Rafael
4.4

Rafael

8 tripsJoined Mar 2021

Rafael has completed training on enhanced cleaning and disinfection practices.

Verified info

  • Email address

  • Phone number

Host stats

  • Response rate

    100%
  • Response time

    0 minutes
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Rafael’s Vehicles

Chrysler Pacifica 2017 in
Chrysler Pacifica 2017

4.38

(8 trips)

Location

Reviews from guests

8 trips

4.38

(8 reviews)

Romans W.

Romans W.June 12, 2021

Good host

Rafael's response

Thanks for booking with me excellent customer!

Anna S.

Anna S.June 4, 2021

Don’t book!! The van was terrible! It drives like it’s going to break down at any second. It idles hard and shakes, Rafael said he would send me a mechanic to fix it sitting our 1 week stay in Orlando but he never did. This is not a date vehicle to drive around with your family or by yourself. This vehicle shouldn’t even be rented on Turo because it’s unsafe. I feel cheated that I spent that much money on a PUTT-PUTT car! My husband owned a car lot so we know about cars and this was a piece of trash. Also, we spent 45 minutes sweating and cleaning out the car and brought it back in excellent condition and we were still charged a cleaning fee, which Rafael said he would waive the fee and HE DIDN’T. I have tons of texts between us of all of the problems throughout the whole trip and he didn’t keep his word on anything. Just terrible all around. And I’m not the one to leave a bad review for no reason. This was the worst experience on Turo thus far. ALL BAD!

Rafael's response

But why don’t we don’t let everyone know that the truth reason you wanted to clean it yourself and spend “45” minutes that you supposedly “clean” the car wast just because you were trying to mask the fact you guys were SMOKING MARIHUANA on my van which is a family car. The day you delivered it had a stronger odor of when you spray fragrance in the car. I took it that day to the mechanic and by the time that odor wast gone I started to smell the MARIHUANA, even the mechanic asked why it smelled

Latoya P.

Latoya P.June 3, 2021

Great experience!

Rafael's response

Thanks for booking with me!

Rafael
4.4

Rafael

8 tripsJoined Mar 2021

Rafael has completed training on enhanced cleaning and disinfection practices.

Host stats

  • Response rate

    100%
  • Response time

    0 minutes

Verified info

  • Email address

  • Phone number

Rafael’s Vehicles

Chrysler Pacifica 2017 in
Chrysler Pacifica 2017

4.38

(8 trips)

Location

Reviews from guests

8 trips

4.38

(8 reviews)

Romans W.

Romans W.June 12, 2021

Good host

Rafael's response

Thanks for booking with me excellent customer!

Anna S.

Anna S.June 4, 2021

Don’t book!! The van was terrible! It drives like it’s going to break down at any second. It idles hard and shakes, Rafael said he would send me a mechanic to fix it sitting our 1 week stay in Orlando but he never did. This is not a date vehicle to drive around with your family or by yourself. This vehicle shouldn’t even be rented on Turo because it’s unsafe. I feel cheated that I spent that much money on a PUTT-PUTT car! My husband owned a car lot so we know about cars and this was a piece of trash. Also, we spent 45 minutes sweating and cleaning out the car and brought it back in excellent condition and we were still charged a cleaning fee, which Rafael said he would waive the fee and HE DIDN’T. I have tons of texts between us of all of the problems throughout the whole trip and he didn’t keep his word on anything. Just terrible all around. And I’m not the one to leave a bad review for no reason. This was the worst experience on Turo thus far. ALL BAD!

Rafael's response

But why don’t we don’t let everyone know that the truth reason you wanted to clean it yourself and spend “45” minutes that you supposedly “clean” the car wast just because you were trying to mask the fact you guys were SMOKING MARIHUANA on my van which is a family car. The day you delivered it had a stronger odor of when you spray fragrance in the car. I took it that day to the mechanic and by the time that odor wast gone I started to smell the MARIHUANA, even the mechanic asked why it smelled

Latoya P.

Latoya P.June 3, 2021

Great experience!

Rafael's response

Thanks for booking with me!

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