Hello, this is Melissa and Heather and we work as a team to give you the best experience possible when renting our vehicles. Heather or Melissa will be there for pick up and/or delivery to give you the most convenient exchange process. Melissa is a professional photographer and artist that loves capturing the beauty of North Carolina. Heather is a Training Manager Specialist for a National Restaurant chain that gets to travel a lot with her job. Together we take pride in renting our vehicles and making sure that you enjoy your experience with them! Looking forward to meeting you soon!