I take pride in my cars and all are filled to the MAX, washed, and vacuumed before you get into it. Some may have permanent stains that do not come out with shampooing. These will NOT stain your clothes. My car must be returned with a MAX tank of gas (as I will give it to you max). The closest gas station to fill up is just outside the pickup neighborhood. Please check in and out on the Turo phone app so Turo knows what time you picked up the vehicle and what time you returned it. I do highly recommend you upload photos of the interior and exterior of your own. I take and upload 120 to 300 photos at the beginning and end of each trip to the Turo app. Interior (ceiling, under mats, under seats, trunk, etc.) and exterior (undercarriage, wheels, tires tread, etc.). If you get the car dirty, there are many car washes in Knightdale but the FREE one (I have a membership for the car) that you can go to that also has vacuums is Sams Express at 990 hodge road Knightdale nc, 27545. They do not wash the inside so please do this before returning. Please check on the Internet or call them regarding hours and holiday. Typically, you'll be in and out in 10 minutes. ONLY the person on the Turo account can pick up and drop off the car. This is a TURO policy. You MUST bring a VALID NON-EXPIRED driver's license with your picture when you pick up the vehicle. Passports, green cards, ID cards, temporary papers, and pictures of your driver's license can’t be accepted. Without verifying your licenses, Turo will deny car coverage. Please contact me BEFORE adding aything in the EXTRAS section for availability. After we communicate and I confirm availability, you can go ahead and add them BEFORE the trip starts. You cannot add them after the trip time begins. If damaged or lost, aux cord cost $25. PLEASE SPECIFY if you need one. If not, they may not be available when you pick up the car. Turo's number is 1-415-965-4525 for free roadside assistance for towing, key lock outs, jump starts, and tire changes. Please call me with issues and then call the roadside assistance number. For mechanical issues I may offer another car IF AVAILABLE. If not, the trip WILL BE ENDED and you will have to wait for the vehicle to be towed away. The REST of your trip will be refunded. These are old cars. Even 1 or 2 year old rental cars at the big rental companies break down just the same. I send ALL my cars to Jiffy Lube for oil changes and checkups EVERY 5,000 miles so they are all properly maintained. Turo charges late return fees so if you are going to be late, extend the trip BEFORE the trip ends so you won't be charged the late fee plus additional usage fee. The app won’t let you extend the trip once the time of return has passed or if there is another renter next. No off-roading (gravel roads, sand, mud, red dirt areas, etc). I don’t currently deliver to the airport or to your location. The pick up and drop off location can be found on the details section of the rental page. IF ANY of the above bothers you and you’ve already booked, you may cancel as soon as possible so Turo does not charge your card and you don't get charged canceling fees. Thank you for reading my policies and I look forward to hearing from you!