Ashish
4.9

Ashish

13 tripsJoined Mar 2021

Ashish has completed training on enhanced cleaning and disinfection practices.

Verified info

  • Email address

  • Phone number

  • Facebook

     • 522 friends

Host stats

  • Response rate

    100%
  • Response time

    36 minutes
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Ashish’s Vehicles

Hyundai Sonata Hybrid 2015 in
Hyundai Sonata Hybrid 2015

4.85

(13 trips)

Location

Reviews from guests

13 trips

4.85

(13 reviews)

Gregory B.

Gregory B.April 29, 2021

The review is separated into 3 parts - car, platform (Turo), and Wwner from the perspective of a first-time Turo user, but a long-timer user of AirBnB. 1. CAR. The car appears to be well maintained and is just fine for its age and frequent use, and is exactly what I would expect from a 6-year vehicle. There are small blemishes here and there (small scratches, chipped paint, slightly torn seat fabric) that do not affect the functionality or enjoyment of the car. It has great MPG, which is a big plus for longer trips. Overall, the car is 5*. 2. PLATFORM (TURO). My experience was bad. First, Turo advertises daily rates (e.g. $62/day), and so one would expect exactly that – that the clock would start at check-out time and run for 24 hr. Normally, the check-out and return times are estimates and prepopulated based on the 24hr cycle. The key is and should be a check-out time. This was not the case at all with Turo. Although my stated check-out time was 8am (de facto 9:30am) and the actual return time was around 10pm the same day (14 hr total), TURO billed me an additional $100+ for a 2-hr “delay”, which cannot be construed as a delay based on how Turo rates are advertised. Imagine renting a $60/day car from Hertz at 8am, returning it the same day and then being charged a $120 penalty. If Turo advertised hourly rates (like Home Depot does for its trucks), then such penalty would be understandable; with daily rates, the car belongs to the customer for the full 24 hr that she/he paid for. Second, the bigger problem is TURO’s mode of communication, which is only emails and messages. Apparently, TURO expects customers (drivers) to read and respond to their messages, while driving a car. This is very dangerous and illegal in most States. A correct approach, used by regular rental companies, would be to call a customer (driver) if there appears to be an issue. In my case, as I’ve learned after the fact, TURO sent me aggressively worded messages, requiring an immediate response, as I was driving back late in the evening on an interstate highway. I didn’t and couldn’t see their messages as all my attention was on the road. Overall, while the platform is interesting and quite useful, Turo customer service is 1*. 3. CAR OWNER. The review of the Car Owner is impacted by and tied to my review of the TURO platform. The initial interaction was good – the owner was responsive and the check-out was smooth. The Owner knew my itinerary, knew that I was driving out-of-state, and knew that I was a first-time user. The Owner called me a few hours before scheduled return, which I appreciated. The problem really started and is related to the TURO’s problem above. As I was driving back on the interstate highway (which the Owner knew), the Owner started texting me and asking that I log in to the TURO platform to request time extension, in which case he would waive the “delay” penalty. Not only was the “delay” penalty unjustified based on the daily rate advertising, but also it was not possible to do what the Owner was asking – a driver on the interstate highway should be focused on the road, not her/his phone; pulling over to the highway shoulder at night is also dangerous and should only be done in an emergency. Bottomline, if the Owner wanted to grant an extension to avoid penalty (whether or not such penalty was even justified), she/he should have done it on their end after the conversation with the driver (renter) to ensure the driver’s (renter’s) safety. Based on the fact that the Owner was not willing to understand that he was putting me, the driver, in a dangerous position and his failure to reach out to TURO to help resolve the issue, the Owner is rated 2*.

Ashish's response

Thanks for the review. I understand your concern. I called you during the trip as a courtesy and as per the Turo guidelines. Turo insurance active during the period of active rental. the trip ends at 8pm and Turo does not provide any insurance beyond 8pm. I tried to reach you before 8 pm. But no response This would be a bad situation for both of us, if something happened after 8pm. I was trying to help both of us. Even I agreed to provide free extension also. But you did not work on it.

Grace K.

Grace K.April 24, 2021

Ashish was really great! Very chill process and I had no problems.

Ashish's response

Thank you Grace for renting the car. Hope you had great time with the car. Do rent again.

Joseph M.

Joseph M.April 8, 2021

Very convenient pick up and drop off right on LakeShore Drive (recreation parking lot). Car was perfect, 10/10 would rent again

Ashish's response

Thanks Joseph. Hope you enjoy the drive. Do rent again.

Ashish
4.9

Ashish

13 tripsJoined Mar 2021

Ashish has completed training on enhanced cleaning and disinfection practices.

Host stats

  • Response rate

    100%
  • Response time

    36 minutes

Verified info

  • Email address

  • Phone number

  • Facebook

     • 522 friends

Ashish’s Vehicles

Hyundai Sonata Hybrid 2015 in
Hyundai Sonata Hybrid 2015

4.85

(13 trips)

Location

Reviews from guests

13 trips

4.85

(13 reviews)

Gregory B.

Gregory B.April 29, 2021

The review is separated into 3 parts - car, platform (Turo), and Wwner from the perspective of a first-time Turo user, but a long-timer user of AirBnB. 1. CAR. The car appears to be well maintained and is just fine for its age and frequent use, and is exactly what I would expect from a 6-year vehicle. There are small blemishes here and there (small scratches, chipped paint, slightly torn seat fabric) that do not affect the functionality or enjoyment of the car. It has great MPG, which is a big plus for longer trips. Overall, the car is 5*. 2. PLATFORM (TURO). My experience was bad. First, Turo advertises daily rates (e.g. $62/day), and so one would expect exactly that – that the clock would start at check-out time and run for 24 hr. Normally, the check-out and return times are estimates and prepopulated based on the 24hr cycle. The key is and should be a check-out time. This was not the case at all with Turo. Although my stated check-out time was 8am (de facto 9:30am) and the actual return time was around 10pm the same day (14 hr total), TURO billed me an additional $100+ for a 2-hr “delay”, which cannot be construed as a delay based on how Turo rates are advertised. Imagine renting a $60/day car from Hertz at 8am, returning it the same day and then being charged a $120 penalty. If Turo advertised hourly rates (like Home Depot does for its trucks), then such penalty would be understandable; with daily rates, the car belongs to the customer for the full 24 hr that she/he paid for. Second, the bigger problem is TURO’s mode of communication, which is only emails and messages. Apparently, TURO expects customers (drivers) to read and respond to their messages, while driving a car. This is very dangerous and illegal in most States. A correct approach, used by regular rental companies, would be to call a customer (driver) if there appears to be an issue. In my case, as I’ve learned after the fact, TURO sent me aggressively worded messages, requiring an immediate response, as I was driving back late in the evening on an interstate highway. I didn’t and couldn’t see their messages as all my attention was on the road. Overall, while the platform is interesting and quite useful, Turo customer service is 1*. 3. CAR OWNER. The review of the Car Owner is impacted by and tied to my review of the TURO platform. The initial interaction was good – the owner was responsive and the check-out was smooth. The Owner knew my itinerary, knew that I was driving out-of-state, and knew that I was a first-time user. The Owner called me a few hours before scheduled return, which I appreciated. The problem really started and is related to the TURO’s problem above. As I was driving back on the interstate highway (which the Owner knew), the Owner started texting me and asking that I log in to the TURO platform to request time extension, in which case he would waive the “delay” penalty. Not only was the “delay” penalty unjustified based on the daily rate advertising, but also it was not possible to do what the Owner was asking – a driver on the interstate highway should be focused on the road, not her/his phone; pulling over to the highway shoulder at night is also dangerous and should only be done in an emergency. Bottomline, if the Owner wanted to grant an extension to avoid penalty (whether or not such penalty was even justified), she/he should have done it on their end after the conversation with the driver (renter) to ensure the driver’s (renter’s) safety. Based on the fact that the Owner was not willing to understand that he was putting me, the driver, in a dangerous position and his failure to reach out to TURO to help resolve the issue, the Owner is rated 2*.

Ashish's response

Thanks for the review. I understand your concern. I called you during the trip as a courtesy and as per the Turo guidelines. Turo insurance active during the period of active rental. the trip ends at 8pm and Turo does not provide any insurance beyond 8pm. I tried to reach you before 8 pm. But no response This would be a bad situation for both of us, if something happened after 8pm. I was trying to help both of us. Even I agreed to provide free extension also. But you did not work on it.

Grace K.

Grace K.April 24, 2021

Ashish was really great! Very chill process and I had no problems.

Ashish's response

Thank you Grace for renting the car. Hope you had great time with the car. Do rent again.

Joseph M.

Joseph M.April 8, 2021

Very convenient pick up and drop off right on LakeShore Drive (recreation parking lot). Car was perfect, 10/10 would rent again

Ashish's response

Thanks Joseph. Hope you enjoy the drive. Do rent again.

Share this Turo profile.

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