{"id":7214,"date":"2017-08-17T10:49:19","date_gmt":"2017-08-17T14:49:19","guid":{"rendered":"https:\/\/turo.com\/blog\/?p=7214"},"modified":"2022-08-09T11:57:23","modified_gmt":"2022-08-09T15:57:23","slug":"nouvelles-conditions-dannulation-pour-les-proprietaires-turo","status":"publish","type":"post","link":"https:\/\/turo.com\/blog\/canada\/fr\/annonces\/nouvelles-conditions-dannulation-pour-les-proprietaires-turo\/","title":{"rendered":"Nouvelles conditions d&#8217;annulation pour les propri\u00e9taires Turo"},"content":{"rendered":"<h4 style=\"text-align: center\">ANNULATION PAR LES PROPRIETAIRES<\/h4>\n<p>Nous savons que les propri\u00e9taires pr\u00e9f\u00e8rent ne pas annuler des voyages pour \u00e9viter de perdre des revenus et de causer des d\u00e9sagr\u00e9ments aux voyageurs. Afin de continuer \u00e0 honorer notre engagement envers les voyageurs, tout en tenant compte de la r\u00e9alit\u00e9 des propri\u00e9taires, nous apportons certains changements \u00e0 nos conditions d\u2019annulation pour les propri\u00e9taires.<\/p>\n<h3>Des conditions d\u2019annulation souples<\/h3>\n<p>Nos nouvelles conditions, qui entrent en vigueur le <strong>24 ao\u00fbt 2017<\/strong>, tiennent compte de diff\u00e9rents sc\u00e9narios d\u2019annulation\u00a0:<\/p>\n<ul>\n<li>D\u00e9sormais, les nouveaux frais d\u2019annulation seront de <strong>25\u00a0$ si l\u2019annulation survient plus de 24 heures avant le d\u00e9but du voyage et de 50\u00a0$ si elle survient moins de 24 heures avant le d\u00e9but du voyage<\/strong>. Les frais applicables seront soustraits du paiement suivant.<\/li>\n<li><strong>Aucuns frais ne s\u2019appliquent si le voyageur effectue une nouvelle r\u00e9servation dans les 24 heures suivant l\u2019annulation<\/strong>.<\/li>\n<li><strong>Aucuns frais d\u2019annulation s\u2019il s\u2019agit de votre premi\u00e8re annulation sur dix voyages. <\/strong>Nous savons que vous faites toujours de votre mieux. C\u2019est pourquoi nous avons d\u00e9cid\u00e9 de tenir compte des petits al\u00e9as de la vie dans nos nouvelles conditions d\u2019annulation.<\/li>\n<\/ul>\n<p>Nous vous rappelons qu\u2019il n\u2019est pas seulement d\u00e9licat de demander aux voyageurs d\u2019annuler un voyage \u00e0 votre place, mais c\u2019est aussi <a href=\"https:\/\/support.turo.com\/hc\/fr-ca\/articles\/204454210-Puis-je-annuler-un-voyage-en-tant-que-propri%C3%A9taire-\">interdit<\/a>. Si vous n\u2019\u00eates pas en mesure d\u2019honorer une r\u00e9servation, vous \u00eates tenu de communiquer avec le voyageur pour l\u2019annuler.<\/p>\n<h3>Comment \u00e9viter les annulations<\/h3>\n<p>La meilleure fa\u00e7on d\u2019\u00e9viter des annulations c\u2019est d\u2019accepter uniquement les r\u00e9servations que vous pouvez mener \u00e0 bien. Pour ce faire, nous vous conseillons d\u2019utiliser les fonctionnalit\u00e9s pratiques de l\u2019app Turo.<\/p>\n<ul>\n<li><strong>Gardez votre calendrier \u00e0 jour<\/strong> pour ne recevoir que des demandes qui co\u00efncident avec la disponibilit\u00e9 de votre voiture.<\/li>\n<li><strong>D\u00e9finissez votre disponibilit\u00e9<\/strong> pour la prise en charge et le retour du v\u00e9hicule dans les param\u00e8tres de votre compte.<\/li>\n<li><strong>R\u00e9glez vos pr\u00e9f\u00e9rences de voyage<\/strong>, notamment en ce qui a trait aux pr\u00e9avis et la dur\u00e9e des voyages, pour obtenir des r\u00e9servations adapt\u00e9es \u00e0 votre situation.<\/li>\n<\/ul>\n<p>Maintenir tous ces param\u00e8tres \u00e0 jour est d\u2019autant plus important si vous offrez l\u2019option R\u00e9servation instantan\u00e9e, qui vous permet d\u2019attirer plus de voyageurs et de vous distinguer de la concurrence.<\/p>\n<h3>Marche \u00e0 suivre pour annuler un voyage<\/h3>\n<p>M\u00eame les propri\u00e9taires les plus attentionn\u00e9s peuvent se retrouver face \u00e0 une situation inattendue. Si vous devez absolument annuler un voyage, voici ce que nous vous recommandons de faire\u00a0:<\/p>\n<ul>\n<li>Contactez imm\u00e9diatement le voyageur, expliquez-lui la situation et pr\u00e9sentez-lui vos excuses.<\/li>\n<li>Essayez, du mieux que vous pouvez, de lui proposer une solution de rechange.<\/li>\n<li>Si vous n&#8217;y parvenez pas, annulez le voyage d\u00e8s que possible \u00e0 partir de l\u2019app ou du site principal. Ne demandez jamais au voyageur d\u2019annuler la r\u00e9servation \u00e0 votre place.<\/li>\n<\/ul>\n<p>Nous avons confiance que ces changements se traduiront par une exp\u00e9rience encore plus positive. Nous vous remercions de contribuer au succ\u00e8s de Turo et \u00e0 l\u2019\u00e9panouissement de notre incroyable communaut\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ANNULATION PAR LES PROPRIETAIRES Nous savons que les propri\u00e9taires pr\u00e9f\u00e8rent ne pas annuler des voyages pour \u00e9viter de perdre des revenus et de causer des d\u00e9sagr\u00e9ments aux voyageurs. Afin de&#8230;<\/p>\n","protected":false},"author":2,"featured_media":7218,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[156],"tags":[146],"language":[5],"class_list":["post-7214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-annonces","tag-canada-fr"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"ANNULATION PAR LES PROPRIETAIRES Nous savons que les propri\u00e9taires pr\u00e9f\u00e8rent ne pas annuler des voyages pour \u00e9viter de perdre des revenus et de causer des d\u00e9sagr\u00e9ments aux voyageurs. Afin de continuer \u00e0 honorer notre engagement envers les voyageurs, tout en tenant compte de la r\u00e9alit\u00e9 des propri\u00e9taires, nous apportons certains changements \u00e0 nos conditions d\u2019annulation\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<meta name=\"author\" content=\"Turo\"\/>\n\t<meta name=\"keywords\" content=\"canada\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/turo.com\/blog\/canada\/fr\/annonces\/nouvelles-conditions-dannulation-pour-les-proprietaires-turo\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Field Notes: The Turo Blog Canada - Notes from the road and beyond\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Nouvelles conditions d\u2019annulation pour les propri\u00e9taires Turo - Field Notes: The Turo Blog Canada\" \/>\n\t\t<meta property=\"og:description\" content=\"ANNULATION PAR LES PROPRIETAIRES Nous savons que les propri\u00e9taires pr\u00e9f\u00e8rent ne pas annuler des voyages pour \u00e9viter de perdre des revenus et de causer des d\u00e9sagr\u00e9ments aux voyageurs. 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