Add optional Extras to your trip at checkout.

Guidelines: Roadside Assistance/Accidents: If you need roadside assistance, please call (415)965-4525 and choose the option for roadside assistance. In case of an accident, the Turo Insurance ID Card is under the “Details” section of your trip on Turo. Please write down or take pictures of the vehicle info (VIN, license plate, and state of vehicle), driver license info (name, address, and driver license number), and insurance info (insurance company and policy number) of all parties involved. Please inform us, Ultragate, of the details of the accident and share all relevant documents. Please report the accident to Turo using the “Report damage” option within the “Details” section. Please upload a few pictures that clearly show the damage to the “Trip Photos” section of the trip on Turo. If the car needs to be towed, please reach out to us, Ultragate, for tow instructions. Additional Drivers/Name on Account: The only person that can pickup the car is you, the primary driver. We cannot release the car to anyone other than the primary driver. Here's how you can add additional drivers: https://support.turo.com/hc/en-us/articles/203990880-Are-my-passengers-allowed-to-drive-How-do-I-add-a-driver- The name on your Turo account, the name on the driver license uploaded to your Turo account, and the name of the person who picks up the car all need to match. We, Ultragate, cannot update your name on Turo. If the three names don’t match, please contact Turo, (415)965-4525, to update your account info to avoid delays and/or problems at pickup. Returning: The car needs to be returned by the scheduled end date and end time listed on Turo. If you think you will not be able to return the car by your scheduled end date and end time listed on Turo, please use the “Modify trip” and “Change dates and location” options to extend your trip. We’re closed on Sundays. Please pick an end date and time during our business hours. If the car is not returned by the scheduled end date and end time listed on Turo, you will be charged an additional usage fee, a late fee, and an improper return fee. Please return the car with the same amount of gas/charge as when you pick up the car. If you do not return the car with the same amount of gas/charge, you will be charged the cost of the gas/charge and a fee for not returning the car with the same amount of gas/charge. Please remove all of your belongings and all trash from all compartments before returning the car - including parking permits, garage clickers, (sun)glasses, and keys on the keychain. You won’t be able to retrieve anything from the car once you return it and we won’t be able to ship anything to you. The car will be clean. Please return the car clean. The cleaning fee will be much higher if there is a scent of any type of smoke. Pets are not allowed in the car. Tickets/Tolls/Traffic Violations/Tows: If you get a parking ticket, please pay the ticket right away. If you don't pay the ticket as soon as possible, we will get a copy of the ticket in the mail. You will then be charged the following on Turo: 1) the cost of the ticket, 2) all relevant processing fees administered by the issuing body Make sure you follow all applicable rules of the road. If you run a red light that takes your picture, you will have to pay a hefty fine and the traffic violation will go on your personal driving record. If the vehicle is towed to an impound lot, it is your responsibility to retrieve the vehicle immediately. It is your responsibility to pay for all fees associated with the ticket, tow, and storage. Please contact Turo, (415)965-4525, to get a copy of the rental contract and receive instructions on how to retrieve the vehicle. Don’t drink and drive. Don’t text and drive. Don’t smoke in the car. Don't drive the car out of the United States (i.e. Canada or Mexico). Questions/Concerns: Turo automatically handles the charges, additional mileage fees, young driver fee, refunds, security deposit, insurance coverage, insurance fee, credit card processing, Turo credit/promotions, receipt, roadside assistance, cancellations, and additional driver approvals. Please reach out to Turo if you have questions about any of the above. If you have additional questions about the Turo platform, you can find the answers to FAQs here: https://support.turo.com/hc/en-us/categories/200236860-Guests If you have general questions for Turo, their customer service number is (415)965-4525. No Smoking or any type of marijuana smell is allowed in the car. If there is any lingering smell, we will report to Turo and charge in excess $150 for detail and cleaning services. If you have any questions or concerns, please first refer to the above information and then reach out if your question or concern was not addressed above. Thanks! We hope you have a great experience! *We kindly request that trip extensions are the only adjustments permissible when there is availability, as we are unable to accommodate requests for trip shortening. This policy ensures the availability of the vehicle for other guests, and we appreciate your understanding in maintaining trip schedules and accommodations for all. Please note that each reservation is blocked from the calendar, preventing other guests from booking during that period.

• Is there smoking permitted in the car?

  NO SMOKING! If there is any lingering smell cigarette, marijuana, vaping smell we will report to Turo. Turo can charge in excess $250 for detail and cleaning services.

• Does gas need to be filled? What octane gas do I use?

  Car will usually come with a full tank of Unleaded 87 gas. Please return it at same fuel level fuel. Please note travelers are responsible for bringing back the vehicle with the same gas level as when it is picked up, as per Turo policy. If not filled, it would be actual cost of gas + $10 inconvenience fee.

• Do we have to clean the car when returning?

  Car will be given clean, please make sure to return the car in same condition. Anything that requires more than a waterless wash and shakeout of car mats will be charged an appropriate cleaning fee. If car cannot be returned clean, we highly suggest to purchase the post-trip cleaning option. https://support.turo.com/hc/en-us/articles/360000808347-Cleaning-policy

• Will car come activated with toll pass?

  Car will have license plate that is registered with the toll roads that is accessible at all California toll roads and bridges. We will ask for reimbursement at end of trip and payable via Turo app.