by Turo
posted on 18 November 2024
This Autumn issue of the host release is packed with the latest host improvements and changes, including a new way to lock in more earnings, new settings for longer trips, policy updates, and a sneak peek of what’s coming up, such as calendar improvements, optimisations for vehicle descriptions, and more!
Offer non-refundable rates to guarantee more earnings
To help protect more of your earnings from guest cancellations, we’ve introduced a new, non-refundable pricing option to replace the early bird discount, in time for the busy holiday season ahead.
Now, you can offer a discounted, non-refundable rate for guests who book seven or more days in advance. If a guest cancels a non-refundable trip, you’ll keep the earnings, minus the Turo fees. Otherwise, a guest can still choose to pay full price if they need the flexibility of free cancellation.
All hosts who offered early bird discounts automatically had non-refundable rates turned on at 10%, and these prices will soon be available to guests. You can access and make changes to your non-refundable rates at any time in your vehicle’s “Pricing & discounts” tab.
New settings for longer trips
To help attract more longer trips while helping protect your vehicles from excessive wear, last month we introduced lower monthly distance limits paired with discounts for one-, two-, and three-month long trips. These trips can be an alternative for guests interested in car leasing and can be a great option for hosts who want to maximise utilisation and have more hands-off time.
Hosts who offer monthly trips were automatically defaulted into this setting when it launched. Review your settings, and if these discounts aren’t the right fit for your business goals, you can turn off “Monthly trips distance limit” in the “Distance limits” tab within your vehicle listing.
Updated All-Star Host criteria
The All-Star Host criteria have been updated to help raise the bar on five-star guest experiences, which will help create more future business for hosts. In January 2025, hosts will be evaluated on the new criteria for the first time.
We’ve gotten a lot of feedback from our host community about these updates, and we’re working on some changes. To begin with, soon, if a guest rates a trip 1-4 stars, they’ll be required to write a review to give their host more insight into how to improve.
Recently launched
Better roadside support
Roadside assistance has improved and now includes mechanical parts and long-range tows over 100 miles. These improvements will help get your vehicle where it needs to be faster and without extra fees.
The new structure makes the process simpler and lowers costs for hosts, where there’s also no need for Customer Support approval on tows over 100 miles. Now it’s easier than ever to get your car back on the road quickly and reliably.
EV recharging policy update
The EV recharging policy was updated so hosts can now get reimbursed from their guests based on the difference between the battery level at the start and end of the trip, plus an added convenience fee, and a low battery fee when relevant.
Down the road
New 3-week discount
To help you price competitively and attract longer bookings, a new 3-week discount will automatically be added to your vehicles. It will be set at a level that’s in line with your 2-week and 1-month discounts. Rest assured, you’ll have time to review and adjust the new discount before it’s visible to guests.
Improvements to the calendar
We’ve heard your feedback and soon you’ll be able to view a new version of the monthly calendar from the calendar in the “Trips” tab. You’ll also be able to search for specific vehicles to help you make updates more easily.
Increased focus on high-quality vehicles
In the coming weeks, you’ll be able to see your percentage of 5-star ratings for maintenance, as well as other performance categories, in your “Reviews” tab within the “Business” tab, giving you insights into how you’re tracking.
It’s important for all vehicles to be well-maintained to help keep guests safe and comfortable, and so they’re more likely to book more trips on Turo. Additionally, to help keep a high bar on quality in the marketplace, and to help hosts provide the best experiences for guests, new vehicle quality standards based on maintenance ratings are coming soon.
We’ll be in touch with more info and rest assured you’ll have the time you need to make any necessary adjustments before any changes go into effect.
Upcoming improvements for All-Star Hosts
Based on feedback from the host community, there will be more adjustments to the All-Star Host programme in the coming months.
To encourage timely reviews, guests will be able to leave a review before their trip ends.
Additionally, if a guest gives a 5-star overall rating but does not provide a maintenance or cleanliness rating, we’ll count these categories as 5-star ratings during All-Star Host evaluations.
Optimisations to vehicle descriptions
In the coming months, we’re replacing the free-form descriptions on each vehicle listing with standardised descriptions to help optimise listings for more bookings. This shift away from host-written vehicle descriptions will help make sure all listings are presented consistently while highlighting key vehicle features, Turo policies, and improving the overall browsing experience.
Guests will better understand what kind of car they’re booking and will be better informed about important rules like our no-smoking policy.
Manage Scheduled Messages for specific guests
Scheduled Messages are a great way to save time when communicating standard info, and soon you’ll be able to view, send, and skip upcoming Scheduled Messages for specific guests.
New deals and discounts
Here are the latest exclusive offers and deals to help you run your business. Check out deals, discounts, and car financing for Turo hosts for our full list of partners’ offers.
Mobile car mechanic discount
Book a trusted mobile mechanic online to make your car repairs and servicing easier. With ClickMechanic, you’ll get a fixed-price quote online in minutes with no hidden fees. Once you’re happy with your quote, book the job with one of their thousands of vetted mechanics across the UK. Turo hosts get 5% off with code TURO5.
Off-app car insurance designed for hosts
Power Hosts can access a bespoke car sharing insurance policy through top insurer Aioi Nissay Dowa Insurance UK Ltd. The policy is designed to cover your vehicles when they’re not booked out on trips, such as when you take them to the garage for servicing. It’s a flexible policy, and discounts grow with your portfolio.
Connect with the host community — share feedback and ideas, and get advice from other hosts and the Turo Support team at Turo Talk, the official Facebook group for hosts!
