Can I transport my pet in your minivan?
Yes of course. We love pets!
Can you offer me a better deal if I rent for a longer period or have higher rating on reviews?
Yes of course: we are happy to offer experienced Turo users a better rate. Newer profiles are encourage to keep growing their reviews
I don't see the key in the "keys" I was given
The key of a Dodge Grand Caravan is not the "conventional" metal piece. It is the actual plastic device which you need to insert
The car start with the remote starter but I cannot drive it.
The remote starter does start the vehicle but you still need to insert the key to drive
Do you have mooring kit, straps, top roof luggage, tarps, etc?
Yes, we have a lot of more stuff for you to use. Feel free to ask
Do you offer parking?
Sometimes we are able to offer parking, conveniently located downtown, 2 blocks away from the free LRT, close to the 6 Ave SW @ 8 St W intersection. Please ask for availability.
Do I have to clean the car after having used it?
We charge an after trip cleaning fee. We can re-inburse you such fee if car is clean when turned back
I need more mileage. Can I have more?
You can use as much distance as you want. Mind that the extra mileage is charged separately.
Car was damaged when I was using it. What happens next?
While a normal wear and tear happens, a bigger issue will be discussed in detail. Please make sure to take care of my minivan as your own vehicle
I didn't have time for refueling gas. What should I do?
Tank fills with 75 liters. We are always reasonable with such things: we can adjust pricing in such situations
I got delayed for turning back the car. Will I be chrged extra?
While there is no penalty for delays, please be aware that we will need time for the check out, so if you were already in a hurry and we delay making sure everything works, you might need to reschedule your next appoinents!
can I book and pick van up right after?
Yes, but worth noting that a larger notice will allow me to have time for cleaning, fueling, etc. If you make reservation and I dont reply right after, I might be asleep. Please call my phone in such case
what happens if i dont have my ID when we meet?
Well, you cannot drive legally without your drivers license. Go pick it up, and let's meet again :)
What if I get involved in an accident?
Stay calm, take pictures, write witnesses' contact info, call customer support and me. You are insured if driving legally
What if I need roadside assistance?
Call me and I will make sure we work the issue together. No roadside assistance will be re inbursed if not discussed in advance!