Mercedes-Benz Hire

To book a car on Turo in Australia, you must create a Turo account, be 21 years old or older, have a valid and unrestricted driver’s licence, and get approved to drive on Turo. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s licence and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!

No, you don’t need personal insurance coverage to book a car on Turo. When booking a car in Australia, you’ll choose between the Premier (if available), Standard, and Minimum protection plans. Each plan includes varying limits on financial responsibility for damage to a host’s vehicle. All trips include $20,000,000 in legal liability protection for damage to other people’s property. All protection is provided by Turo Travels Mutual.*

Yes, multiple guests can drive the car you book on Turo, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US, Canada, and Australia can request to add a driver while a trip is in progress. To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s licence and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee. In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.