{"id":7177,"date":"2017-08-17T11:10:49","date_gmt":"2017-08-17T15:10:49","guid":{"rendered":"https:\/\/turo.com\/blog\/?p=7177"},"modified":"2022-08-09T11:56:20","modified_gmt":"2022-08-09T15:56:20","slug":"product-update-a-reimagined-check-in-experience","status":"publish","type":"post","link":"https:\/\/turo.com\/blog\/news\/product-update-a-reimagined-check-in-experience\/","title":{"rendered":"Product update: A reimagined check-in experience"},"content":{"rendered":"

SEAMLESS CHECK-IN AND CHECKOUT<\/span><\/h4>\n

Renting a car from the Turo marketplace is always an adventure \u2014 since our host community is made up of real people from different walks of life and with different ways of doing things, there\u2019s no set and scripted way to orchestrate each Turo trip. It\u2019s this diversity that makes the marketplace so special \u2014 diverse cars, diverse hosts, and diverse experiences \u2014 but it also can lead to some inconsistency.<\/span><\/p>\n

To make sure that hosts and guests alike cross all the \u201ct\u201ds and dot the \u201ci\u201ds before and after each trip, we\u2019ve reimagined the check-in and checkout experience to be easier and more convenient than ever. <\/span><\/p>\n

A customized experience<\/span><\/h3>\n

On the day of your trip, both hosts and travelers will be greeted with a new concierge that gives you a snapshot of everything you need to gear up for your trip \u2014 including who you\u2019re meeting, which car is booked, and where both parties should meet. <\/span><\/p>\n

\"\"<\/p>\n

This concierge will help you prepare to check in for your trip and keep all the crucial information easily accessible on your phone when you\u2019re on the go.<\/span><\/p>\n

Setting up each trip for success<\/span><\/h3>\n

As you move through the check-in process, both hosts and their guests will walk through some important reminders. <\/span><\/p>\n

Hosts will be reminded to check their guest\u2019s license and verify their legal name. It\u2019s important to check your guest\u2019s license and confirm it’s valid with each trip, so you know who they are and you can feel confident handing over your keys. Checking your guest\u2019s license will also help ensure <\/span>eligibility for your protection package<\/span><\/a>. <\/span><\/p>\n

Hosts and guests will both be presented with the \u201cRules of the road\u201d, including reminders about timing, refueling, mileage limits, and more, to properly set expectations and make sure everyone\u2019s on the same page from the get-go. <\/span><\/p>\n

\"\"
\n<\/a><\/p>\n

Refueling the car at the end of the trip, not smoking in the car, and being on time are not just courtesies, but also requirements for each and every Turo trip. <\/span><\/p>\n

Turo prides itself on our respectful, responsible community, so these are friendly reminders to keep our community strong, courteous, and trustworthy.<\/span><\/p>\n

More visibility for hosts<\/span><\/h3>\n

Checking in and out of trips will give hosts more visibility into the exact start and end times of their guests\u2019 trips, as well as closure to guests when the trip is over. <\/span><\/p>\n

With the new check-in process, guests will swipe to officially \u201cstart\u201d their trip when they have the keys in hand and have completed check-in. When the trip is over, guests will be walked through a similar checkout process, and will ultimately swipe to officially \u201cend\u201d the trip, once the fuel is topped off, photos are taken, and the keys are back safely with the host. <\/span><\/p>\n

\"\"<\/p>\n

Turbocharged efficiency<\/span><\/h3>\n

In addition to the guided check-in and checkout processes, we\u2019ve also upped the ante on the speed and efficiency of uploading photos. Thanks to the turbocharged photo upload process, documenting the condition of the car is as easy as snap, submit, and hand over the keys.<\/span><\/p>\n

Hosts are responsible for uploading fresh photos before each trip documenting the condition of the car, mileage, and fuel level. <\/span><\/p>\n

Guests will be able to view and add additional photos as needed, so both parties are in agreement before finishing check-in. We strongly recommend that guests upload photos to document the condition of the vehicle before and after each trip, so they’re not held responsible for existing damage.<\/span><\/p>\n

\"\"<\/p>\n

AN IMPORTANT POLICY UPDATE<\/span><\/h4>\n

Photos are essential for both parties to protect themselves from unsubstantiated claims \u2014 and it\u2019s important to note that <\/span>beginning October 1, 2017, all hosts must take and upload relevant photos to be eligible for a protection package via Turo<\/b>. We\u2019ll email our hosts a reminder before this policy goes into effect.<\/span><\/p>\n

Filing a damage claim is rarely pleasant \u2014 for either party. To be fair to both hosts and guests, requiring photographic evidence (before and after pictures) ensures that a fair decision can be made when Turo is evaluating a claim. <\/span><\/p>\n

The faster photo uploads will help make this new policy easy to honor, so keep your app updated to make sure you get to benefit from the boosted performance. <\/span><\/p>\n

Smoother check-in & checkout, happier travels<\/span><\/h3>\n

This smoother check-in and checkout experience will roll out in the next few weeks. It will help create a consistent experience and balanced expectations across the marketplace, and makes all of the need-to-know information easily accessible on the Turo mobile app. <\/span><\/p>\n

Enjoy, and don\u2019t forget to download or update the Turo app!<\/span><\/p>\n

Get the iOS app<\/a><\/div>\n
Get the Android app<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

SEAMLESS CHECK-IN AND CHECKOUT Renting a car from the Turo marketplace is always an adventure \u2014 since our host community is made up of real people from different walks of…<\/p>\n","protected":false},"author":2,"featured_media":7195,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[83],"class_list":["post-7177","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-product-announcements"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/posts\/7177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/comments?post=7177"}],"version-history":[{"count":2,"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/posts\/7177\/revisions"}],"predecessor-version":[{"id":24988,"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/posts\/7177\/revisions\/24988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/media\/7195"}],"wp:attachment":[{"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/media?parent=7177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/categories?post=7177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/turo.com\/blog\/wp-json\/wp\/v2\/tags?post=7177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}