{"id":33691,"date":"2024-10-31T16:41:07","date_gmt":"2024-10-31T05:41:07","guid":{"rendered":"https:\/\/turo.com\/blog\/australia\/?p=33691"},"modified":"2025-03-05T11:31:26","modified_gmt":"2025-03-05T00:31:26","slug":"offer-non-refundable-rates-for-more-guaranteed-earnings","status":"publish","type":"post","link":"https:\/\/turo.com\/blog\/australia\/news\/offer-non-refundable-rates-for-more-guaranteed-earnings\/","title":{"rendered":"Offer non-refundable rates for more guaranteed earnings"},"content":{"rendered":"\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#f1fff9\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/turo.com\/blog\/wp-content\/uploads\/2024\/10\/01_Spot_KeySuccess64.png\" alt=\"\" class=\"wp-image-29208\" style=\"object-fit:contain;width:64px;height:64px;margin:20px 0px 0px 40px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"object-fit:contain;margin:20px 0px 0px 40px\">Key takeaways<\/h3>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#f1fff9\">\u2022 Hosts can now offer non-refundable trips at a 10% or 15% discount \u2014 <a href=\"https:\/\/turo.com\/au\/en\/vehicles\/listings\" target=\"_blank\" rel=\"noopener\" title=\"\">review and make changes<\/a> starting today<br>\u2022 If a guest cancels a non-refundable trip, the host keeps all earnings, minus Turo fees<br>\u2022 Guests must book at least seven days in advance, and this will replace early bird discounts for guests on November 6<br>\u2022 Hosts who previously offered early bird discounts automatically have non-refundable rates turned on at 10%<br>\u2022 Make changes to your discounts in your \u201c<a href=\"https:\/\/turo.com\/au\/en\/vehicles\/listings\" target=\"_blank\" rel=\"noopener\" title=\"\">Pricing &amp; discounts<\/a>\u201d tab before they\u2019re live for guests November 6<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">As we continue to find ways to improve the Turo experience for guests and hosts alike, we\u2019re excited to introduce non-refundable rates, which hosts can view and adjust starting today.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since we launched the early bird discount in 2020, guests have locked in lower prices by planning their trips in advance. In turn, hosts could better manage their business with fewer last-minute bookings. In the last few years, however, we\u2019ve seen that trips are more likely to be cancelled the further ahead that they\u2019re booked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, we\u2019re introducing a new, non-refundable pricing option that replaces the early bird discount for guests on November 6, in time for the busy holiday travel season ahead. Guests who book in advance can expect more competitive pricing options, and hosts will enjoy more peace of mind knowing their earnings are protected, even if a guest cancels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All hosts who previously offered early bird discounts automatically have non-refundable rates turned on at a 10% discount, but you have until November 6 to review and change this before the discounted prices go into effect. <\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"http:\/\/turo.com\/blog\/wp-content\/uploads\/2024\/10\/03_UI_Pricing-and-discounts.png\" alt=\"\" class=\"wp-image-29201\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/turo.com\/blog\/wp-content\/uploads\/2024\/10\/04_UI_Non-refundable-screen.png\" alt=\"\" class=\"wp-image-29202\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/turo.com\/au\/en\/vehicles\/listings\" style=\"border-radius:8px\" target=\"_blank\" rel=\"noreferrer noopener\">Review your discounts<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:58px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How non-refundable rates work<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Non-refundable rates have some similarities to the early bird discount they replace, with some important changes.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Participating hosts can offer discounts on non-refundable rates at either 10% or 15%<\/li>\n\n\n\n<li>Guests must book their trip at least seven days out to be eligible for the discounted price<\/li>\n\n\n\n<li>Guests have a 24-hour grace period after booking to cancel non-refundable trips penalty-free<\/li>\n\n\n\n<li>Hosts keep the earnings, minus Turo fees, if a guest cancels after the grace period<\/li>\n\n\n\n<li>Guests who shorten a reservation will not be refunded for the unused days, but they will keep the original distance included<\/li>\n\n\n\n<li>Any days added via an extension to non-refundable trips will also be non-refundable<\/li>\n\n\n\n<li>Guests can still choose to pay full price for a fully refundable trip<span id=\"docs-internal-guid-8381bee5-7fff-3353-6d2d-dd1d1a26265b\"><div><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\"><\/span><\/div><\/span><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"900\" src=\"https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/05_UI_ChekckoutNEW-1.png\" alt=\"\" class=\"wp-image-33714\" srcset=\"https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/05_UI_ChekckoutNEW-1.png 560w, https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/05_UI_ChekckoutNEW-1-187x300.png 187w\" sizes=\"auto, (max-width: 560px) 100vw, 560px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/turo.com\/blog\/wp-content\/uploads\/2024\/10\/06_UI_Confirmation.png\" alt=\"\" class=\"wp-image-29204\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Altogether, these changes are designed to increase bookings, reduce guest cancellations, and protect your earnings as a host.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Increase bookings<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Affordability is a top priority for travellers. Similar to other sectors in the travel industry \u2014 like airfare or hotel bookings \u2014 the non-refundable discount gives guests more affordable and attractive pricing options when they book in advance and are confident in their travel plans. Offering these more competitive rates can help drive up demand for hosts who offer the discount.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Reduce guest cancellations<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellations can be particularly frustrating for hosts, not just due to lost earnings, but also the challenge of securing a last-minute replacement booking. Data also shows that trips booked further in advance are more likely to be cancelled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Guest cancellations based on when they book<\/strong><br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/turo.com\/blog\/wp-content\/uploads\/2024\/10\/07_DATA_Graph_CancellationVsAdvancedBooking_US-EN-1024x682.png\" alt=\"\" class=\"wp-image-29205\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:12px\">This chart represents trips booked across all regions where Turo is available between January 1, 2023 and January 1, 2024.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The discounted non-refundable rate helps address this issue. With the outgoing early bird discount, guests could save 5% to 10% and could cancel their booking penalty-free up to 24 hours before the start of a trip. Now they\u2019ll get a deeper discount of 10% or 15%, but they\u2019ll have to trade some flexibility for those savings. If they cancel after the 24-hour grace period, they\u2019ll have to forfeit their payment, which encourages more serious, reliable bookings.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Protect your earnings as a host<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">While a non-refundable rate may reduce cancellations, it won\u2019t eliminate them entirely. However, as a host, it offers you the peace of mind that your earnings are protected if a guest does cancel. If a guest cancels a non-refundable trip after the 24-hour grace period, you\u2019ll keep the earnings from the original trip, minus the Turo fees, and you can still find a replacement booking to maximise your earnings.&nbsp;<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">What\u2019s changing, at a glance<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"926\" src=\"https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/08_Compare_Table_1029-1024x926.png\" alt=\"\" class=\"wp-image-35835\" srcset=\"https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/08_Compare_Table_1029-1024x926.png 1024w, https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/08_Compare_Table_1029-300x271.png 300w, https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/08_Compare_Table_1029-768x694.png 768w, https:\/\/turo.com\/blog\/australia\/wp-content\/uploads\/sites\/6\/2024\/10\/08_Compare_Table_1029.png 1177w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>When the non-refundable rate discount goes into effect<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Hosts can make changes to their non-refundable rates starting today. These rates will replace early bird discounts for guests on November 6, when they\u2019ll begin to see the non-refundable option at checkout.<\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#fffbf2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:7px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/turo.com\/blog\/wp-content\/uploads\/2024\/10\/09_Icon_Alert48-1.png\" alt=\"\" class=\"wp-image-29218\" style=\"object-fit:contain;width:48px;height:48px;margin:20px 0px 0px 40px\" \/><\/figure>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#fffbf2\"><strong>All hosts who previously offered early bird discounts automatically have non-refundable rates turned on at a 10% discount, but you have until November 6 to review and make changes before the discounted prices go into effect. <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You can make changes to your non-refundable rate discount at any time in your vehicle\u2019s \u201cPricing &amp; discounts\u201d tab, and you can opt out by setting the discount to \u201cNone.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Take a moment today to review your settings and make any adjustments before the new discount goes live.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/turo.com\/au\/en\/vehicles\/listings\" style=\"border-radius:8px\" target=\"_blank\" rel=\"noreferrer noopener\">Review your discounts<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/turo.com\/blog\/wp-content\/uploads\/2024\/10\/10_spot-breaker-deals-1024x209.png\" alt=\"\" class=\"wp-image-29220\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n","protected":false},"excerpt":{"rendered":"<p>Key takeaways \u2022 Hosts can now offer non-refundable trips at a 10% or 15% discount \u2014 review and make changes starting today\u2022 If a guest cancels a non-refundable trip, the&#8230;<\/p>\n","protected":false},"author":2,"featured_media":33693,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[51],"class_list":["post-33691","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-australia"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Turo hosts can now offer a discount for non-refundable bookings made in advance, available to guests on November 6.\" \/>\n\t<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n\t<meta name=\"author\" content=\"Turo\"\/>\n\t<meta name=\"keywords\" content=\"australia\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/turo.com\/blog\/australia\/news\/offer-non-refundable-rates-for-more-guaranteed-earnings\/\" \/>\n\t<meta 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