can you waiver late return fee?

Yes, as long as it is a good communication between us. I will waiver any late return fee shorter than 2 hr via TURO platform as long as the vehicle is returned in clean conditions (100%)

Why I have to paid delivery fee?

Most of our delivery occur in Pensacola airport . We are not locate in this Airport and our delivery driver must uber back to our office . Usually the cost of Uber for us is $25 . We need take two Uber , one after delivery is done and one to go to the airport and pick up the car . Example: if you rent our vehicle for 3 days , after Turo fees we will received just $72.00 and minus cost of Uber , our profit will be $22.00. It is not worth it .

Can you delivery on any military base in Pensacola?

Yes, we can , however you need to communicate us what barrack you want us to go . And be very specific with this location . Example: delivery the car next to Portside. It is two parking area next to Portside. One closer to sick call and one closer to the taxi area.

Why my car have a cover seat?

Our experience show us renters have sometimes too much fun and alcohol dont mix very well with food. So we prefer use cover seat for the event of a renter get sick and damage temporally one of our seat. WE can not offer you a special cover seat meet your specials need. We offer standards cover seat. We suggest review the photos and see if those cover seat meet your standards.

Who paid for parking airport fees?

Renter will paid for parking fees in Pensacola airport. Renter will find information about those cost using airport website or calling airport before arrive . Lack of knowledge or ignorance is not an excuse.

Do I need to clean the Versa?

Base in the new Turo policy after Nov 2, 2021. Guest don't need to clean the car but if the vehicle is exaggerate unclean the fee can be from $50 to $200 and it can be separate with smoking fee as well , if the vehicle is not return clean, i wont take the risk of get penalize, just do a back memory and remember how we provide the car to you. There is a car wash minutes from the airport, name is Wish Wash 1, it is easy to find in google. https://support.turo.com/hc/en-us/articles/360000808347-Cleaning-policy

I don’t like the cover seats , can I remove them ?

Yes you can remove them , however you must put them back before you return the vehicle . Maybe it will be a cost fee to forget put them back .

What if I find car have a malfunction?

My first message when you rent my vehicle is a open disclosure of what phone number from Turo any renter can use or contact me immediately if any of my vehicle have malfunction or it doesn’t do what supposed to do. I will make sure you get a full refund or if I have a car available, no matter if it is more expensive than what you have now, I will put you in that car. However, I hate people with lack of honestly. If you broke a piece of my extra devices I put in all my cars as courtesy, I will make sure you paid for it . Using the excuse of car malfunction in the end of your trip won’t save you to paid for what you broke. Be honest because I am very honest and transparent.

What if I break a part of this car ?

Turo regulation are very clear in this matter . After an incident occurred, the piece of the car was broke need to be in the car , so a qualify technician can examine and determine if it was a damage due lack of maintenance. Remember the vehicle belong to the owner and renter is accountable for losing any of the car devices or parts. Example : a flat tire occurs , you need to keep old tire and return vehicle with all 4 tires plus tire you just buy.

What if car locked itself during trip with key inside ?

Keep your key with you all the time or you will need call lock smith at your own expenses . Owner won’t cover it and/or be responsible for that.

I get a ticket but I do not paid , what is next ?

We will paid the ticket when we got notified, however you will be billed the cost and maybe incurre in Turo fees for collect money .

Why if i dont read your first instruction via turo message?

Well, this question answer itself. The big message you will receive via turo message is my compress of everything this Turo website have. If you don't read it, I am sure you will ask me questions when you are next to the car. Remember we don't do face to face due covid. So you will have to wait until message arrive to your phone. If you are in the hurry, the only person to blame you late for your appointment is YOU and only you. I send this first message one min before after you finish you booking. Just few people make reservations with just hours ahead of the time. Majority of guests make reservations 2, 3 or 4 weeks in advances and some people even 2 month in advance. If you dont read this message or/and ask me question, again the only person to blame is YOU.