Is insurance included?
Insurance through ICBC is included as part of your rental. This includes $5,000,000 of Third Party Liability, $300,000 Accidents Benefits, Hit and Run Protection for driver and passengers, Underinsured Motorist Protection to $1,000,000, and damage due to theft, third party vandalism, fire, earthquake, explosion, falling or flying objects, hitting a domestic or wild animal, and weather — lighting, windstorm, hail, rising water. You are still responsible for up to a $3000 deductible in the event of an accident if you are at fault, partially at fault, or if no one else is at fault.
Is there a security deposit?
A $1500 security deposit will be taken by credit card upon pickup.
Photos of the current conditions of the vehicle will be uploaded to your Turo trip page prior to delivery and existing issues or damages will be noted. We will walk around the vehicle to verify that the photos match the current conditions before you start off. When you return, we will walk around to verify if there are any new damages to the exterior and/or interior of the vehicle.
If there are no damages or outstanding fees, the full deposit will be processed the same day and automatically returned to you within 2-7 days*. If there are damages or outstanding fees, the deposit will be used towards the payment of those fees and the remaining returned to you.
We will send you an invoice for damages beyond what the security deposit covers and may forward the balance owing to a collections agency if necessary.
*Our payment company Square will issue the refund within this time frame, but once it reaches your credit card company, they may take a couple more days to return it to you.
How far can I go on a full charge?
With the 100 kWh battery, this Model X gets around 400 km when charged to 90% for a mix of highway and city driving.
For the long-term health of the battery, Tesla recommends not charging past 90% regularly. For this reason, this Tesla will be delivered with at least 400 km of charge minus the delivery distance. Once you’re on the road, feel free to charge it to 100% if desired by changing the recharge target in the Model X settings. If charging to 100%, please plan to use the top 10% soon after charging because it is not good to let the battery stay at 100% without use.
Actual range really depends on many factors. In extremely cold temperatures, the Tesla would use slightly more energy when it starts off but becomes more efficient once the battery is warmed up (after about 30 mins of driving). It's a good idea to give yourself a 50 km buffer if the temperature is below freezing.
With the Tesla Supercharger network, charging on a road trip is quick and easy. In most situations, it only takes around 20 mins to charge to 50% and around 30 more mins to 80%. Usually 80% is more than enough to take you to the next Supercharger so you don't have to wait for it to get to 100%. It charges fastest at the beginning and gradually slows down. That means you'll spend the least amount of time waiting if you charge it up to 90%.
How do I recharge the Tesla and how much does it cost?
Charging at Tesla Superchargers is included.
However, once charging completes, idle fees (around $19-$39 / 30 mins) will be billed to you if the vehicle is not unplugged and removed. This is automatically billed by Tesla and we will bill you for it.
To avoid this cost, check the time estimate before you walk away and plan to be back 15 mins before the estimate. To see the estimate, tap the green energy icon on the top left corner of the screen. Charging often completes ahead of time.
Download the ChargePoint app and sign up to use the many Flo or ChargePoint locations across North America. Most in Vancouver are free to use. Be sure to pay for parking even if charging is free.
Adaptors are found in the car and should allow you to use most charging stations. Normal wall outlets also work but it charges the car at an extremely slow rate, about 6km (1.2%) per hour.
What happens if I run out of battery?
There is no "reserve" fuel in the battery below 0%. You would need to be towed to the nearest charging station.
Please do not run the battery down to 0% since it is damaging for the battery according to Tesla. A $300 fee plus the cost of towing will apply if you have to be towed for running out of battery due to negligence.
The Tesla navigation system will help you avoid this problem by showing you round-trip battery estimates for your trips so you can be prepared. Always plan to give yourself extra energy in extremely cold temperatures since the range can be reduced by up to 30%
What do I need for pickup?
You will need a valid driver's license and a major credit card for the security deposit and taxes. Your license must be valid in Canada (and in the United States if you plan on taking the car there).
I will always do my best to personally deliver the Tesla to you and I am always more than happy to give you a guided tour of the basic and advanced features.
During pick up, we will have you sign the rental agreement that reflects the information found in the Guidelines and FAQs section of this page. Pictures of each driver's license will be taken for insurance records and coverage.
In case I'm not available for your specific pickup time, I will either have someone deliver it or leave it somewhere easy for you to pick up. We would do all paperwork online. You would need to sign the rental agreement online, email me a picture of your drivers license, and submit the security deposit online. Please contact me if you have any questions at all about the delivery experience. I will do everything I can to make it as seamless as possible for you.
Can I have a secondary driver?
Adding a secondary driver is free.
They are required to have a valid license, be over 25 years old, and sign the rental agreement at pick up. No one else is permitted or covered by insurance to drive the vehicle except those who have signed the rental agreement.
Do I have to recharge the car before I return it?
Most likely not.
You may return the vehicle with very little battery charge left. However you must return it with at least 25 km (5%) of range. There is a $50 fee if it is below this charge level and a $150 fee if it is below 10 km (2%) of range.
What damages are not covered by the insurance?
You are fully responsible for any damages to the vehicle that the insurance does not cover. This includes damages to the interior or exterior not caused by a traffic accident. Please take care to not spill anything and be aware of any sharp edges on your clothing or gear that you bring into the vehicle.
The black paint is extra delicate and will scratch easily if things rub against it. For that reason, please do not lean on, sit on, or stand on any part of the exterior. Significant scuffing or marring of the paint will have a damage charge of $250.
Windshield damages (including rock chips) have a $300 dollar deductible. Increase your following distance especially behind large trucks to reduce the chance of rock chips.
Any scratches on the wheels are $250 each so be extra careful around curbs.
Accelerated tire wear due to purposefully causing loss of traction results in a fee equal to full cost of replacing all tires from a Tesla Service Center.
The costs of other damages will be evaluated by getting a quote from a Tesla Service Center for repair.
Falcon Wing Doors Damages:
You are fully responsible for damages to the falcon wing doors. These are not covered by the insurance or warranty if they hit an obstacle while opening or closing.
The falcon wing doors may not be able to detect all obstacles when opening or closing under low or uneven ceilings.
Always supervise operation and be ready to pause it before it hits something. The easiest way is to stand at the front door and reach in and back to the buttons on the middle pillar. They are at seat shoulder height. Have your finger touching the down button, ready to pause the door at any moment.
Is there Autopilot?
Tesla Autopilot is available by enabling it through the car settings. Please read the Tesla warning screen that pops up. You must only activate it while on a highway. It does not factor in stops signs and traffic lights or cross traffic at the moment. Autopilot will not handle most unique situations correctly so the driver must actually pay more attention than normal to be able to take over control at any second. Autopilot may wrongly detect obstacles that do not exist and swerve or brake suddenly. This is why you need to hold the steering wheel with both hands strongly enough so that if it attempts to turn into danger such as oncoming traffic, your tight hold will override it.
All active safety features that use Autopilot technology are enabled automatically including collision avoidance and automatic emergency braking. This does not mean Model X will avoid all crashes, but it will attempt to reduce the severity of it when a crash is unavoidable.
Where can I take the car?
Pretty much anywhere in Canada or the United States.
We don't limit how far in Canada and the United States you are allowed to take the car but you would probably only want to go where there are Superchargers. Currently in Canada there are Superchargers all the way up to Whistler, and all the way through Calgary to Edmonton. In the United States they are evenly spread throughout most places.
You are not permitted to take the vehicle outside of Canada and the United States
You must not take the car off-roading, on dirt roads, or on unpaved roads.