Arthur was super nice to deal with in person and on phone despite issues caused by me. However, he did not reach out to me after booking-I waited 3 days until I made contact. Firstly, gas tanked only filled to 3/4's of a tank. Additionally, car exterior was dirty. Interior had hair (dog hair?) throughout, had to go to coin wash and spray down car and vacuum seats before trip. Trunk full of belongings, had to organize so I could accommodate my trip luggage. Was warned on pick up, key fob might give a low battery message, if depleted no way to push button start car. He said "I guess I should get on that". Recommended tire psi was 33, all 4 tires overly inflated to almost 50psi. Glad I checked before the 401 to London. Arthur knew this trip included my 2 children and although a very pleasant demeanor did as little as possible to make this rental pleasant.