Add optional Extras to your trip at checkout.

PICKUP INSTRUCTIONS: 1. Before we start your trip, Turo and Liberty Mutual insurance require re-verifying your drivers license. Please upload a clearly legible, close up picture of your drivers license to the Trip Photos section in the reservation page in your Turo app. 2. Upload a second picture of you holding the drivers license next to your face, like a selfie. Please make sure the picture is clear and includes the entire LEGIBLE drivers license along with your entire face. Once I receive BOTH pictures I can remotely unlock my car and start your trip. 3. My car is parked in the Metro C (Green) Line park-and-ride lot in Redondo Beach: Metro C (Green) Line Redondo Beach Station Park-and-Ride Lot 5251 Marine Ave Redondo Beach, CA 90278 https://goo.gl/maps/dTPo6pQzsyCXiZWV9 I usually park my car as close to the station as possible. If the lot is full and you are having trouble locating my car, you can also look in the Park-and-Ride Lot extension across Marine Ave., next to the Uber Greenlight office. Within 24 hours of your trip’s start, I will upload photos to document my car’s condition and its exact location. Please see the Trip Photos in your Turo app for reference. Once you arrive at my car and upload your drivers license and selfie pictures, call me at +1.[Number redacted for privacy and security] so I can unlock my car for you. Please note that because of my work schedule, I may not be able to pick up the phone right away between the hours of 1 am to 11 am PST. During those hours if I don’t answer right away please call me again until I am able to pick up. 4. I encourage you to upload 5-10 photos of my car to your Turo app. This is to document the condition of the car when you received it, so you are not mistakenly held liable for any pre-existing damage. 5. Retrieve my car’s key fob, stored in the Faraday pouch in the organizer on the sun visor. Owners manuals, registration and insurance cards are in the glove compartment. Please feel free to pair your smartphone to my car’s Bluetooth, if applicable. *** RETURN INSTRUCTIONS: 1. Please return my car to the Metro C (Green) Line park-and-ride lot in Redondo Beach: Metro C (Green) Line Redondo Beach Station Park-and-Ride Lot 5251 Marine Ave Redondo Beach, CA 90278 https://goo.gl/maps/dTPo6pQzsyCXiZWV9 Please park my car as close to the station as possible. 2. Upload the car condition photos to the Turo app. Take as many photos as you like of the interior and exterior. Don’t forget to include pictures of the odometer, fuel gauge, and location of the car in the parking lot. 3. Make sure to store the key fob INSIDE THE GOLD POCKET of the Faraday bag in the sun visor organizer. The bag keeps the key fob from transmitting so the car cannot be unlocked or stolen after you leave. 4. Please make sure the car is returned in the same clean condition and fuel level as when you received it. It should be ready for the next renter to pick up. 5. Remove all your belongings and LOCK THE CAR.

Please inform me immediately if you used any toll roads or received any moving violation or parking tickets during your trip. Tolls and tickets will be billed within 90 days. Please return the car in the same clean condition as you received it, as documented by the car condition photos. Excessive filth, food, or animal hair will incur a minimum $30 cleaning fee. No smoking or vaping of any type is allowed in the car. If cigarette or marijuana odors are found, a $250 cleaning fee will be charged, per Turo policy: https://support.turo.com/hc/en-us/articles/203990550-Smoking-Policy If you need to pick up or drop off the vehicle between the hours of 10 pm and 7 am, I'll need at least 24 hours notice to coordinate logistics with you. If you're going to be late for the pick up of the car, just call me and we'll work out the logistics. If you're going to be late for the return, please call me as soon as possible. Late fees start at $50/hour, per Turo policy. I will do my best to accommodate all reasonable requests. Please do not fill up with gasoline that contains more than 15% ethanol. Please be advised I do NOT allow any form of towing or the use of snow chains on any of my cars. If you use my car to tow, or install snow chains, your insurance will be void and you will be liable for any damages.

• Do I need to fill up the gas tank before I return the car? What kind of fuel should I use?

  The car will usually come with a full tank of regular unleaded fuel. Please note drivers are responsible for bringing back the vehicle with the same gas level as when it was picked up, as per Turo policy: https://support.turo.com/hc/en-us/articles/203990730-Fuel-policy

• What are you doing to protect me from Covid-19?

  COVID-19 UPDATE: Here are some of the additional steps we are taking to keep you safe: 1. Enhanced sanitation protocols. All of our cars are cleaned and disinfected before each rental. This includes spraying Ozium to disinfect the cabin air, and using disinfectant wipes on all high-touch surfaces including the steering wheel, gearshift, handles, knobs, buttons, and arm rests. 2. Accelerated maintenance schedules. All of our cars undergo meticulous weekly maintenance by our trained staff and AAA-certified mechanics. 3. Vehicle quarantine procedures. If we are informed one of our cars has been in contact with Covid-19, we immediately deactivate the car. During your rental, we also highly recommend the following: 1. Clean and disinfect high-touch surfaces. If possible, use disinfectant wipes or 70% Isopropyl Alcohol to wipe down all frequently touched surfaces in the car. 2. Keep the cabin air fresh. If possible, keep the air conditioning set to fresh (do NOT re-circulate) and/or drive with the windows down. 3. Practice good hygiene. Wash your hands for 20 seconds and/or use hand sanitizer frequently. Thank you again for renting from us!

• How do I unlock the car?

  My car is equipped with a remote GPS tracking and security device. Before I can remotely unlock my car to start your trip, please do the following: 1. Turo and Liberty Mutual insurance require re-verifying your drivers license. Please upload a clearly legible, close up picture of your drivers license to the Trip Photos section in the reservation page in your Turo app. 2. Upload a second picture of you holding the drivers license next to your face, like a selfie. Please make sure the picture is clear and includes the entire LEGIBLE drivers license along with your entire face. Once I receive BOTH pictures I can remotely unlock my car and start your trip. 3. Once you arrive at my car and upload your drivers license and selfie pictures, call me at +1.[Number redacted for privacy and security] so I can unlock my car for you. Please note that because of my work schedule, I may not be able to pick up the phone right away between the hours of 1 am to 11 am. During those hours if I don’t pick up right away please call me again until I am able to pick up.

• Does the car come with a toll road pass?

  My Prius is equipped with an automatic toll billing feature. You can drive through any toll highway and/or bridge in California. When I receive the bill I will send you a reimbursement request through the Turo app.

• Is smoking or vaping allowed?

  🚭🚭🚭 No smoking or vaping of any type is allowed in the car. If cigarette or marijuana odors are found, a $250 cleaning fee will be charged, per Turo policy: https://support.turo.com/hc/en-us/articles/203990550-Smoking-Policy 🚭🚭🚭

• I'm arriving or leaving in the middle of the night. Can I still pick up the car?

  If you need to pick up or drop off the vehicle between the hours of 10 pm and 7 am, I'll need at least 24 hours notice to coordinate logistics with you.

• Am I required to have the car washed before returning?

  Please return the car in the same clean condition as you received it, as documented by the car condition photos. Excessive filth, food, or animal hair will incur a minimum $30 cleaning fee. No smoking or vaping of any type is allowed in the car. If cigarette or marijuana odors are found, a $250 cleaning fee will be charged, as per Turo policy: https://support.turo.com/hc/en-us/articles/203990550-Smoking-Policy

• I'm going to be late for the pickup or return of the car. What happens now?

  If you're going to be late for the pick up of the car, just call me and we'll work out the logistics. If you're going to be late for the return, please call me as soon as possible. Late fees start at $50/hour, per Turo policy. I will do my best to accommodate all reasonable requests.