The pick up and drop off was super easy to do. Bikram was very flexible with me as I changed the pick up and drop off times before and during the trip (because of flight changes). I definitely appreciated that flexibility! I only used the car to drive myself from denver airport to Colorado Springs, and back. But it did the job and was easy to drive! And was MUCH easier than arranging rides. Also the gas for the trip was super affordable! For me to go from DEN to Colorado Springs, about an hour and 15 minute drive, there AND back, only cost $15. It honestly wasn’t the cleanest inside, but I could tell it was prepared for me. Just had a few stains (which I really don’t care about) and could use a detail job for dust/debris in the little crevices. But otherwise clean and great! And I didn’t feel it was dirty by any means, just noticed things a bit more in daylight (I picked the car up at night). I would rent from them again for sure!