{"id":35837,"date":"2025-03-07T05:35:11","date_gmt":"2025-03-06T18:35:11","guid":{"rendered":"https:\/\/turo.com\/blog\/australia\/?p=35837"},"modified":"2025-03-07T05:35:12","modified_gmt":"2025-03-06T18:35:12","slug":"summer-2025-host-release","status":"publish","type":"post","link":"https:\/\/turo.com\/blog\/australia\/news\/summer-2025-host-release\/","title":{"rendered":"Summer 2025 host release"},"content":{"rendered":"\n
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This summer issue of the host release is full of the latest host improvements and changes, including an update to the review removal policy, calendar improvements, and a sneak peek of what\u2019s coming up, such as location-based settings, and more!<\/p>\n\n\n\n

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Important updates to host notifications<\/h4>\n\n\n\n

Be sure to regularly check the new \u201cRecent updates\u201d section in the Turo app to learn the most important host updates including feature launches, policy changes, and new processes. Please note that we won\u2019t always communicate these updates via email, so it\u2019s your responsibility to regularly review \u201cRecent updates\u201d so you don\u2019t miss anything.<\/p>\n\n\n\n

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Learn more<\/a><\/div>\n<\/div>\n\n\n\n
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How to attract a growing group of guests<\/strong><\/h3>\n\n\n\n

DRIVING NEW DEMAND<\/strong><\/p>\n\n\n\n

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There\u2019s an increasing number of guests booking 30+ day trips on Turo. Monthly trips can boost earnings for vehicles that are typically booked less than half the month. Learn how you can help attract these longer bookings to unlock more earnings by offering monthly discounts.<\/p>\n\n\n\n

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Read on<\/a><\/div>\n<\/div>\n\n\n\n
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Calendar improvements<\/strong><\/h3>\n\n\n\n

HOST EFFICIENCY<\/strong><\/p>\n\n\n\n

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We heard your feedback, and now you have access to a new and improved vehicle calendar from the calendar in the \u201cTrips\u201d tab. You can also search for specific vehicles to help you make updates more easily.<\/p>\n\n\n\n

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Try it out<\/a><\/div>\n<\/div>\n\n\n\n
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Update to review removal policy<\/strong><\/h3>\n\n\n\n

MARKETPLACE QUALITY<\/strong><\/p>\n\n\n\n

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We\u2019ve also heard your feedback that the current process for Turo removing guests\u2019 retaliatory reviews feels unfair. It\u2019s important for you to be empowered to report guest violations without fear of retaliation.<\/p>\n\n\n\n

With this in mind, we’re updating our policy on removing a review. Soon, Turo will also remove 1-4 star reviews if we can confirm the guest violated our Terms of Service.<\/p>\n\n\n\n

Any qualifying reviews for Terms of Service violations from January to March will be retroactively removed so they don\u2019t negatively impact the April All-Star Host assessment.<\/p>\n\n\n\n

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Learn more<\/a><\/div>\n<\/div>\n\n\n\n
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Recently launched<\/h4>\n\n\n\n

HOST SERVICES<\/span>
<\/strong>Host referrals<\/span>
We’ve launched a host referral program to reward you for spreading the word about hosting on Turo.

Both you and your friend will earn $300 once they sign up to become a host using your referral link and complete their first three trips.

To participate, share your referral link with your friend and have them sign up as a host on Turo. You can find the referral link in your email. Make sure to search \u201cTuro referral\u201d in your email for the link, or contact australia-host@turo.com<\/a> if you\u2019re unable to find it.<\/p>\n\n\n\n

MARKETPLACE QUALITY<\/span>
<\/strong>Improved review process<\/span>
We\u2019ve heard your feedback about guest ratings and we\u2019ve made the following changes to help make the review process more fair and constructive.

\u2022 Guests can now submit a rating three hours before their trip ends, and the review screen will automatically be shown after checkout, to help encourage more guest reviews.
\n\u2022 If a guest rates a trip 1-4 stars, they now must submit a written review.
\n\u2022 If a guest gives a five-star overall rating but skips the maintenance or cleanliness rating, we\u2019ll count these categories as five-stars. This applies to all trips since January and is reflected in the \u201cPerformance\u201d tab.<\/p>\n\n\n\n

DRIVING NEW DEMAND<\/span>
<\/strong>New 3-week discount<\/span>
To help you price competitively and attract longer bookings, starting this past December, a new 3-week discount<\/a> option was automatically added to your vehicles. You can adjust the new discount at any time.<\/p>\n\n\n\n

MARKETPLACE QUALITY<\/span>
<\/strong>Clarification to parking fee policy<\/span>
We\u2019ve recently clarified the parking fee policy<\/a>. Hosts are responsible for paying any parking fees they pay to pick up their vehicle after a trip ends. Hosts aren\u2019t allowed to charge or ask for reimbursement from a guest or Turo for these types of parking fees.<\/p>\n\n\n\n

MARKETPLACE QUALITY<\/span>
<\/strong>Reminder: All AirTags must be removed from vehicles<\/span>
As of January 31, AirTags are no longer allowed on Turo<\/a> because they can create a negative guest experience and are unreliable as GPS trackers.

Please make sure any AirTags are removed from your vehicles and adjust your scheduled messages as needed.<\/p>\n\n\n\n

HOST EFFICIENCY<\/span>
<\/strong>Easily report multiple late returns in the app<\/span>
Thanks to host feedback at the Power Host Summit, now you can report multiple late returns<\/a> for the same trip within the Turo app, instead of needing to call Customer Support.<\/p>\n\n\n\n

HOST EFFICIENCY<\/span>
<\/strong>Manage scheduled messages for specific guests<\/span>
Scheduled messages are a great way to save time when communicating standard info, and now you can view, send, and skip upcoming scheduled messages<\/a> for specific guests.<\/p>\n\n\n\n

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Down the road<\/h4>\n\n\n\n
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DRIVING NEW DEMAND<\/span>
<\/strong>View estimated earnings for different length trips<\/span>
A new interactive tool will be available soon to let you see what you\u2019d earn for different length trips. Adjust your discounts in the tool to learn how your estimated earnings, search rankings, and distance limit per day would be affected, to make more informed decisions.<\/p>\n\n\n\n

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HOST EFFICIENCY<\/span>
<\/strong>Adjust more settings by location<\/span>
In the coming months, hosts will be able to excuse the delivery fee for trips over a certain length of time based on location. Additionally, hosts in a limited beta test will be able to view delivery settings by location rather than by vehicle. <\/p>\n\n\n\n

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This summer issue of the host release is full of the latest host improvements and changes, including an update to the review removal policy, calendar improvements, and a sneak peek…<\/p>\n","protected":false},"author":2,"featured_media":35844,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-35837","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/posts\/35837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/comments?post=35837"}],"version-history":[{"count":13,"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/posts\/35837\/revisions"}],"predecessor-version":[{"id":35870,"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/posts\/35837\/revisions\/35870"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/media\/35844"}],"wp:attachment":[{"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/media?parent=35837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/categories?post=35837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/turo.com\/blog\/australia\/wp-json\/wp\/v2\/tags?post=35837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}