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Average ratings near Middletown, DE
The service was great. We had to change our date due to the weather and when we called to let them know Person I spoke with was awesome and nice to get along with. We will use them again in the near future. Thank you.
Great Host, Great Communication and will do anything to accommodate your trip to make it best for you
The set up... Booked a car for out of state travel with unlimited miles. On the day of, host canceled half an hour before pick up. Totally screwed. Turo did their best to find a replacement with unlimited miles. They were unsuccessful. A shot in the dark, became a ray of sunshine: I needed to make a move now! Trip was to start at 10a.m. and it's now 2:30p.m. So I decided to message John and see if I can make an agreement or something!!! He called IMMEDIATELY! He asked me what's going on. Told him the situation and without thinking accommodated my request. He then insisted to bring the car at my location as I was already off schedule. This is the best experience I've had with a rental of any sort. John runs his business very well and it shows on his demeanor, customer relation and services. Please, peace of mind is key. You will have it renting from John. Honestly, I still feel like I owe him something! Beyond clutch!!!
Great experience using Turo with John. Excellent service! So much easier than dealing with a rental company. Car was clean and very nice. Communication with John was very smooth and he was there to meet us when we landed. High recommend using Turo with him!
Mackenzie and her husband were the best Turo hosts i have come across yet! So nice and understanding!!! I had to make my trip 2hrs longer and they were very accommodating! I will definitely look for this couple when I rent again! Thank you!!!!
Great guy always helps me out when I need to rent a vehicle, been dealing with him for months now rather go to him then anyone else.
Great service! Excellent choice of vehicles! If you ever need to rent a car John is definitely the guy to go to! Makes the rental process very easy and is a great help with anything you need.
Very smooth process ...and i did not get lost finding the address , Audi owner was waiting at the door ...the car itself rides smooth with the best power steering ...
I’ve never had a bad experience with any host but by far these are the BEST host I’ve rented from! No shade to my other guys😂
Favorite person to rent from!! ALWAYS AN AMAZING EXPERIENCE!!! Mackenzie's cars are the best!!!
Definitely somebody I will be renting from again, everything was nice and easy from the pick up to the drop off
Rented the Range Rover for a day. Excellent pickup and drop off experience. Had a great time. thanks John!
As always an excellent experience whenever I rent from MacKenzie. I refuse to rent from anyone else.
This car is Excellent rides great and is perfect on gas. The host was super easy to book with I would highly recommend booking with them
Great Host... I loved the fact they made sure I was ok my whole trip... any questions I had they was very knowledgeable ...Thanks
I am very pleased with my service. Jon was bery nice & worked with me on getting a smooth pick up & drop off. would definitely be booking again.
Great ambassador for toro. Service is always above the normal standards. Highly recommend
Johns customer service and hospitality is on another level. Great car, smooth ride, very clean !!
John as usual, is really great to work with. The car was very clean and drove well. John makes the experience really convenient and seamless. I would definitely book any one of his cars again!
Very cool guy. Awesome truck and other vehicles to service any need you may have.. also an important thing while in possession of someone’s belongings is a response time on communication. John didn’t keep me hanging for a response longer than 2 minutes any questions or concerns I had 💯
I’m not going to lie i was scared about using the app at first with it being my first time . After meeting John and communicating with him he is an AMAZING host! He made this experience more than comfortable and the ride was perfect. Really made me want that kind of car. I’ll be back very soon. Thanks so much John! Awesome customer service!!!
John was very accommodating. And flexible with my schedule. The vehicle worked perfect for the week I needed it
Wonderful car great experience for being my 1st time using turo and Mackenzie made sure we had great communication