Whether they’re on an extended business trip, traveling for leisure, or studying at a school far from home, more Turo members are renting vehicles for a month or more at a time. For owners with questions about these longer duration rentals, we wanted to share some best practices from our community to make this experience as simple as possible. These are a few things to take care of ahead of time.
Communicate more than ever
Communication is critical with any Turo rental, and this is especially true of long term rentals. It’s really important that the owner and the guest understand each other very well. As an owner, make sure that your guest has listed the maximum amount of information, especially phone numbers (yours, roadside assistance, etc.) and precise pick-up address.
Be sure to maintain communication during the rental. We advise you to set a regular update call, text or email: it assures trust between members and will help to catch potential small problems before they grow bigger. Some people like to get news every week, others are happy with once a month, but decide this together, before the rental begins.
Set rules for maintenance
With longer rentals, a visit to the mechanic during the trip is more likely necessary than with short term rentals. Think about how you want to proceed, for example, in case of normal wear and tear or with regular maintenance, like replacing fluids and changing oil. Make sure you and your guest have a mutually agreed-upon outline of what to do in case of emergencies.
First, we emphasize the importance of keeping your car in great shape when you want to rent it for multiple weeks. Remember to have the oil changed and tires rotated regularly, and take care of all known issues immediately. Check for Turo Car Care deals in your area.
Chad N., an owner who rented out his car for several month in a row told advises:
“Make sure that the tires are good. I’m glad I checked before my last rental because my front ones were shot.”
Second, be aware that the first impression you car makes will leave a strong impact on the renter. Take some time to clean it carefully, and your guest will be willing to keep it that way — and return it that way too. Plus, demonstrating your attention to detail can bring a traveler back to rent in the future.
Third, definitely make sure your registration, your personal insurance card, and the relevant Turo insurance card are in the vehicle, accessible to your renter throughout the trip.
Take a closer look
It’s crucial that you walk around the car together and accurately complete the Turo trip checklist. Take your time to document all scratches, dings and irregularities on your car to avoid any disputes when the car is returned. To achieve the highest level of transparency, we also highly recommend that you take pictures of the car, which may be helpful to our support team in the case of a claim. Finally, take advantage of the walk around to show off every single trick and secret of your car so your guest feels comfortable immediately .
Hand the keys off and you’re ready to roll!