posted on June 8, 2020

To adjust to today’s new normal, I’m pleased to share the enhanced safety measures Turo and Turo hosts are taking to ensure the community can continue to share cars safely and confidently. Anxiety is simmering at an extraordinary level across society, so we’re laser-focused on how hosts can provide safe access to clean cars for whoever needs them — whether for frontline workers getting to work or stir-crazy summer vacationers looking to hit the road in a self-contained mobile sanctuary (when local regulations allow, of course).

Hit the road confidently

Clean & disinfected cars

Hosts are now required to clean and disinfect their vehicles thoroughly before every trip, per our strengthened cleaning policy. Turo hosts have access to training materials on proper cleaning and disinfection practices based on the latest recommendations compiled from the CDC, EPA, WHO, and vehicle detailing experts.

Hosts are expected to clean their cars’ interiors and wipe down all surfaces with disinfectant, paying special attention to all frequently touched “hot spots” like door handles, center consoles, steering wheels, buttons and switches, and seat belts. Hosts are held to high standards of cleanliness, and they’re committed to providing a safe and clean service, now and always.

Check out the enhanced cleaning & disinfection guide for hosts to review the guidance provided to Turo hosts.

To provide further reassurance, if you show up for check-in and simply don’t feel comfortable with the cleanliness level of the car, you can contact Customer Support to cancel before the trip starts and receive a full refund without any fees, and our Support team will be standing by to help get you into another car. Check out the revised cleaning policy for more details.

Contactless check-in options

To maintain physical distance and peace of mind during check-in, many hosts already offer remote access to their vehicles. When you book a car, ask your host about their check-in process and make sure you’re comfortable. If they offer contactless check-in, they’ll verify your identity remotely when the trip is about to start, and grant you access to their car via a few options.

  • Turo Go: Locate and unlock cars from the Turo app without meeting your host. Turo Go is currently available for eligible vehicles in Los Angeles, the San Francisco Bay Area, San Diego, and London.
  • Other remote access technology: Many hosts offer contactless access via lockboxes so you can access keys without meeting them in person. Also, many newer cars have built-in remote unlock technology that lets hosts give you access from their phones.
  • Physically distanced check-in: If you do meet in person, hosts and guests are strongly encouraged to minimize contact during check-in and checkout, maintain physical distance, and wear face coverings to keep each other safe.

Check listing descriptions for details on hosts’ specific check-in procedures.

Flexible cancellations

Things are evolving quickly these days, so if you ever need to make a change of plans, you can cancel free of charge up until 24 hours before the trip starts, per our flexible cancellation policy.

Protect yourself and those around you

Review the COVID-19 policy and FAQs for Turo guests to review some frequently asked questions about booking a car while navigating COVID-19.

Follow travel guidelines

While everyone is gunning to get outside and onto the open road, always follow the latest local guidelines when making travel decisions. Whether you need a car for essential business, escaping to somewhere remote, or getting around town, exercise good judgment about where, when, and how to travel. Continue to practice physical distancing and take routine precautions wherever you go.

Respect each other

Please do your part to promote safety for yourself and those around you by respecting Turo hosts and their cars. Turo hosts are working hard to take extra measures to ensure guests are safe and comfortable, so please return the courtesy and be mindful and supportive.

If you do meet in person to pick up or drop off a car, remember to keep six feet of distance whenever possible, use face coverings, and keep those hands clean.

Navigating the new normal together

As the world reacts and adjusts to today’s new normal, industries everywhere are rising to the occasion to promote mindful, safe practices, especially in the travel space.

Car travel remains one of the safest, most desirable means of travel in this uncertain climate, and we’re deeply committed to creating a clean and safe car sharing marketplace to keep you moving, even while staying apart.

Andre is the Turo CEO and a true car enthusiast. After many years in the consumer web space, he combines his passion for cars, technology, and the environment each day at Turo as he works to put the world’s one billion cars to better use.