Top Shelf Service!!! Joe well exceeded my expectation for this experience. This was my first time using Turo and Joe made it a great one that Turo will be my go-to for car rentals in the future. I'm the kinda guy that likes to work with cash. In fact, I don't even have a credit card. If the money is not in my account, I don't buy the item. This has made it very difficult to rent a car at times. In come Turo. I was a bit skeptical at first; I mean, what is a tad bit sketchy about "renting" a complete stranger's car? Nevertheless, Joe made my first experience a great one. He clearly communicated from the beginning what to expect, when to expect it, and what to do when it happened. On top of that, he and his wife even provided me with some suggestions of local things to do. It's those types of little things that separate the outstanding customer experiences from the average customer experiences. Thank you Joe for making my first trip a great experience!