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Great car rental. The owner went out of his way to help when the a.c. had a problem. The owner was very accommodating when we had some schedule changes.
Snap Car Rental is BY FAR THE BEST car rental agency I have ever used. A quick prompt vehicle drop off from Cancun airport; Eric was friendly, welcoming person; he included all insurance requirements needed (“not like the rest”) and an excellent car are just a few highlights of my experience. I will definitely be using Snap Car Rental again and recommending them to my friends! Who knew the car rental company could be such a warm spot in my vacation? Eric Thank you!
Very amazing service! Highly recommend! Made the whole trip so much easier! Black car rental is the best company, they’re very accommodating, and helpful!
The process was absolutely seamless, I’m so thankful for Eric’s efficient service from the airport pickup to the local tips (which I so very much appreciated being a first time solo traveler to Mexico) all the way to his flexibility when I needed to extend my rental for about another week! 3 days in the Yucatán is not enough! The car was fun to drive, very fuel efficient and without it, my road trip wouldn’t be as memorable! I was rushing back to Cancun airport because I lost track of the time change and was about to be late for my flight and unfortunately didn’t have time to refuel (so sorry Eric!). But he was the perfect and most hospitable gentleman who met me right at the terminal and that’s when I had to say adios to my fun lil road sidekick. It was really hard to leave. Eric you are the best!!! Thank you so much for all your help. I give you 20 out of 10 stars!!!
Easy process, car was perfect for what you need in Mexico to bounce around. Would rent from them again!
Transaction from picking up to dropping off went smoothly. Great price for an ok car, definitely using premier car rental again
Best car rental experience ever. The staff was friendly and flexible with pick up/drop off times. Will use them again when we return to Cancun!
El proceso es rápido para la entrega del carro, fue un buen vehículo que cumple con todos las expectativas, en buen estado y cómodo. Muy buen servicio por parte del señor Eric. 😃
The car was great! No issues at all. Staff met us at the airport when we arrived to Cancun and met us there when we left. Super easy and overall great experience with Enjoy Car Rental
Easy pickup and drop off at airport. Much easier than going to car rental in mexico, everything is included so there aren't any upcharges for insurance and whatnot. Car wasn't the best (had an odd smell), but it was clean, drove fine.
Wa had a great car rental experience with Eric. Easy pick-up and drop-off and no hidden fees. Would recommend 100%!
Premier Car Rental definitely did a great job in taking care of me during this COVID-19 timing. As soon as I landed Premier Car Rental were prompt and very seamless with the transition of obtaining the car. The communication was very elite and overall the experience was smooth. I’ll definitely look forward in reserving through you again. Thank you very much
Premier car rental was such an excellent company to rent from. They brought the car to me when I arrived at the airport and took me back to the airport when I dropped off the car even though I was checking in at 4am! I call that outstanding service. Thank you premier car rental! You made having a car in Tulum easy and inexpensive.
Great car service. They picked us and took us to the car rental place, and when we returned the car, they gave us a ride back to our hotel for free.
Had a great experience. Totally hassle free and trustworthy. Daniel was very accommodating and professional at the same time. A little surprise was that I got a different car from the listing but I guess it is a norm in the area to assign cars in similar trims/conditions a bit randomly. Nonetheless, the company and people made my vacation 200% pleasant and I extended the rental with satisfaction.
Excelente servicio, rápido, el vehículo en buen estado y excelente atención del señor Eric.
Great experience, easy pick up and delivery, they were punctual and had everything ready! Definitely recommend it!
Great service! I will definitely rent a car from this company whenever I come back to Mexico
Until Turo came to Cancun renting a car with the standard companies was a nightmare! They would surprise you with “mandatory” insurance purchases that many times exceeded what you were originally quoted for the rental. I’ve switched over to Turo on my last two trips and overall it’s been very positive. The price is what was quoted. Pick up and return involves going to their office near the Airport to sign a contract and make a deposit (US$150 for us) but they meet you at the airport. Overall much improvement over prior car rental options and I highly recommend it.
Do not rent a car with anyone else! Eric is amazing and this service is super convenient. Would recommend him & Turo to anyone!
Eric was pleasure to deal with. Perfect timing, zero hassles, great communication. Car was perfect. Cancun is a terrible place for traditional rental companies as local franchisees are crooks and often oversold and hidden fees. Eric and Turo were perfect and I will rent from them again in the near future
Excellent service! Everyone is friendly and very helpful. The car was as described and was in great condition and clean. I will definetly recommend and will use them again for future trips.
Black car rentals’ service was extraordinary. Pick up/drop off service to the airport with amazing customer service. Arturo and his team made our rental experience incredibly smooth. They welcomed us with some perks for our vacation time so dont hesitate to book one of their cars! No mechanical problems and flexibility as I would expect from a 5 star company. Thank you Black car rentals!!
Mi experiencia fue excelente , el carro estuvo listo a la hora de llegar a Cancún , extremadamente limpio. El carro tenía al rededor de 1/4 de tanque de gas , sería óptimo entregar el carro con tanque lleno para hacerlo fácil de retornarlo con la misma cantidad pero no es un gran problema. Al llegar se firmó contrato y pudimos obtener seguro por daños a terceros fácilmente y pagar la retención para de seguro físico del auto. Excelente servicio por parte del personal no dudaría en rentar de nuevo con ustedes , muchas gracias por hacernos la vida más fácil al ofrecer precios competitivos y un excelente servicio y producto.
The car was in an excellent condition and clean. I had a great trip to Cancun, thank you Premier and Thank you Pablo for pick us up at airport and for be so nice to us.
Eric was very friendly and made pick up and drop off easy. We had the car delivered to us at the airport and it was a breeze. I've used Turo before and wasn't quite sure how it would be in Mexico, but it was great! Exceeded my expectations and beyond. Would 100% rent a car from Eric again.
Eric was amazing! Our flight was delayed a bit so Eric couldn’t have the car at the airport but he did have someone pick us up and bring us right off site about 10 mins. Exchanging the car was a breeze and Eric is truly a professional and so nice. Unfortunately, we had a little damage to the car and feel horrible about it. Eric seemed to not think it was big deal. We ended up paying the deductible for the damages to make it right. If you need a rental... def go to Eric!
Great experience! Great communication, on time and quick pickup and drop off, Eric was really friendly. Car was great, Highly recommend !
We were returning customers. We were picked up at the airport and received car smoothly and fast. Great service, quick response! Thank you!
Absolutely great experience overall, car was in perfect condition and Erick was a great host!
Eric was GREAT. Really friendly, welcoming, and was able to offer us information for our trip. The car drove great and Eric even left a bag with beach towels in the trunk which came in handy. I would definitely rent through Eric again and recommend him to anyone.
Eric was awesome, so easy to pick up the car from him at Cancun airport. So much more convenient than one of the big rental car agenncies. We will use Eric and his company again on our next trip to Cancun.
There was a little confusion about the rental since this is an actual rental company but once it was all sorted everything was smooth. We will go direct to the rental company next time. If I were rating the app, theh would get a 2 but this is a review for Premiere Car and they were great!
I can’t fit all the nice things I want to say about Eric and this box. His customer service was excellent from the to end. The car was very roomy and very clean. I give it 10 stars.
Amazing from start to finish. No issues. Car ran fine, tires and brakes were great. Ac was cold! Highly recommend if you want to avoid the crowded busses
Perfect ride for our trip to Tulum. Great on gas mileage and got us to where we needed to go. Highly recommend!
Easy process. Pick you up from airport, office is only a few mins away. Car was fine, only need some water for the windshield wiper, Mexico gets very dirty/dusty. But over than that everything was fine. Easy checkout.
Eric was fantastic! This service beats all the big chain rental agencies that make you wait and overcharge for surprise insurance. Eric’s rental came with insurance included, he was waiting for me when I landed, and also waiting for me when I returned. I was able to drop off the car literally AT THE TERMINAL. Eric was already at the terminal and I simply handed over the keys and walked into the check-in area. It was beautiful. Got the Suzuki instead of the VW, which was just fine. The Suzuki’s a nice little car that uses very little gas and even has Apple Car Play! 10/10 will rent again!!
Excelente compañía y excelente atención! 100% recomendado, y aparte muy convenientemente ubicado a menos de 5 minutos del aeropuerto! Muchas gracias!
Amazing Service! Great Customer Service, Will Definitely recommend and use these guys again.
The main reason I went with Eric was because of how great his reviews were. I too can say it was the best decision I made in Tulum by renting with him. So quick and easy. Was on the road in the vehicle after a short 5 minute walk through of the car. Pick up was smooth as was drop off. Car was super clean with GREAT fast working A/C and the car gets really good gas mileage. I would highly recommend Eric and if I’m ever in Tulum again I will be renting with him!
This is an excellent agency to rent your vehicle from. It's less than the major agencies, and they are honest. The car was just perfect during our time in the Riveria Maya. Service is door-to-door. No shuttles. Perfect for starting and ending a trip.
I had a great experience with this rental. The car was ok, automatic as requested and very clean. Ismael was a very nice guy and met me at a convenient time and provided clear instructions on where to meet him. I would certainly recommend this company.
Easy to work with, picked up at the airport, took car back to same place and they dropped me off at the airport. It is a little wait, not nothing crazy. Also, I actually was given a different (newer) car, but same type. Overall a pleasant experience.
This is my second time to rent from this company and it has been a great rental yet again! No surprises when you get to the agency and they are willing to pick you up and drop it off at Cancun International Airport. Friendly staff always willing to go above and beyond. Muy recomendado agencia de auto! Es nuestro segundo viaje con ellos y hacen un trabajo excepciónal! Inclusive te pueden recoger en el aeropuerto gratis!
Pretty nice guys. It was the cheapest option we saw and it was worth it. Nothing fancy, just a small car to drive around riviera Maya. 10/10 they pick you up at the airport and take you to their office 5 min away from The airport to sign the contract and they take $250 for the deposit (they give it back) and on the way back you go to their office and they take you to the airport.
So easy and super friendly Highly recommend. We have used this service/person multiple times. Will use again in the future!
just perfect, easy pickup, easy drop off, car was great conditions and Eric was great will rent again anytime
Eric and Juan were both great. Juan picked us up from the airport and took us to Eric where the car was. Car was in good condition. I definitely recommend renting from Eric!
Definitely recommend if you are looking for an affordable and safe rental in Cancun. Communication was excellent as they reached out and gave us a current weather report while Delta storm was approaching thank you
These guys were really easy to work with. When the door didn't lock on the car we got, they replaced it for free the next day. Communication was simple (just keep your translating app handy for some of the staff) and there were no problems. They didn't try to upsell me on anything I didn't need and I felt safe. Would definitely work with these guys again.
Very easy to work with, fairly priced, and I had no issues with th vehicle or this rental service. Highly recommend this service if you need a vehicle to get around the Cancun area.
The service was amazing. The car we rented was in great conditions, the delivery of the car was right on time, there were no extra fees at all, we paid exactly what was on the contract. The communication was excellent, we decided to extend our reservation and the response to all of our questions was very quick. Andrés provided excellent customer service- he delivered the car and waited for us at the airport when we returned it. I definitely recommend this service.
eric was so cool ! i booked his car last minute & he was very helpful & understanding thank you so much for everything & making it very simple much appreciation
Love everything about renting a car from Turo, pick up and drop off was super easy. They do make you give a $200 cash deposit but you get it back as soon as you drop the car off. Will definitely be renting again.
Eric was a great host. He was more than accommodating. He went above and beyond to make sure our trip stayed on schedule. Looking forward to renting from Eric again. I would highly recommend to anyone heading to Cancun.
Erick was amazing. Everything went very smooth, pick up and drop off. He is a great easy going guy that made our trip easier and more fun. The car was in excellent shape, brand new clean and no issues at all. Totally recommended.
We went from Cancun to Merida and back, the car had no problem. At the rate we rented it, it was quite a bargain.
On time and courteous. Eric is a great guy to rent from. I would highly recommend him!
Had an amazing experience with Enjoy! They made renting a car in a different country a breeze! The car was comfortable and functioned perfectly. The pick up and drop off were straightforward and the staff is very professional. Thank you, Enjoy!
Amazing. We missed our flight to Cancun and had to catch another flight to Playa Del Carmen. He was nice enough to drive and meet us at the ferry so we didn’t have to drive to Cancun and get the car and drive back. The car was clean and worked perfectly.
Such a great car service! No hidden fees and they picked us up and dropped us at the airport, great experience
Eric was awesome. The pick up and drop off was seamless, we walked right out of the airport and the car was steps away. The A/C was also super cold, which was great in July. I highly recommend!
La ven estuvo en excelente condiciones! Anselmo y Junior estaban atentos y en comunicación. Muy amables y recomendables!
Erick me entrego el carro limpio estuvo pendiente siempre, el carro cómodo nuevo muy lindo. Tambien me ayudo con entregar el carro más tarde ya que mi vuelo se retraso recomiendo 100%
Met me at the airport with the car, accomadated me by dropping me off at the airport no charge, reliable car and great service. No complaints
Great first Turo experience for us. Eric made the pickup/drop off super easy and hassle-free. Car was just as described, everything was great!
Pick up and return were so convenient with Eric. He was easily reachable via text and the car was very clean and in excellent function.
Picked us up from the airport and the whole process after getting to their office took about 10-15 minutes not bad at all ended up getting an upgrade which is nice I really wanted a standard transmission but got a automatic which was still good and beautiful nothing wrong wit the car and the drop off was fast and we got a ride back to the airport I would definitely recommend