thank you!!
Michelle was great. She was on time and made the rental easy. Great trip and great car!
Lia was great to work with. Car was dropped off at the airport and Lia met us to bring us to the car. Car was brand new, easy to drive and great brakes. Handled well on wet roads and had a backup camera. Plenty of room for the four of us. Our plane was delayed and Lia allowed us to use the car for a few extra hours to get lunch before take off. Highly recommend using this service for a car rental. I would definitely work with Lia again.
Mark was easy to deal with, very responsive. He delivered every step of the way. The jeep was in great shape. I definitely recommend the chairs/umbrella/cooler option...and the cleaning option. We used the chairs and cooler throughout the trip. The jeep allows you to really enjoy the island and not having to worry about the dust and sand that you are going to collect along your travels is a comfort. Mark even tried to help with a companions car issue from another vendor. He definitely has the Aloha spirit. Mahalo Mark!
Great car great person and great rental experience. Please rent from Zhen!!!! Mahalo.
Gabriel had the Ford Expedition at delivery as promised and the vehicle was just what we needed for a family of 8. Clean, ran great and plenty of room, Not a new vehicle but in great condition and everything worked well. Met us at the airport in Kona for an easy return. He answered all questions both pre and during trip no matter the hour within seconds or minutes. (I don’t think he sleeps!) Customer service was superior. Provided island information and a photographer referral (David Krystal) who captured our family photos. For a small extra charge provided 2 beach chairs, 6 beach towels, a cooler and even tie downs for the roof carrier if needed. I may have driven him crazy with questions but he’s focused on customer satisfaction - a great experience for our family.
Wonderful experience. Ryan’s communication was fast and he made the rental experience very easy and pleasant. The car was immaculate, drove beautifully, and was a pleasure to borrow. We appreciated the availability of clean, high quality booster seats to keep our kids safe. We would be delighted to rent from Ryan again!
This jeep was the perfect car for our vacation! Jamie was super accommodating and made our trip perfect
We easily picked up the car from the airport and had a great time using the car during our vacation. Caleb is great with communicating and answering questions quickly! The car was clean and comfortable to travel in. Would rent again!
Brianne was, hands down, the BEST HOST! Her car was spotless and when we arrived she greeted us at the airport and gave us a brief tour and run down of the area along with things to see and drove us all the way to the hotel! When we parted she gave us a gift bag with Prosecco and a cocktail kit! It was the #1 experience I've had to date renting on Turo. Thank you again, Brianne!
Wesley and the car were great! We had a hiccup with the rental car company, and needed a large car ASAP. Wesley responded promptly and worked out us getting the car when we arrived at KOA. Car was in great shape and really clean!! Went out of his way with little notice to get the car ready and to the airport!! Appreciate it Wesley!!!!!
This was a great trip! Sean was very helpful, kind and flexible during the entire process. The car ran great and was very clean as well. He really went above and beyond to help and made the process very easy! Thank you for a great experience — would definitely rent again and recommend to anyone looking for a reliable car and amicable host.
Susan was SO wonderful to rent from! She was accommodating, flexible and incredibly kind. Her car was perfect for our trip. This little car is zippy and gets great gas mileage. We saw most of the island and enjoyed all the sights! We hope to be back soon. Thank you for everything, Susan!
The car was super clean and lisa was extremely helpful! I would highly recommd the rental
Great rental experience! Awesome Jeep and Julia was easy to work with. It isn’t a huge car; if you’ve got four people and bigger luggage, it will be too small. But if you’re just two or have very small bags, can’t imagine a better choice.
Clean quiet car. 50mpg over 4 days. On time for rental pick up and drop off. Highly recommended.
Jay is a pleasure to deal with. Car was great, served us well during our trip. Thank you again Jay!
Katherine is super warm and friendly. The vehicle is immaculate and runs (and looks) great. An excellent choice for your non-4-wheel drive Big Island adventures. Katherine was also able to meet us for our airport arrival and departure. Even more convenient than using a rental car company. I can’t recommend Katherines vehicle enough!
Danielle was was very organized. She had a binder in the car sharing recommendations and other important car information we may need for our trip. Moreover, she was very COVID friendly with sharing how she wiped down the car before hand and provided us with cleaning supplies. We paid to have our car delivered to the airport. Be aware that because the car is being dropped off at the airport we had to pay the parking fee on top of the delivery fee, which we were not expecting, thus adding extra costs as the delivery drop off was quite expensive. Note that because it is a Jeep we needed to fill up pretty frequently and gas prices hover around $4. However, being in a large vehicle on back country roads this car handled turns very well and made us feel safe while driving. An added bonus was that Danielle provided us with multiple car chargers and an Aux cord, which made navigation and music selection WAY easier. Overall, we had a great experience and would recommend renting from her!!
Super clean, convenient, and memorable trip! Our family of 8 and all our luggage were able to fit in this awesome car! We always struggled getting everyone together in one car, but with this vehicle we were able to have so many memorable moments without any worries for our very first time on the Big Island! The features for the Apple car play were awesome that it just allows us to plug our phone and operate it that way (passengers of course!). Ryan even gave us bungee chords as requested in case we needed to put luggage on the room, which we didn’t need to! We made it all work with two large luggages, 1 medium, 3 small, 4 adults, 4 kids, and backpacks! We got very lucky with this car! Highly highly recommend going through Ryan and we will do so again our next trip back!
Heather was always prompt in responding to emails. The car was immaculate and completely detailed upon delivery. It was a really easy transition at the airport. We were able to travel the big island free of concern due to the condition of her vehicle . If your looking for a car rental we recommend this bmw highly
Bethany is a great host. There was good communication throughout the whole process. The car we rented was perfect for our trip. We would definitely try to rent from her again on our future trips to the big island.
Great car and great communication. I would definitely recommend this vehicle for a family trip or if you just like a roomy vehicle. Great on gas and the tint definitely helps keep the car cooler.
Bethany is a great. Communication was clear and everything went great with the rental. Would definitely rent from her again.
Friendly host and a perfect vehicle for getting around the Big Island for our family vacation.
Jay was extremely accommodating in altering pickup time when my flight was cancelled and I had to catch a different one. He made pickup & drop off an ease. Car was clean and great to drive around for my trip. Highly recommend!
Mark’s car is Tucson is great! Clean and good looking! We couldn’t have enjoyed it more on our trip to the Big Island! Mark was wonderful to deal with too. He delivered the car to an easy to find spot at the airport, and his communication was top notch!
Such a nice family to rent from! The vehicle is very new & drives great ! Car was very clean. They we're very easy to communicate with about pick up & drop off! I'm glad I rented from him !
Mahalo nui ~ Thank you so much! Your car was perfect for our family vacation on Hawaii!!
Seamless! The whole experience was great, easier than car rental! Accommodations were made on the spot when our flight landed earlier than expected. We will be doing business again, thank you!