{"id":29745,"date":"2025-01-21T12:49:08","date_gmt":"2025-01-21T17:49:08","guid":{"rendered":"https:\/\/turo.com\/blog\/canada\/?p=29745"},"modified":"2025-01-21T12:49:10","modified_gmt":"2025-01-21T17:49:10","slug":"new-maintenance-standards-and-tools-to-help-you-succeed","status":"publish","type":"post","link":"https:\/\/turo.com\/blog\/canada\/news\/new-maintenance-standards-and-tools-to-help-you-succeed\/","title":{"rendered":"New maintenance standards and tools to help you succeed"},"content":{"rendered":"\n
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Key takeaways<\/h3>\n\n\n\n

\u2022 Starting February 26, 2025, vehicles must maintain over 30% 5-star maintenance ratings, based on the last 10 trips
\u2022 Vehicles with a maintenance rate below 30% will be unlisted, and upcoming trips within 2 weeks will be canceled
\u2022 To relist, hosts must pass a safety inspection performed by an ASE-certified mechanic
\u2022 As soon as the new standards go into effect, the maintenance rate will be based on the next 10 trips (rather than past performance,) and then moving forward will be based on the last 10 trips on a rolling basis
\u2022 Hosts will have more visibility into their vehicles’ maintenance performance to help them take action
\u2022 The All-Star Host maintenance rate criteria isn\u2019t changing<\/p>\n<\/div><\/div>\n\n\n\n

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Starting February 26, 2025, all vehicles in the US and Canada will need to meet updated maintenance standards to remain listed on Turo. These new standards will help raise the bar on vehicle maintenance, offering reliable vehicles, boosting guest satisfaction, and encouraging them to keep coming back, creating more business for hosts.<\/p>\n\n\n\n

New tools and insights will make it easier for you to track which of your vehicles need additional maintenance, highlighting specific areas for improvement reported by guests.<\/p>\n\n\n\n

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Vehicles will be evaluated based on their recent maintenance rate<\/h3>\n\n\n\n

All vehicles on Turo will be required to stay above a 30% 5-star maintenance rate for their last 10 completed trips. If a host doesn\u2019t get their vehicle fixed and its maintenance rate drops to 30% (meaning only three out of 10 trips received a 5-star maintenance rating), the vehicle will be unlisted and future trips starting in the next two weeks will be canceled.<\/p>\n\n\n\n

In order for hosts to get their vehicle relisted, they\u2019ll need it to pass a safety inspection from an ASE-certified mechanic and submit it to Turo for approval. Note that virtual inspections won\u2019t be accepted. Once the vehicle is relisted, its maintenance evaluation will be reset and moving forward the rating will be based on the next 10 trips for a fresh start.<\/p>\n\n\n\n

We\u2019ll give you plenty of notice before the new maintenance standards take effect and vehicles won\u2019t be unlisted at launch. Once the new standards go into effect, your maintenance rate will be based on your next 10 trips (rather than your past performance,) and then moving forward, it\u2019ll be based on your last 10 trips on a rolling basis.<\/p>\n\n\n\n

Note that these new maintenance standards are separate from the All-Star Host<\/a> maintenance rate criteria, which isn\u2019t changing.<\/p>\n\n\n\n

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Here\u2019s the breakdown of the maintenance rates you\u2019ll see in the app:<\/h4>\n\n\n\n
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Note: If a guest gives a trip an overall 5-star rating but no maintenance rate, Turo will count this as a 5-star maintenance rate. <\/p>\n\n\n\n

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Get a better look at your maintenance performance <\/h3>\n\n\n\n

If you do get a maintenance rating that’s less than five stars, understanding exactly what needs attention can help you take care of issues quickly. Guests who give a vehicle a maintenance rating of four stars or less are now required to select the specific issues they encountered, such as \u201clow tire tread,\u201d \u201ccheck engine light,\u201d \u201cbrakes,\u201d etc.<\/p>\n\n\n\n

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Sample reviews provided for illustrative purposes only.<\/p>\n\n\n\n

Additionally, in the coming months, new tools and insights will help you quickly identify which of your vehicles are falling below the new standards, and you can easily review guest feedback to identify issues to fix.<\/p>\n\n\n\n

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OUT NOW<\/strong><\/p>

“Reviews” tab<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

See a round-up of your ratings and reviews to help you track the new maintenance standards as well as All-Star Host criteria. View each category by your percentage of 5-star ratings out of completed trips. Filter by vehicle, time frame, and each guest review category to help you narrow down actionable areas of improvement.<\/p>\n\n\n\n

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Sample reviews provided for illustrative purposes only.<\/p>\n\n\n\n

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COMING SOON<\/strong><\/p>

“Vehicles” tab<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

Easily view \u201cat risk\u201d vehicles at a glance, helping you quickly identify which vehicles need additional attention.<\/p>\n\n\n\n

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COMING SOON<\/strong><\/p>

“Safety & inspections” tab<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

Within the \u201cVehicles\u201d tab, view each vehicle\u2019s current maintenance rate, with warnings if it\u2019s too low. Check out guests\u2019 maintenance ratings from the past 10 trips to better understand what work needs to be done on the vehicle.  <\/p>\n\n\n\n

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Sample reviews provided for illustrative purposes only.<\/p>\n\n\n\n

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Be proactive with your vehicle maintenance <\/h3>\n\n\n\n

It\u2019s a good idea to proactively take care of any maintenance work on your vehicles before the new maintenance standards are introduced. Review Turo\u2019s vehicle standards<\/a> and guide to a 5-star trip<\/a> for useful tips on keeping your vehicles well-maintained.\u00a0<\/p>\n\n\n\n

Lastly, take advantage of deals and discounts<\/a> on safety inspections and auto maintenance.

Thank you for working to keep vehicles on Turo as safe and reliable as possible.<\/p>\n\n\n\n

\n","protected":false},"excerpt":{"rendered":"

Key takeaways \u2022 Starting February 26, 2025, vehicles must maintain over 30% 5-star maintenance ratings, based on the last 10 trips\u2022 Vehicles with a maintenance rate below 30% will be…<\/p>\n","protected":false},"author":2,"featured_media":29746,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17],"tags":[],"language":[2],"class_list":["post-29745","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t