{"id":33992,"date":"2024-11-13T17:27:00","date_gmt":"2024-11-13T06:27:00","guid":{"rendered":"https:\/\/turo.com\/blog\/australia\/?p=33992"},"modified":"2024-11-19T17:16:39","modified_gmt":"2024-11-19T06:16:39","slug":"spring-2024-host-release","status":"publish","type":"post","link":"https:\/\/turo.com\/blog\/australia\/news\/spring-2024-host-release\/","title":{"rendered":"Spring 2024 host release"},"content":{"rendered":"\n
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This spring issue of the host release is packed with the latest host improvements and changes, including a new way to lock in more earnings, new settings for longer trips, policy updates, and a sneak peek of what\u2019s coming up, such as calendar improvements, optimisations for vehicle descriptions, and more!<\/p>\n\n\n\n

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Offer non-refundable rates to guarantee more earnings<\/strong><\/h3>\n\n\n\n
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To help protect more of your earnings from guest cancellations, we\u2019ve introduced a new, non-refundable pricing option to replace the early bird discount, in time for the busy holiday season ahead.<\/p>\n\n\n\n

Now, you can offer a discounted, non-refundable rate for guests who book seven or more days in advance. If a guest cancels a non-refundable trip, you\u2019ll keep the earnings, minus the Turo fees. Otherwise, a guest can still choose to pay full price if they need the flexibility of free cancellation.\u00a0<\/p>\n\n\n\n

All hosts who offered early bird discounts automatically had non-refundable rates turned on at 10%, and these prices will soon be available to guests. You can access and make changes to your non-refundable rates at any time in your vehicle\u2019s \u201cPricing & discounts<\/a>\u201d tab.<\/p>\n\n\n\n

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Read on<\/a><\/div>\n<\/div>\n\n\n\n
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New settings for longer trips<\/strong><\/h3>\n\n\n\n
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To help attract more longer trips while helping protect your vehicles from excessive wear, last month we introduced lower monthly distance limits paired with discounts for one-, two-, and three-month long trips. These trips can be an alternative for guests interested in car leasing and can be a great option for hosts who want to maximise utilisation and have more hands-off time.\u00a0<\/p>\n\n\n\n

Hosts who offer monthly trips were automatically defaulted into this setting when it launched. Review your settings, and if these discounts aren\u2019t the right fit for your business goals, you can turn off \u201cMonthly trips distance limit\u201d in the \u201cDistance limits\u201d tab within your vehicle listing.<\/p>\n\n\n\n

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Learn more<\/a><\/div>\n<\/div>\n\n\n\n
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Updated All-Star Host criteria<\/strong><\/h3>\n\n\n\n
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The All-Star Host criteria have been updated to help raise the bar on five-star guest experiences, which will help create more future business for hosts. In January 2025, hosts will be evaluated on the new criteria for the first time.<\/p>\n\n\n\n

We\u2019ve gotten a lot of feedback from our host community about these updates, and we\u2019re working on some changes. To begin with, soon, if a guest rates a trip 1-4 stars, they\u2019ll be required to write a review to give their host more insight into how to improve.<\/p>\n\n\n\n

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View your performance<\/a><\/div>\n<\/div>\n\n\n\n
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Recently launched<\/h4>\n\n\n\n

Submit your tax info through Stripe<\/span>
Starting this year, Turo is required to report host earnings to the Australian Taxation Office. This is to comply with the ATO’s new Sharing Economy Reporting Regime<\/a>. The tax information you have entered into Stripe as part of onboarding to Turo will be used to report your earnings.<\/p>\n\n\n\n

EV recharging policy update<\/span>
The EV recharging policy<\/a> was updated so hosts can now get reimbursed from their guests based on the difference between the battery level at the start and end of the trip, plus an added convenience fee, and a low battery fee when relevant.<\/p>\n\n\n\n

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Down the road<\/h4>\n\n\n\n

New 3-week discount<\/span>
To help you price competitively and attract more longer bookings, a new 3-week discount is coming soon.

If you currently offer 2-week and 1-month discounts, you\u2019ll automatically see a new 3-week discount that\u2019s in line with your existing discounts. Rest assured, you\u2019ll have time to review and adjust the new discount before it\u2019s visible to guests.<\/p>\n\n\n\n

Save the Date – summer party in Sydney and Melbourne in January<\/span>
In the new year, we want to celebrate our second year birthday with you. You\u2019re invited, come meet the team and we\u2019re bringing a special guest who we\u2019ll announce soon.

Sydney, 22 January 2025, 6pm til 10pm
Melbourne, 23 January 2025, 6pm til 10pm

To receive an invite, make sure you\u2019ve set your email notifications to on<\/a> by 20 December 2024.<\/p>\n\n\n\n

Improvements to the calendar<\/span>
We\u2019ve heard your feedback and soon you\u2019ll be able to view a new version of the monthly calendar from the calendar in the \u201cTrips\u201d tab. You\u2019ll also be able to search for specific vehicles to help you make updates more easily.<\/p>\n\n\n\n

Increased focus on high-quality vehicles<\/span>
In the coming weeks, you\u2019ll be able to see your percentage of 5-star ratings for maintenance, as well as other performance categories, in your \u201cReviews\u201d tab within the \u201cBusiness\u201d tab, giving you insights into how you\u2019re tracking.

It\u2019s important for all vehicles to be well-maintained to help keep guests safe and comfortable, and so they\u2019re more likely to book more trips on Turo. Additionally, to help keep a high bar on quality in the marketplace, and to help hosts provide the best experiences for guests, new vehicle quality standards based on maintenance ratings are coming soon. 

We\u2019ll be in touch with more info and rest assured you\u2019ll have the time you need to make any necessary adjustments before any changes go into effect.<\/p>\n\n\n\n

Upcoming improvements for All-Star Hosts<\/span>
Based on feedback from the host community, there will be more adjustments to the All-Star Host program in the coming months.

To encourage timely reviews, guests will be able to leave a review before their trip ends.

Additionally, if a guest gives a 5-star overall rating but does not provide a maintenance or cleanliness rating, we’ll count these categories as 5-star ratings during All-Star Host evaluations.<\/p>\n\n\n\n

Optimisations to vehicle descriptions<\/span>
In the coming months, free-form descriptions on each vehicle listing will be replaced with standardised descriptions to help optimise listings for more bookings. This shift away from host-written vehicle descriptions will help make sure all listings are presented consistently while highlighting key vehicle features, Turo policies, and improving the overall browsing experience.

In addition to these changes helping to increase bookings, guests will better understand what kind of car they\u2019re booking and will be better informed about important rules like our no-smoking policy.<\/p>\n\n\n\n

Manage Scheduled Messages for specific guests<\/span>
Scheduled Messages are a great way to save time when communicating standard info, and soon you\u2019ll be able to view, send, and skip upcoming Scheduled Messages for specific guests.<\/p>\n\n\n\n

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Connect with the host community \u2014 share feedback and ideas, and get advice from other hosts and the Turo Support team at Turo Talk, the official Facebook group for hosts!<\/p>\n\n\n\n

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Get talkin’<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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This spring issue of the host release is packed with the latest host improvements and changes, including a new way to lock in more earnings, new settings for longer trips,…<\/p>\n","protected":false},"author":2,"featured_media":34005,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[51],"class_list":["post-33992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-australia"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t